ResMed ResScan Manual page 57

Troubleshooting
Problem
Can't set date backwards.
ResScan Data Card received
from patient doesn't display
current settings.
Can't read ResScan Data
Card, SmartMedia Card or SD
Card.
Unable to set reminders on a
Stellar device.
52
Possible Cause
There is data stored on the
therapy device or data card.
ResScan only displays the
ResScan Data Card's default
values.
Card removed while being
accessed by ResScan.
It is a new device which has
been used for less than two
hours.
Solution
Erase all data from the therapy device or data card.
Note: Erased data cannot be restored. If
required, download the data into a patient file
prior to erasing it from the therapy device or
data card.
Review the 'Settings Therapy' notes that are
automatically added to Notes for the ResScan Data
Card's current settings.
Restart computer to regain access to data card
reader.
Note: Do not remove card when the card
reader's activity light is on.
After running therapy on the device for two hours,
retry setting reminders.