ResMed ResScan Manual page 53

Troubleshooting
Problem
SD Card is detected as shown
on the 'Device' box in the
'Download Data' dialog, but
cannot download
successfully.
A second SD Card is inserted
but different therapy device is
displayed.
The ResMed USB stick is
inserted into the USB port but
the 'device' box in the
'Download Data' dialog box is
empty.
ResMed USB stick is detected
as shown on the 'Device' box
in the 'Download Data'
dialog, but cannot download
successfully.
When a ResMed USB stick
containing data from multiple
devices is connected,
ResScan only downloads data
from one device.
The ResScan Data Card is
inserted into the card reader
but the 'Device' box in the
'Download Data' box is
empty.
48
Possible Cause
Data on the SD Card is
corrupted.
Only one slotted SD Card is
detected.
Driver for ResMed USB stick is
not installed.
ResMed USB stick is not inserted
into the USB port correctly.
ResMed USB stick does not
contain data from a ResMed
therapy device.
Data on the ResMed USB stick is
corrupted.
ResScan can only download data
from one device at a time. If the
USB stick contains data from
more than one device, ResScan
downloads data from the first
device on the USB stick (sorted
by serial number).
Driver for the ResScan Data Card
is not installed.
Unsupported operating system.
Solution
Check if you can open the files on the SD Card
from Windows Explorer. If not, the card may be
damaged. You may try to collect data again, but
note that it is possible that a significant amount
of data may have been permanently lost. Contact
ResMed for guidance.
Unplug the SD Card that was slotted first.
Install the correct driver software and try again.
Re-insert the ResMed USB stick. Check that the
drive has been inserted the right way and that it
is placed in as far as possible within the USB
port.
If you require further guidance, please contact
ResMed.
Check that the ResMed USB stick has been used
with a ResMed therapy device.
Check if you can open the files on the ResMed
USB stick from Windows Explorer. If not, the
drive may be damaged. You may try to collect
data again, but note that it is possible that a
significant amount of data may have been
permanently lost. Contact ResMed for guidance.
Download data onto the ResMed USB stick from
only one device at a time. Ensure that all data is
removed from the USB stick before downloading
data from a device. This is the preferred option.
Alternatively, after downloading data from the
first device, open the USB stick in Windows
Explorer and delete the data that has been
downloaded. Repeat the process for each device.
Install the correct driver software and try again.
Note: If you are using one of the ResMed
recommended readers, the driver software
can be found in the ResScan installation CD.
ResScan Data Card readers are not compatible
with Windows NT operating systems. You may
need to upgrade to newer variants of Windows
operating systems (eg, Windows XP, Windows
Vista or Windows 7).
Contact ResMed for guidance.