Voice Mail - Cisco 7940 series Quick Reference Manual

� Virtual Ring treatment is assigned using the
Web Portal. See the Web Portal User Guide for
more information.

Voice Mail

If you have any voice mail messages, your voice
mail message waiting lamp indicator will glow red
and your primary line appearance will indicate a
flashing envelope icon.
To access your voice mail
1. Lift the handset and press the Messages button
2. Follow the prompts to use the voice mail
system
Queues
This service can distribute incoming calls arriving
at a designated number to a defined group of
agent phones. To answer calls, a user must be
assigned to the queue by the administrator and be
logged in.
To Log Into a Queue
• Press the line button associated with the
desired queue. If you do not have a line button
for the desired queue, your Service Provider
can assign you to the queue.
� When logged into a queue, the Queue Name
will disappear from the status line.
� If enabled, the Display Queue Status feature
will indicate the number of calls waiting in
queue on your phone display (i.e., "Sales:3"
indicates that 3 calls are waiting in the Sales
queue). The system routes information about
the queue that most recently routed a call to
you.
To Answer a Queue Call
1. When a Queue Call is routed to your phone,
the phone will ring and the display will indicate
an incoming call on the line appearance
associated with the queue.
2. Press the line button associated with the
desired queue call. If you simply lift the
handset, you will activate your primary line
appearance, not the Queue line.
3. When finished talking to the caller, simply hang
up and wait for the next call.
To Log Out of a Queue
• Press the line button associated with the
desired queue while there is no call present on
the line
Holding, Transferring
Mute
This feature disables the microphone of the
handset, speakerphone or headset so that the
party on the other end of the call cannot hear you.
To enable Mute
• Press the Mute button. The Mute button will
glow red and the display will briefly display
"Microphone Mute On" to indicate that Mute
is enabled.
To disable Mute
• Press the Mute button again. The Mute button
will go dark and the display will briefly display
"Microphone Mute Off" to indicate that Mute
is disabled.
Hold
This feature lets you place a call on hold for later
retrieval from the same phone.
To place the current call on hold
• Press the "Hold" soft key
To pick up a call on hold
1. Use the blue scroll button to select the call you
wish to pick up
2. Press the "Resume" soft key
� If you are currently on a call, it will
automatically put that call on hold and pick up
the selected call.
� When a call is on hold, your phone will ring
once every minute to remind you.
Call Park
This feature lets you place a call on hold on a
"phantom" phone, then pick up the call from
another phone.
To Park a Call
1. Press the "MCPark" soft key (you may need to
press the "more" soft key one or more times
to see it)
2. The system parks the call at a Call Park
extension, then announces the extension and
displays it on your phone's display
3. Hang up
To Retrieve a Parked Call from any phone
• Lift the handset and dial the Call Park
Extension of the call you wish to retrieve
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& Ending Calls