the Call Forward List, enter the 10-digit caller
ID number
To disable/modify Selective Call Forwarding
1. Lift the handset and dial *83
2. Hang up
Call Forwarding - Busy
This feature lets you forward calls to another
number when you are already on a call.
To enable/modify Busy Call Forwarding
1. Lift the handset and dial 76*
2. Follow the voice prompts
When entering an external Forwarding
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Number, be sure to include the Outside
Access Digit "9"
To disable Busy Call Forwarding
1. Lift the handset and dial 77*
2. Hang up
Call Forwarding - No Answer
This feature lets you forward calls to another
number when you do not answer.
To enable/modify No Answer Call Forwarding
1. Lift the handset and dial 78*
2. Follow the voice prompts
When entering an external Forwarding
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Number, be sure to include the Outside
Access Digit "9"
To disable No Answer Call Forwarding
1. Lift the handset and dial 79*
2. Hang up
Call Forwarding - Out of Service
This feature automatically forwards calls to another
number when your phone goes out of service.
To enable/modify Out of Service Call
Forwarding
1. Lift the handset and dial 70*
2. Follow the voice prompts
When entering an external Forwarding
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Number, be sure to include the Outside
Access Digit "9"
To disable Out of Service Call Forwarding
1. Lift the handset and dial 71*
2. Hang up
Do Not Disturb
This feature makes your phone unavailable
for incoming calls which will be routed to your
voice mail or another extension, depending on
your configuration. Priority Call callers will still
ring through, however. See Priority Call for more
information.
To enable Do Not Disturb
• Press the {DnD} soft key
or Lift the handset and dial *04, then hang up
The display will show "Do not disturb is active"
To disable Do Not Disturb
• Press the {DnD} soft key
or Lift the handset and dial *04, then hang up
The "Do not disturb is active" message will
disappear
You can record a special voice mail greeting
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that callers will hear when you have DnD
active. To record this greeting, access your
Voice Mail and follow the voice prompts to
"record your personal greeting."
Virtual Ring
This feature makes it appear to incoming callers
as though their call is not being answered. Your
phone never rings and the caller never reaches
your voice mail.
Virtual Ring treatment is assigned using the
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Web Portal. See the Web Portal User Guide for
more information.
Voice Mail
If you have any voice mail messages, the
Indicator Light will glow red and your primary line
appearance will display a flashing envelope icon.
To access your voice mail
1. Lift the handset and press the Messages
button
2. Follow the prompts to use the voice mail
system
Queues
This service can distribute incoming calls arriving
at a designated number to a defined group of
agent phones. To answer calls, a user must be
assigned to the queue by the administrator and be
logged in.
To Log Into a Queue
• Press the line button associated with the
desired queue. If you do not have a line button
for the desired queue, Red Gap can assign you
to the queue.
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