Polycom VVX 500 Quick Reference Manual page 7

AT&T Collaborate
Description
Note: If the ringing line is a shared line,
your phone will stop ringing, but the
shared lines will continue to ring on other
phones.
Multiple line appearances and line keys
A phone number assigned to a line key on
an IP phone is called a line appearance.
The line keys on your phone can have
repeated numbers, different numbers
that belong to you, or numbers that
belong to others. When a call comes in to
a number, all phones with that number as
a line appearance ring at the same time.
When the call is answered, how it's
handled depends on the line's call
presence.
AT&T Collaborate offers 2 call presence
choices:
• Shared call presence—When a call is
answered and put on hold, any other
phone with that line appearance can
take the call off hold.
• Not shared call presence—When a
call is answered, it becomes exclusive
to the phone that answered it and no
longer appears on the other phones.
Call Forwarding
You can forward calls to an extension or
any 10-digit phone number.
AT&T Collaborate provides these types of
call forwarding:
•
Call Forwarding Always—All calls to
your phone are forwarded. This is
also known as Send All Calls.
• Call Forwarding No Answer—If you
don't answer, the call is forwarded.
•
Call Forwarding Busy—Calls that
come in while your phone is busy are
forwarded.
•
Call Forwarding Not Reachable—
Applies when your phone can't be
November 15, 2016
© 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property
and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Polycom VVX 500, 501, 600, and 601 Phones
How to use the feature
Move between calls on different line
appearances
1. While on a call, press the line key associated
with another line. The call on the first line is
put on hold.
2. Talk with the second caller.
3. To return to the first caller, press the line
key associated with the first call. The second
call is automatically put on hold.
Turn on call forwarding
1. When your phone is idle, enter:
• *72 for Call Forwarding Always
• *92 for Call Forwarding No Answer
• *62 for Call Forwarding Busy
• *94 for Call Forwarding Not Reachable
2. Enter the phone number to which calls will
be forwarded.
3. Press a line key.
A voice prompt confirms that Call Forwarding is
turned on.
Turn off call forwarding
1. When your phone is idle, enter:
• *73 for Call Forwarding Always
Page 7