User Cannot Access A Medication - CareFusion Pyxis MedStation 4000 User Manual

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Appendix A Troubleshooting
194

User cannot access a medication

You might get a call from a nurse, pharmacy technician, or other station user who
says he or she cannot access a medication that is loaded in the station. Verify that
the desired medication does not appear shaded. If the medication is shaded, the
medication is one of the following:
• Not loaded at the station.
• Out of stock.
• Not accessible to you due to lack of security privileges for the medication.
• In a failed drawer.
• A one-time order that has already been removed.
• On an order that is on hold.
Security groups also affect which medications your users can access. You assign
security groups during formulary and user definition. For you to access a
medication in a station, your security group assignment must match the
medication's security group.
Pyxis MedStation 4000 System Console User Guide