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AmpliFi User Guide
Appendix A: FAQs
This appendix includes three types of frequently asked
questions:
• Getting Started
• "Troubleshooting" on page 44
• "Advanced Features" on page 45
Getting Started
How do I set up my Wi-Fi password?
By default, the AmpliFi administrator password (or device
password) and the Wi-Fi password match. During the initial
setup of the Router, you have the option to change your
administrator password. To change the Wi-Fi password,
follow these steps:
1. Open the AmpliFi app.
2. Tap the picture of the Router.
3. Tap Wireless.
4. Change your password and SSID (wireless network
name).
5. Tap
to save your settings.
How do I set up and configure a guest
network?
1. Open the AmpliFi app.
2. Tap Guest.
3. Select how many guests, up to a maximum of 10, you
want to allow.
4. Set a time limit for how long you want them to have
access.
Note:
If you do not want a time limit, tap
Indefinitely and the guest network will be
enabled.
5. Tap Start. Your guest network is now active.
How do I configure my MeshPoints?
Your MeshPoints automatically pair (auto-pair) to your
Router. However, there are a few items you can change or
update on the MeshPoint, such as Device Name or System
Sound, by following these steps:
1. Open the AmpliFi app.
2. Tap on one of the MeshPoints.
3. Make the desired changes where applicable.
4. Tap
to save your settings.
Where should I place my Router and
MeshPoints for best performance?
If possible, place the Router at the center of the home or
as close to the center as possible. We recommend placing
a MeshPoint on each side of the Router, halfway between
the Router and an area in the home where you have poor
connectivity.
Note:
The LEDs on the MeshPoints indicate signal
strength. All of the LEDs on a MeshPoint will light up
when it is receiving a strong signal.
How do I change my admin password?
To change the admin password, follow these steps:
1. Open the AmpliFi app.
2. Tap the picture of the Router.
3. Tap General.
4. Tap Change Password and type in a new password.
5. Tap
to save your settings.
What do the LEDs indicate?
Initial configuration state
•
configured (not paired), the Router LED will be lit at the
maximum brightness setting, and the bottom LED of the
MeshPoints will flash.
•
Initial configuration in progress
configuring your Router, its LED will flash slowly, and the
bottom LED of the MeshPoints will flash.
Wi-Fi not ready or connected / booting
•
Router is booting up, the Router LED will be lit at the
minimum brightness setting, and the bottom LED of the
MeshPoints will flash.
Ready state
•
The Router LED will be lit solid white at the
maximum setting or at the brightness level you choose in
the AmpliFi app. The MeshPoints will be lit based on the
signal strength that they are receiving from the Router.
•
Locate state
If you use the Locate feature in the AmpliFi
app, the Router LED will flash quickly, and all of the
MeshPoints' LEDs will also flash quickly.
Upgrading state
•
While the Router is being upgraded, the
Router LED will increase in brightness and the MeshPoints'
LEDs will light up one by one.
How do I adjust or turn off the lights on my
Router?
1. Open the AmpliFi app.
2. Tap the picture of the Router.
3. Tap General.
4. Use the Brightness sliders to adjust or turn off the LCD
screen and LED on the Router.
Appendix A: FAQs
When the Router is not
While you are
While the
43
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