Ubiquiti Amplifi AFI-HD Troubleshooting Manual
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Ubiquiti Amplifi AFI-HD Troubleshooting Manual

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Troubleshooting

How do I reset my router to the factory default settings?

Use the AmpliFi app on your smartphone or tablet device to perform the following steps:
1. Open the AmpliFi app.
2. Tap the picture of the AmpliFi router.
3.Tap General.

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Summary of Contents for Ubiquiti Amplifi AFI-HD

  • Page 1 Troubleshooting How do I reset my router to the factory default settings? Use the AmpliFi app on your smartphone or tablet device to perform the following steps: 1. Open the AmpliFi app. 2. Tap the picture of the AmpliFi router. 3.Tap General.
  • Page 2 4. Scroll down to the bottom of the screen and tap Factory Reset. The AmpliFi app will proceed to reset the router and all online mesh points. Alternative method: You can manually reset each device to the factory defaults. Use a straightened paperclip or similar object to press the Reset button located on the bottom of AmpliFi for 3 seconds or until the screen shows rebooting then release.
  • Page 3 In the event that your mesh points are acting up or are having difficulty pairing, please follow these few steps to troubleshoot this issue:  Make sure that the face of the Mesh point is directed towards the base router. ...
  • Page 4 If these troubleshooting steps do not resolve the issue or you notice that the blue LED's on your mesh point/points have turned off altogether, this can mean more intense troubleshooting steps need to be taken My Internet is down; what do I do? Follow these steps: 1.
  • Page 5 1. Check the lighting settings and your brightness level in your AmpliFi app. See the FAQ: How do I adjust or turn off the lights on my AmpliFi router? 2. If the lighting issue persists, reset your AmpliFi router to its factory default settings. See the FAQ: How do I reset my router to the factory default settings? 3.
  • Page 6 3. Locate the AmpliFi app. Swipe up on the icon’s thumbnail to close the app. 4. Locate the AmpliFi app icon and tap it to re-open the app. 5. The app will reboot and reset itself; this fixes most issues. If the issue persists, then perform a manual update of the AmpliFi app.

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