Moto Purchase; Refund; Moto Refund - PAX S300 Combo User Manual

MOTO PURCHASE

MOTO functionality can be enabled for merchants who process telephone or mail order sales. MOTO
should only be used in situations where cardholder authorisation is given for the transaction and the
physical card is not present to be used at the terminal.
Operator selects 1.PURCHASE on base unit and types in PURCHASE amount
1.
2. Press ENTER on base unit and PINpad will prompt user to PRESENT INSERT or SWIPE CARD
On PINpad: On PINpad:
3. Operator should press ENTER
4. Operator types in 16-digit card number - press ENTER
5. Operator types in card expiry date [mm/yy] - press ENTER
6. Operator is prompted to enter card CSC - select YES or NO and follow screen prompts
Operator selects appropriate MOTO TYPE option
7.
8. Operator selects CRD account type
9. Base and PINpad display ACCEPTED or DECLINED result
10. EFTPOS Receipt will be offered (depending on receipt print/prompt settings) - you should always print
a copy of MOTO receipts
11. EFTPOS terminal returns to idle screen ready for next transaction

REFUND

Merchants are enabled for refund transactions and provided a Merchant Refund Card by their merchant
bank. Merchants should contact their bank to request this service and the card.
Operator selects 4.REFUND on base unit and types in REFUND amount
1.
2. Press ENTER on base unit and PINpad prompts for MERCHANT REFUND CARD
On PINpad:
On PINpad:
3. Operator swipes MERCHANT REFUND CARD and enters REFUND PIN
4. PINpad will display refund amount and prompt customer to PRESENT INSERT or SWIPE CARD
5. Operator gives PINpad to customer
6. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to select account and enter PIN
b. Tap - customer follows screen prompts if required
Base and PINpad display ACCEPTED or DECLINED result
7.
8. EFTPOS Receipt will be offered (depending on receipt print/prompt settings)
9. EFTPOS terminal returns to idle screen ready for next transaction

MOTO REFUND

MOTO Refunds can be performed in the same way as MOTO purchase. Merchant should select Refund
transaction type and use their Merchant Refund Card. The amount being refunded should be credited
back to the card used for the original purchase. Merchants should contact their bank to request this
service and the card.
Smartpay User Guide
Pax S300 Combo
(with S800 or S80/c)
9