Troubleshooting Procedures - SMC Networks D3CM1604V Administrator's Manual

Successful troubleshooting requires a logical, consistent approach that narrows down the
source of a problem by ascertaining what is and isn't working until a single cause is
identified. This chapter provides suggestions for identifying and resolving problems in the
unlikely event you encounter a problem using the EMTA. It also provides tips for tuning your
configuration to optimize your wired and wireless networking experience.
The topics covered in this chapter are:
Topic
Basic Troubleshooting Procedures
Advanced Troubleshooting Procedures
Specific Troubleshooting Procedures

5 Troubleshooting Procedures

See page 47
Troubleshooting Physical Network Problems (page 49)
•
Troubleshooting Configuration Problems (page 50)
•
Determining Your IP Address (page 50)
•
Troubleshooting Software-Interaction Problems (page 54)
•
Unable to Log In to (page 55)
•
Local Networked Devices Unable to Access the (page 55)
•
Unable to Access the Internet (page 56)
•
Unable to Access Networked Devices (page 57)
•
Using the Ping Utility to Troubleshoot (page 57)
•
EMTA Disconnects from the Internet (page 60)
•
Slow Web Browsing (page 61)
•
Unable to Configure Port Forwarding (page 61)
•
EMTA is Not Passing DHCP Address to a computer (page 62)
•
Determining a Computer's MAC Address (page 62)
•
D3CM1604V EMTA Cable Modem Administrator Manual
Subtopics
46