Troubleshooting Procedures - SMC Networks D3CM1604 Administrator's Manual

Successful troubleshooting requires a logical, consistent approach that narrows down the
source of a problem by ascertaining what is and isn't working until a single cause is
identified. This chapter provides suggestions for identifying and resolving problems in the
unlikely event you encounter a problem using the cable modem.
The topics covered in this chapter are:
Topic
Basic Troubleshooting Procedures
Advanced Troubleshooting Procedures
Specific Troubleshooting Procedures
D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual

5 Troubleshooting Procedures

See page 44
Troubleshooting Physical Network Problems (page 45)

 Troubleshooting Configuration Problems (page 46)
 Determining Your IP Address (page 46)
 Troubleshooting Software-Interaction Problems (page 49)
Cannot Log In to (page 50)

Local Networked Devices Cannot Access the (page 50)

Cannot Access the Internet (page 51)

 Cannot Access Networked Devices (page 52)
 Using the Ping Utility to Troubleshoot (page 52)
Disconnects from the Internet (page 55)

Slow Web Browsing (page 55)

Error! Reference source not found. (page Error! Bookmark not

defined.)
Cable Modem is Not Passing DHCP Address to a computer (page 56)

 Determining a Computer's MAC Address (page 56)
43
Subtopics