SMC Networks D3CM1604V Administrator's Manual page 58

1. From the Windows task bar, click Start and select Run.
2. In the Open field, type ping followed by the IP address of the EMTA.
3. Click OK. A message similar to the following appears (in this example, 192.168.0.1 is the
IP address entered as part of the ping command):
Pinging 192.168.0.1 with 32 bytes of data
If the destination IP address was contacted successfully, a message similar to the following
appears:
Reply from 192.168.0.1: bytes=32 time=NN ms TTL=xxx
If the path was not contacted successfully, a message similar to the following appears:
Request timed out
If the path is not working properly:
The physical connections may be wrong. Be sure the EMTA's ONLINE LED is ON. If it is
Ÿ
OFF, review "Basic " on page 47.
Check that the corresponding LEDs on the NIC installed in your computer are ON (refer
Ÿ
to the documentation for your NIC). If they are OFF, verify that the Ethernet card driver
software and TCP/IP software are both installed and configured properly on your
computer.
Verify that the IP addresses for the EMTA and your computer are correct and that both
Ÿ
addresses are on the same subnet (for example, 192.168.1.x / 255.255.255.0 ).
Troubleshooting Procedures
D3CM1604V EMTA Cable Modem Administrator Manual
58