SMC Networks D3CM1604V Administrator's Manual
  1. Manuals
  2. Brands
  3. SMC Networks Manuals
  4. Modem
  5. D3CM1604V
  6. Administrator's manual

SMC Networks D3CM1604V Administrator's Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
EMTA Cable Modem
FastFind Links
Getting to Know the EMTA
D3CM1604V
Installing the EMTA
Administrator Manual
Preconfiguration Guidelines
Configuring the EMTA

Advertisement

Table of Contents
loading

Related Manuals for SMC Networks D3CM1604V

Summary of Contents for SMC Networks D3CM1604V

  • Page 1 EMTA Cable Modem FastFind Links Getting to Know the EMTA D3CM1604V Installing the EMTA Administrator Manual Preconfiguration Guidelines Configuring the EMTA...
  • Page 2 Copyright © 2013 SMC Networks All Rights Reserved Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, or for any infringements of patents or other rights of third parties which may result from its use.

  • Page 3: Table Of Contents

    Disabling Proxy Settings in Firefox ..............31 Disabling Proxy Settings in Safari ............... 32 Disabling Firewall and Security Software ..............32 Confirming the EMTA’s Online Status ............... 32 Confirming Your Computer’s Link Status ..............32 D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 4 EMTA is Not Passing DHCP Address to a computer .......... 62 Determining a Computer’s MAC Address ............62 Microsoft Windows ..................62 Apple Macintosh Windows OS X ..............63 Appendix A - Glossary ..................64 Appendix B - Compliance ..................65 Index ........................67 D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 5: Preface

    Preface The D3CM1604V EMTA Cable Modem is ideal all-in-one wired solution for the home or business environment. SMC is proud to provide you with a powerful, yet simple communication device for connecting your local-area network (LAN) to the Internet. This Administrator manual contains all the information you need to install and configure your new D3CM1604V EMTA Cable Modem.

  • Page 6: Key Features

    Network Address Translation (NAT) Effortless plug-and-play installation. Ÿ Intuitive graphical user interface (GUI) configuration, regardless of operating system. Ÿ Comprehensive front panel LEDs for network status and troubleshooting. Ÿ Compatible with all popular Internet applications. Ÿ D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 7: Document Organization

    Electric Shock Hazard This symbol warns users of electric shock hazard. Failure to take appropriate precautions such as not opening or touching hazardous areas of the equipment could result in injury or death. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 8: Typographic Conventions

    [ ] square Indicates optional values. brackets { } braces Indicates required or expected values. | vertical bar Indicates that you have a choice between two or more options or arguments. viii D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 9: Getting To Know The Emta

    1 Getting to Know the EMTA Before you install your D3CM1604V EMTA Cable Modem, check the package contents and become familiar with the EMTA’s front and back panels. The topics covered in this chapter are: Unpacking Package Contents (page 10) Ÿ...

  • Page 10: Unpacking Package Contents

    Getting to Know the EMTA Unpacking Package Contents Unpack the items in your D3CM1604V EMTA Cable Modem contents and confirm that no items are missing or damaged. Your package should include: One D3CM1604V EMTA Cable Modem Ÿ One Category 5E Ethernet cable Ÿ...

  • Page 11: Front Panel

    Getting to Know the EMTA Front Panel The front panel of your D3CM1604V EMTA Cable Modem contains a set of light-emitting diode (LED) indicators. These LEDs show the status of the EMTA and simplify troubleshooting. Figure 1-1 shows the front panel of the D3CM1604V EMTA Cable Modem. Table 1 describes the front panel LEDs.
  • Page 12 OFF = EMTA’s telephone 1 port is not online. Tel2 White Blinking = telephone line 2 is in use. ON = EMTA’s telephone 2 port is online. OFF = EMTA’s telephone 2 port is not online. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 13: Rear Panel

    Getting to Know the EMTA Rear Panel The rear panel of your D3CM1604V EMTA Cable Modem contains a reset button and the ports for attaching the supplied power adapter and making additional connections. Figure 1-2 shows the rear panel components and Table 2 describes their meanings.
  • Page 14 Getting to Know the EMTA Table 2. D3CM1604V EMTA Cable Modem Rear Panel Components Label Description  and  TEL1 and TEL2 Connect an analog telephone to one port and an analog (PSTN) telephone line to the other port. One 10/100/1000 auto-sensing RJ-45 switch port. Connect a device on your LAN such as a ...

  • Page 15: Using The Reset Button

    To perform a software reset, press the reset button for at least 10 seconds. – To perform a factory default reset, press the reset button for at least 15 seconds. 3. Release the reset button. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 16: Installing The Emta

    2 Installing the EMTA This chapter describes how to install your D3CM1604V EMTA Cable Modem. The topics covered in this chapter are: Finding a Suitable Location (page 17) Ÿ Connecting to the LAN (page 18) Ÿ Connecting the WAN (page 19) Ÿ...

  • Page 17: Finding A Suitable Location

    Installing the EMTA Finding a Suitable Location Your D3CM1604V EMTA Cable Modem can be installed in any location with access to the cable network. All of the cables connect to the rear panel of the EMTA for better organization and utility. The LED indicators on the front panel are easily visible to provide you with information about network activity and status.

  • Page 18: Connecting To The Lan

    2. Connect the other end of the cable to your computer’s network-interface card (NIC) or to another network device (see Figure 2-2). Figure 2-2. Connecting the EMTA to the a Laptop or Desktop Computer D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 19: Connecting The Wan

    3. If the modem was not installed by your cable provider (ISP) or is replacing another cable modem, contact your cable operator to register the D3CM1604V . If the modem is not registered with your cable operator, it cannot connect to the cable network system.

  • Page 20: Powering On The Emta

    LEDs show the EMTA’s status (see Table 1 on page 12). WARNING: Only use the power supply supplied with the EMTA. Using a different power supply can damage the EMTA and void the warranty. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 21: Preconfiguration Guidelines

    3 Preconfiguration Guidelines After you install your D3CM1604V Wireless EMTA Cable Modem, use the information in this chapter to configure the TCP/IP settings on the computer that is used to configure the EMTA. This chapter also covers other preconfiguration guidelines you should review before configuring the EMTA.

  • Page 22: Configuring Your Computer For Tcp/Ip

    3. Double-click the Local Area Connection icon for the Ethernet adapter connected to the EMTA. The Local Area Connection Status dialog box appears (see Figure 3-1). Figure 3-1. Local Area Connection Status Window D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 23: Configuring Microsoft Windows Xp

    Area Connection Status dialog box appears. 4. In the Local Area Connection Status dialog box, click the Properties button (see Figure 3-2). The Local Area Connection Properties dialog box appears. Figure 3-2. Local Area Connection Status Window D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 24: Configuring Microsoft Windows Vista

    5. In the Local Area Connection Properties dialog box, verify that Internet Protocol (TCP/IPv4) is checked. Then select Internet Protocol (TCP/IPv4) and click the Properties button (see Figure 3-3). The Internet Protocol Version 4 Properties dialog box appears. D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 25 Figure 3-3. Local Area Connection Properties Window 6. In the Internet Protocol Version 4 Properties dialog box, click Obtain an IP address automatically to configure your computer for DHCP (see Figure 3-4). Figure 3-4. Internet Protocol Properties Window D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 26 Preconfiguration Guidelines 7. Click the OK button to save your changes and close the dialog box. 8. Click the OK button again to save your changes. Figure 3-5. Local Area Connection Status Window D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 27: Configuring Microsoft Windows 7

    Figure 3-7. Example of Network Connections List 2. Right-click the Local Area Connection icon and click Properties. 3. In the Networking tab, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties. D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 28 Preconfiguration Guidelines Figure 3-8. Local Area Network Connection Properties Dialog Box 4. In the properties dialog box, click Obtain an IP address automatically to configure your computer for DHCP (see Figure 3-9). D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 29 Preconfiguration Guidelines Figure 3-9. Properties Window 5. Click the OK button to save your changes and close the dialog box. 6. Click the OK button again to save your changes. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 30: Configuring An Apple Macintosh Computer

    1. Pull down the Apple Menu, click System Preferences, and select Network. 2. Verify that the NIC connected to the D3CM1604V is selected in the Show field. 3. In the Configure field on the TCP/IP tab, select Using DHCP (see Figure 3-10).

  • Page 31: Disabling Proxy Settings

    3. Click the Advanced tab. 4. In the Advanced tab, click the Network tab. 5. Click the Settings button. 6. Click Direct connection to the Internet. 7. Click the OK button to confirm this change. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 32: Disabling Proxy Settings In Safari

    Be sure there is an Ethernet cable connecting your computer to the EMTA. Then confirm that the LEDs for the EMTA port connected to your computer are blinking. If the LEDs are OFF, the connection between your computer and EMTA is not working properly. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 33: Configuring The Emta

    4 Configuring the EMTA After configuring your computer for TCP/IP and following the preconfiguration guidelines in Chapter 3, use that computer’s Web browser to configure your D3CM1604V EMTA. This chapter describes how to use your computer’s Web browser to configure the EMTA.

  • Page 34: Accessing The Emta's Web Management

    EMTA and its ports. To display the D3CM1604V EMTA Cable Modem ’s Web-based management screens, use the following procedure.

  • Page 35: Understanding The Web Management Interface

    The configuration settings associated with the currently selected submenu appear in the workspace (see Figure 4-1). Menus Submenus Workspace Figure 4-1. Main Areas on the Web Management Interface D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 36: Web Management Interface Menus

    MTA > DHCP Shows the MTA DHCP lease information. MTA > QoS Shows the MTA QoS parameters. MTA > Provisioning Shows the MTA provisioning information. MTA > Event Log Shows the MTA event log. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 37: Viewing System Software Settings

    Media Access Control (MAC) address, serial number, and certificate. Status Ÿ Shows how long the EMTA has been operational, whether network access is allowed, and the cable modem IP address. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 38: Viewing Network Connectivity

    Shows the cable modem IP address duration and expiration date/time. Frequency Select (DS1) Ÿ Lets you set the frequency to be used for communications over Digital Signal 1 (DS1). Click TUNE to apply your setting. Current system date and time. Ÿ D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 39 Configuring the EMTA D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 40: Configuring Security Settings

    Restore Factory Defaults Restores the EMTA to its factory default settings. Any factory default settings you changed will be discarded. Apply button Click this button to save the settings you entered on this page. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 41: Viewing The Mta Initialization Status

    (MTA). The information is organized into the following sections: Startup Procedure = shows the tasks performed at startup and their status. Ÿ MTA Line State = shows the state of Line 1 (TEL1) and Line 2 (TEL2). Ÿ D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 42: Viewing Dhcp Information

    Ÿ Shows PacketCable DHCP Option 122, which provides the MTA with a list of PacketCable DHCP servers from which the MTA is allowed to accept DHCP offers, as specified in RFCs 3495 and 3594. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 43: Viewing Quality Of Service Information

    Ÿ Shows PacketCable DHCP Option 122, which provides the MTA with a list of PacketCable DHCP servers from which the MTA is allowed to accept DHCP offers, as specified in RFCs 3495 and 3594. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 44: Viewing Provisioning Information

    MTA Config File Ÿ Shows the filename and contents of the MTA configuration file. Enterprise MIBs Ÿ Shows the Object Identifiers (OIDs) and their corresponding values in the enterprise Management Information Bases (MIBs). D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 45: Viewing The Event Log

    EMTA since power on. All entries are date and time stamped The log space is used in a cyclic manner, with the most recent entry at the top. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 46: Troubleshooting Procedures

    Slow Web Browsing (page 61) • Unable to Configure Port Forwarding (page 61) • EMTA is Not Passing DHCP Address to a computer (page 62) • Determining a Computer’s MAC Address (page 62) • D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 47: Basic Troubleshooting Procedures

    If this behavior does not occur, see Table 4. If the incorrect behavior persists, use the Reset button to return the EMTA to its factory default configuration settings (see “Using the Reset Button” on page 15). D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 48 2. Lift the handset of the device connected to the EMTA’s telephone 2 interface, and confirm that the Tel2 LED goes ON. Hang up the device (place the device onhook) and confirm that the Tel2 LED goes OFF. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 49: Advanced Troubleshooting Procedures

    Figure 2, for instance, shows examples of how Microsoft Windows XP shows connection statuses in the Network Connections window. For information about other operating systems, refer to the documentation for those operating systems. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 50: Troubleshooting Configuration Problems

    (assuming your subnet mask is 255.255.255.000 ). For example, if the IP address for the EMTA is 10.1.10.1 , the other devices on the network must have an IP address whose: First three octets are 10.1.10 . Ÿ D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 51 A computer shows an IP address that starts with the digits 169.254 . When this Ÿ happens, it often means the computer could not retrieve a network address from a DHCP server and therefore automatically assigned itself an address from the base D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 52 3. In the DOS command window, type ipconfig and then press Enter. Your IP address will be listed (see Figure 5-3). 4. When you finish, type exit at the command prompt and press Enter to close the window Sample IP Address Figure 5-3. Example of an IP Address D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 53 If you are connected, the IP address appears below Status. 4. Close the window when finished. To find the IP address of a Mac OS X 10.4 or 10.3 computer: 1. From the Apple menu, select Location, and then Network Preferences... D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 54: Troubleshooting Software-Interaction Problems

    5. Restart all your computers. Specific Troubleshooting Procedures The following sections cover specific troubleshooting suggestions you may find helpful if the basic and advanced troubleshooting procedures in the previous sections did not resolve your problem. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 55: Unable To Log In To Emta

    Check whether your computer obtained an IP address other than 169.254.x.x or 0.0.0.0 . 6. If the problem continues, power cycle the EMTA and computer: a. Turn off the computer and turn off EMTA. b. Turn on the EMTA and turn on computer. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 56: Unable To Access The Internet

    If your computer is running a Microsoft Windows operating system, check whether the Ÿ computer has a corrupt winsock registry entry (refer to your Windows documentation). The site might be down. Try to ping another site. Ÿ D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 57: Unable To Access Networked Devices

    Testing the Path from a Computer to the EMTA You can ping the EMTA to verify that the LAN path from your computer to the EMTA is set up correctly. To ping the EMTA from a Windows computer: D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 58 TCP/IP software are both installed and configured properly on your computer. Verify that the IP addresses for the EMTA and your computer are correct and that both Ÿ addresses are on the same subnet (for example, 192.168.1.x / 255.255.255.0 ). D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 59: Testing The Path From A Computer To The Internet

    IP address was not contacted successfully. Ÿ destination host unreachable, you are not on the same subnet as the destination Ÿ address. Change your IP address to communicate with the destination address. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 60: Emta Disconnects From The Internet

    In certain network scenarios, it may be helpful to turn off all the equipment on your network, and then turn the equipment all back on. Leaving some devices unplugged for up to five minutes can also help. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 61: Slow Web Browsing

    Ÿ address(es) for the service created. Disable firewalls and stateful packet inspection (SPI) applications. Ÿ Create a dynamic DNS (DynDNS) account for dynamic IP addresses from the ISP. Ÿ Update the EMTA firmware. Ÿ D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 62: Emta Is Not Passing Dhcp Address To A Computer

    Figure 5-6, the MAC address is 00-1E-8C-94-09-EA , which is the physical address of the NIC card. 5. When you finish, type exit at the command prompt and press Enter to close the window. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 63: Apple Macintosh Windows Os X

    For a wired MAX running OS 10.3 and later), select the Ethernet tab. The number next Ÿ to the Ethernet ID is your MAC address. For a wireless connection (AirPort), select AirPort tab. The number next to the AirPort Ÿ ID is your MAC address. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 64: Appendix A - Glossary

    38). Uncorrectables disappear after a reboot because the EMTA resets its counters to zero without store that data permanently in its memory. Upstream The direction from the subscriber toward the head-end. The upstream channel carries data from your EMTA to the ISP's head-end. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 65: Appendix B - Compliance

    The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user. D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 66 This equipment cannot be used on telephone company provided coin service. Connection to Party Line Service is subject to state tariffs. D3CM1604V EMTA Cable Modem Administrator Manual...

  • Page 67: Index

    21 ending address, 40 page, 42 Factory defaults, restoring, 15, 40 Disabling Firefox, disabling proxy settings, 31 firewall, 32, 40 Firewall, 40 proxy settings for Internet Explorer, 31 disabling, 32 D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 68 EMTA, on a Macintosh, 59 Port forwarding testing the path from a computer to the Internet, unable to configure, 61 Powering-on the EMTA, 20 unable to access EMTA, 55 Provisioning page, 44 D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 69 About, 37 access the Internet, 56 DHCP, 42 configure port forwarding, 61 Event Log, 45 connect to networked devices, 57 Provisioning, 44 log In to EMTA, 55 QoS, 43 Security, 40 Status, 38, 41 D3CM1604V EMTA Cable Modem Administrator Manual...
  • Page 70 20 Mason Irvine, CA. 92618 U.S.A. http://www.smc.com Document number: D3CM160410102013...

Table of Contents