Emta Disconnects From The Internet - SMC Networks D3CM1604V Administrator's Manual

EMTA Disconnects from the Internet

If the EMTA has been connected to the Internet for an extended period and holds an IP
address (DHCP lease) for a longer period of time than your ISP allows, it is not uncommon
for the EMTA to disconnect from the Internet. This is normal and does not indicate any issue
with the EMTA.
1. Press the EMTA reset switch.
Note: If your DHCP lease time seems to be extremely short, click MTA > DHCP and check
the Lease Timer settings on the DHCP page (see Viewing DHCP Information" on page 42.
Contact your ISP to determine whether there are other issues on the network.
2. Connect a computer to one of the EMTA's LAN ports.
3. Restart your computer.
4. Reset the EMTA to its factory default settings using either the Reset button (see "Using the
Reset Button" on page 15) or the Restore Factory Defaults setting on the Security page
(see "Configuring Security Settings" on page 40).
Note: This step removes all overrides made to the EMTA's default settings and returns the
EMTA to its original factory default settings.
In certain network scenarios, it may be helpful to turn off all the equipment on your network,
and then turn the equipment all back on. Leaving some devices unplugged for up to five
minutes can also help.
Troubleshooting Procedures
Figure 5-5. Ping Tab on the Network Utility Page
D3CM1604V EMTA Cable Modem Administrator Manual
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