SMC Networks D3CM1604 Administrator's Manual
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SMC Networks D3CM1604 Administrator's Manual

Docsis 3.0 cable modem
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D3CM1604 DOCSIS 3.0 Cable Modem
(Ver: D3CM160409102014v2-CCR)
Administrator Manual
FastFind Links
Getting to Know the Cable Modem
Installing the Cable Modem
Preconfiguration Guidelines
Configuring the Cable Modem

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  • Page 1 D3CM1604 DOCSIS 3.0 Cable Modem (Ver: D3CM160409102014v2-CCR) FastFind Links Administrator Manual Getting to Know the Cable Modem Installing the Cable Modem Preconfiguration Guidelines Configuring the Cable Modem...
  • Page 2 Copyright © 2014 SMC Networks All Rights Reserved Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, or for any infringements of patents or other rights of third parties which may result from its use.

  • Page 3: Table Of Contents

    Disabling Proxy Settings in Firefox ..............32 Disabling Proxy Settings in Safari ..............33 Disabling Firewall and Security Software ....Error! Bookmark not defined. Confirming the Cable Modem’s Online Status ............33 Confirming Your Computer’s Link Status ..............33 D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 4 Determining a Computer’s MAC Address ............56 Microsoft Windows ..................56 Apple Macintosh Windows OS X ..............57 Appendix A - Glossary ..................58 Appendix B - Compliance ..................59 Index ........................61 D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 5: Important Safety Instructions

    Do not alter or disable the polarized or grounding type (three-pronged) plug.  Protect the power cord from being walked on or pinched particularly at plugs,  convenience receptacles, and the point where they exit from the apparatus. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 6 IEC 60728-11 for safe operation. In areas of high surge events or poor grounding situations and areas prone to lightning  strikes, additional surge protection may be required on the AC, RFM Ethernet and Phones lines. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 7: Preface

    Preface The SMC D3CM1604 Cable Modem is an ideal all-in-one wired solution for home and business environments. SMC is proud to provide a powerful, yet simple communication device for connecting your local-area network (LAN) to the Internet. This Administrator Manual contains all the information you need to install and configure your new D3CM1604 Cable Modem.

  • Page 8: Key Features

    Chapter 5 – provides troubleshooting information you can use in the unlikely event you  encounter a problem with the cable modem. Appendix A - is a glossary that defines the technical terms in this document.  Appendix B - contains compliance information.  viii D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 9: Document Conventions

    [ ] square Indicates optional values. brackets { } braces Indicates required or expected values. | vertical bar Indicates that you have a choice between two or more options or arguments. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 10: Getting To Know The Cable Modem

    1 Getting to Know the Cable Modem Before you install your D3CM1604 Cable Modem, check the package contents and become familiar with the ’s front and back panels. The topics covered in this chapter are: Unpacking Package Contents (page 11) ...

  • Page 11: Unpacking Package Contents

    Getting to Know the Cable Modem Unpacking Package Contents Unpack the items in your D3CM1604 Cable Modem contents and confirm that no items are missing or damaged. Your package should include: One D3CM1604 Cable Modem  One Category 5E Ethernet cable ...
  • Page 12 If the ONLINE LED does not go ON in 5 minutes, contact your Internet Service Provider. 6. (Optional): Log in to the D3CM1604 to configure additional device settings. a. Open a Web browser page and enter the cable modem IP address in the address bar.

  • Page 13: Front Panel

    (LED) indicators. These LEDs show the status of the cable modem and simplify troubleshooting. Figure 1-2 shows the front panel of the D3CM1604 Cable Modem. Table 1-1 describes the front panel LEDs. Figure 1-2. Front Panel of the D3CM1604 Cable Modem...
  • Page 14 ON = online in DOCSIS 2.0 mode LINK Blue Blinking = data activity. ON = Gigabit Ethernet LAN device connected. OFF = no LAN devices connected. Green Blinking = data activity. ON = 10/100 Ethernet LAN device connected. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 15: Rear Panel

    Getting to Know the Cable Modem Rear Panel The rear panel of your D3CM1604 Cable Modem contains a reset button and the ports for attaching the supplied power adapter and making additional connections. Figure 1-3 shows the rear panel components and Table 1-2 describes their meanings.

  • Page 16: Using The Reset Button

    Getting to Know the Cable Modem Table 1-2. D3CM1604 Cable Modem Rear Panel Components Label Description  One 10/100/1000 auto-sensing RJ-45 switch port. Connect a device on your LAN such as a computer, hub, or switch to these ports. ...

  • Page 17: Installing The Cable Modem

    2 Installing the Cable Modem This chapter describes how to install your D3CM1604 Cable Modem. The topics covered in this chapter are: Finding a Suitable Location (page 18)  Connecting to the LAN (page 19)  Connecting the WAN (page 20) ...

  • Page 18: Finding A Suitable Location

    Installing the Cable Modem Finding a Suitable Location Your D3CM1604 Cable Modem can be installed in any location with access to the cable network. All cables connect to the rear panel of the cable modem for better organization and utility. The LED indicators on the front panel are easily visible to show network activity and status.

  • Page 19: Connecting To The Lan

    2. Connect the other end of the cable to your computer’s network-interface card (NIC) or to another network device (see Figure 2-2). Figure 2-2. Connecting the Cable Modem to the a Laptop or Desktop Computer D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 20: Connecting The Wan

    LEDs show the cable modem’s status (see “Table 1-1” on page 14). WARNING: Only use the power supply supplied with the cable modem. Using a different power supply can damage the cable modem and void the warranty. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 21: Preconfiguration Guidelines

    3 Preconfiguration Guidelines After you install your D3CM1604 Cable Modem, use the information in this chapter to configure the TCP/IP settings on the computer that is used to con figure the cable modem. This chapter also covers other preconfiguration guidelines you should review before configuring the cable modem.

  • Page 22: Configuring Your Computer For Tcp/Ip

    For Microsoft Windows 8, see page 23  For Microsoft Windows 7, see page 26  For Microsoft Vista, see page 28.  For Apple Macintosh, see page 31  D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 23: Configuring Microsoft Windows 8

    2. Click the Search charm. 3. On the Apps screen, press the Esc key to hide the Charm Bar. Below the Windows System section, click Control Panel. 4. Click Network and Sharing Center. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 24 Preconfiguration Guidelines 5. Next to Connections, click the icon for your connection type. 6. Click the Details button. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 25 8. In the properties dialog box, click Obtain an IP address automatically to configure your computer for DHCP. 9. Click the OK button to save your changes and close the dialog box. 10. Click the OK button again to save your changes. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 26: Configuring Microsoft Windows 7

    Figure 3-2. Example of Network Connections List 2. Right-click the Local Area Connection icon and click Properties. 3. In the Networking tab, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 27 Preconfiguration Guidelines Figure 3-3. Local Area Network Connection Properties Dialog Box 4. In the properties dialog box, click Obtain an IP address automatically to configure your computer for DHCP (see Figure 3-4). D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 28: Configuring Microsoft Windows Vista

    4. Click Continue. The Local Area Connection Properties dialog box appears. 5. In the Local Area Connection Properties dialog box, verify that Internet Protocol (TCP/IPv4) is checked. Then select Internet Protocol (TCP/IPv4) and click the D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 29 Figure 3-5. Local Area Connection Properties Window 6. In the Internet Protocol Version 4 Properties dialog box, click Obtain an IP address automatically to configure your computer for DHCP (see Figure 3-6). D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 30 Figure 3-6. Internet Protocol Properties Window 7. Click the OK button to save your changes and close the dialog box. 8. Click the OK button again to save your changes. Figure 3-7. Local Area Connection Status Window D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 31: Configuring An Apple Macintosh Computer

    1. Pull down the Apple Menu, click System Preferences, and select Network. 2. Verify that the NIC connected to the D3CM1604 is selected in the Show field. 3. In the Configure field on the TCP/IP tab, select Using DHCP (see Figure 3-8).

  • Page 32: Disabling Proxy Settings

    3. Click the Advanced tab. 4. In the Advanced tab, click the Network tab. 5. Click the Settings button. 6. Click Direct connection to the Internet. 7. Click the OK button to confirm this change. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 33: Disabling Proxy Settings In Safari

    Be sure there is an Ethernet cable connecting your computer to the cable modem. Then confirm that the LEDs for the port connected to your computer are blinking. If the LEDs are OFF, the connection between your computer and cable modem is not working properly. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 34: Configuring The Cable Modem

    Web browser to configure the cable modem. The topics covered in this chapter are: Accessing the Cable Modem ’s Web Management (page 35)  Understanding the Web Management Interface (page 37)  Web Management Interface Menus (page 37)  D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 35: Accessing The Cable Modem 'S Web Management

    Web browser, log in to the interface to view system software settings, view network connectivity, configure security settings, and view the event log. To display the D3CM1604 Cable Modem’s Web-based management screens, use the following procedure. 1. Launch a Web browser.
  • Page 36 4. Click the LOGIN button to access the cable modem’s Web interface. The Status > Connection page appears, showing the same status information displayed on the previous page. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 37: Understanding The Web Management Interface

    Ends your session and logs you off the web management interface. A Logout  precautionary message does not appear when you click Logout, so be sure you want to end your current session before clicking Logout. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 38: Viewing System Software Settings

    Cable modem’s Media Access Control (MAC) address, serial number, and certificate  Status Shows the following information:  How long the cable modem has been operational  Whether network access is allowed Cable modem’s IP address  D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 39: Viewing Network Connectivity

    Lets you enter the frequency, in MHz, to be used for communications over downstream channel 1 (DS1). (DS1) Click TUNE to apply your setting. Current System Time Shows the current date and time. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 40 Configuring the Cable Modem D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 41: Configuring Security Settings

    Allows access to the cable modem using a spectrum analyzer. Restore Factory Defaults To restore the cable modem to its factory default settings and discard all overrides you made, click Yes, and then click Apply. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 42: Viewing The Event Log

    Log button at the bottom of the page lets you remove all entries from the log. Note: Clicking the Clear Log button deletes all log entries without first displaying a precautionary message. Therefore, be sure you do not need the log entries before you click Clear Log. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 43: Troubleshooting Procedures

     Error! Reference source not found. (page Error! Bookmark not  defined.) Cable Modem is Not Passing DHCP Address to a computer (page 56)   Determining a Computer’s MAC Address (page 56) D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 44: Basic Troubleshooting Procedures

    If this behavior does not occur, see Table 5-1. If the incorrect behavior persists, use the Reset button to return the cable modem to its factory default configuration settings (see “Using the Reset Button” on page 16). D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 45: Advanced Troubleshooting Procedures

    NIC that requires a straight-through cable). Making sure all network cables are in good condition and well seated. Often, reseating  the cable into a connector is all that is required to ensure a firm connection. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 46: Troubleshooting Configuration Problems

    IP address by your cable operator. You will need to use a separate stand alone router to create a home network. Figure 5-1 shows an example of IP addresses assigned to devices on the network. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 47 IP addresses from the 169.254 base network address. If one of them isn’t, however, that computer will have problems connecting to the other network computers. Possible causes for an IP address not being assigned are: D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 48 5. In the DOS command window, type ipconfig and then press Enter. Your IP address will be listed. 6. When you finish, type exit at the command prompt and press Enter to close the window. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 49: Troubleshooting Software-Interaction Problems

    If this step solves the problem, the problem exists with one of these Windows features or products. Enable one at a time and see when things break again. When they do, you know D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 50: Specific Troubleshooting Procedures

    NIC, or cabling is probably at fault. 4. Release and renew the NIC’s IP address: a. From the Windows task bar, click Start and select Run. b. In the Open field, type cmd and click OK. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 51: Cannot Access The Internet

    10. Ping a location on the Internet (see “Testing the Path from a Computer to the Internet” on page 53). For example, ping www.yahoo.com. If the ping succeeds, proceed to the next step. If the ping fails: D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 52: Cannot Access Networked Devices

    Testing the Path from a Computer to the Cable Modem You can ping the cable modem to verify that the LAN path from your computer to the cable modem is set up correctly. To ping the cable modem from a Windows computer: D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 53: Testing The Path From A Computer To The Internet

    TCP/IP default. Check whether your computer’s network address (the portion of the IP address specified  by the netmask) is different from the network address of the remote device. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 54: Using Ping On A Macintosh

     address. Change your IP address to communicate with the destination address. Figure 5-3. Ping Tab on the Network Utility Page D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 55: Disconnects From The Internet

    2. Clear browser settings and cache (refer to the documentation for your Web browser). 3. Stop other programs running in the background that are consuming bandwidth. 4. A specific site may be suffering from server issues. Try another site. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 56: Cable Modem Is Not Passing Dhcp Address To A Computer

    Figure 5-4, the MAC address is 00-1E-8C-94-09-EA , which is the physical address of the NIC card. 5. When you finish, type exit at the command prompt and press Enter to close the window. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 57: Apple Macintosh Windows Os X

    For a wired MAX running OS 10.3 and later), select the Ethernet tab. The number next  to the Ethernet ID is your MAC address. For a cable modem connection (AirPort), select AirPort tab. The number next to the  AirPort ID is your MAC address. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 58: Appendix A - Glossary

    Upstream The direction from the subscriber toward the head-end. The upstream channel carries data from your cable modem to the ISP's head-end. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 59: Appendix B - Compliance

    The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 60 This equipment cannot be used on telephone company provided coin service. Connection to Party Line Service is subject to state tariffs. D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...

  • Page 61: Index

    11 organization, viii Web management, 35 Downstream bonded channels, 39 Cannot access cable modem, 50 access the Internet, 51 Event log, 42 configure port forwarding, 56 connect to networked devices, 52 D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 62 MAC address, 38 determining, 56 Menus in Web management, 37 Microsoft TCP/IP configuration, 21 TCP/IP configuration for Windows 7, 26 Apple Macintosh, 31 TCP/IP configuration for Windows 8, 23 Microsoft Windows 7, 26 D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 63 In to cable modem, 50 Connection, 39 Ping utility, 52 Event Log, 42 Pinging from a Macintosh, 54 Security, 41 slow Web browsing, 55 Software, 38 testing the path from a computer to the cable modem, 52 D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual...
  • Page 64 20 Mason Irvine, CA. 92618 U.S.A. http://www.smc.com...

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