Ap P E Ndix A | Troubleshooting - SMC Networks EZ Connect SMC8013WG Install Manual

AP P END I X A | Tr o u b l e s h o o t i n g
This appendix describes common problems you may encounter and possible solutions to them.
A.1 | V e rif y you a re c on n e c te d to the W ire l e s s Ca b l e M od e m
If you are unable to access the G ateway' s web-based administration pages, then you may not
be properly connected or configured. The screen shots in this section were taken on a W indows
2000 machine, but the same steps will apply to W indows 95 / 98 / Me/ X P .
To determine your TCP / IP configuration status, please follow the steps below:
1. Click [ Start] then choose [ R un]
2. Type " cmd" or " command" (without the q uotes) to open a DO S prompt.
3. In the DO S window, type " ipconfig" and verify the information that is displayed.
4. If you computer is setup for DH CP , then your TCP / IP configuration should be similar to
the information displayed:
IP Address: 10.1.10.X (x is number between 100 and 199; Note: depending on your
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cable operator, the default IP address of the gateway may be 192.16 8 .0.1)
Subnet: 25 5 .25 5 .25 5 .0
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G ateway: 10.1.10.1
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If you have an IP address that starts with 16 9.25 4.X X X .X X X then see section A.2.
If you have another IP address configured, see section A.3.
A.2 | I a m ge ttin g a n I P Ad d re s s tha t s ta rts w ith 1 69 .2 54 .X X X .X X X
If you are getting this IP Address, then you need to check that you are properly connected to
the E Z Connect™ W ireless Cable Modem G ateway.
Confirm that you have a link light on the G ateway' s port to which this computer is connected.
If not, please try another E thernet cable.
If you have a link light, please open up a DO S window as described in section A.1 and type
" ipconfig / renew" (without the q uotes)
G a te w a y