SMC Networks D3CM1604V Administrator's Manual page 4

4 Configuring the EMTA ........................................................................................ 33
Accessing the EMTA's Web Management ................................................................ 34
Understanding the Web Management Interface ........................................................ 35
Web Management Interface Menus .......................................................................... 36
Viewing System Software Settings ................................................................ 37
Viewing Network Connectivity ....................................................................... 38
Configuring Security Settings ........................................................................ 40
Viewing the MTA Initialization Status ............................................................ 41
Viewing DHCP Information ............................................................................ 42
Viewing Quality of Service Information .......................................................... 43
Viewing Provisioning Information .................................................................. 44
Viewing the Event Log ................................................................................... 45
5 Troubleshooting Procedures ............................................................................. 46
Basic Troubleshooting Procedures ........................................................................... 47
Advanced Troubleshooting Procedures .................................................................... 49
Troubleshooting Physical Network Problems ...................................................... 49
Troubleshooting Configuration Problems ............................................................ 50
Determining Your IP Address ........................................................................ 50
Troubleshooting Software-Interaction Problems ................................................. 54
Specific Troubleshooting Procedures ........................................................................ 54
Unable to Log In to EMTA ................................................................................... 55
Local Networked Devices Unable to Access the EMTA ...................................... 55
Unable to Access the Internet ............................................................................. 56
Unable to Access Networked Devices ................................................................. 57
Using the Ping Utility to Troubleshoot ................................................................. 57
Testing the Path from a Computer to the EMTA ........................................... 57
Testing the Path from a Computer to the Internet ......................................... 59
Using Ping on a Macintosh ............................................................................ 59
EMTA Disconnects from the Internet ................................................................... 60
Slow Web Browsing ............................................................................................. 61
Unable to Configure Port Forwarding .................................................................. 61
EMTA is Not Passing DHCP Address to a computer .......................................... 62
Determining a Computer's MAC Address ............................................................ 62
Microsoft Windows ........................................................................................ 62
Apple Macintosh Windows OS X ................................................................... 63
Appendix A - Glossary .......................................................................................... 64
Appendix B - Compliance ..................................................................................... 65
Index ....................................................................................................................... 67
Contents
D3CM1604V EMTA Cable Modem Administrator Manual
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