Ingenico iWL2 Series Quick Start Manual page 2

THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a BAD READ message, check the card orientation and
try again. After three bad reads the terminal will prompt you to swipe
the card.
DO NOT remove the card until instructed to do so by the
terminal.
CHIP & PIN TRANSACTIONS - SALE
From the idle screen, insert the customer's card into the card reader.
Enter the sale amount for the transaction and press the green enter
key. For example enter
£12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed enter they will
be prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation, if the
transaction is authorised then an AUTH CODE will be shown.
The terminal will print two receipts. The merchant copy will be
printed irst, then once you press the enter key, the customer copy
will be printed.
CHIP & PIN TRANSACTIONS - REFUND
From the idle screen, press menu, then choose REFUND (F2). Enter
the Supervisor Password and enter. Now insert the customer's card
into the card reader. Enter the refund amount for the transaction and
press enter.
The terminal will now connect to the acquirer for authorisation, if the
refund is authorised then REFUND ACCEPTED will be shown.
The terminal will print the merchant copy which the customer must
sign. Remove the card.
Check the signature on the merchant copy with that on the card. If
the signature is valid then choose YES (F4), otherwise choose NO
(F1).
The terminal will then print the Customer Copy.