Draytek VIGORBX 2000 SERIES User Manual page 327

Queuing timeout: The time that the incoming call shall wait for picking up. If the time
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surpasses and no one answers, VigorIPPBX will hang it up automatically.
Waiting music: When the call is queued, VigorIPPBX will play waiting music for the
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caller.
Music Pause: The time interval for playing the waiting music repeatedly.
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Max queue slots: The maximum amount of the calls that can put in queue (with the
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same priority)
Additional slots for Top priority: When the call queuing reaches the limit of Max queue
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slots, only the Hunt Group with Top Priority will stay in queue. For example, if you
type 2 in this field, only two calls in Hunt Group with High Priority can stay in queue.
If Max queue slots is set by 1 and Additional slots is set by 1, it means the maximum number of
the incoming call waiting for picking up is just 1. The incoming call with Priority 2 will not be
queue by VigorBX 2000 and Busy tone will be played for that incoming call. However, if the
incoming call is in Top Priority, it is still be queued by VigorBX 2000.
Below shows the environment for actual practical application:
We can configure the Hunt Group separately for the Departments of Sales and R&D as the
following figures:
VigorBX 2000 Series User's Guide 315