Software Update; Troubleshooting - THOMSON THS815 User Manual

7.3 Software Update

Update the receiver via USB or OTA (download via satellite). If these updates are available, then they
will be executed by pressing OK.
7.3.1 USB Update
This function allows you to perform a software update with a USB storage device.
Download the software and update instructions from our website www.thomsonstb.net and unzip it
on your PC. Then load the file to the root directory of your correctly formatted USB storage device
and connect it to your receiver. Turn on the receiver and wait until the USB device is successfully
detected.
Press OK in the menu USB Update and confirm the displayed message, then wait until the software
updates and loading process begins. After the loading process has been started successfully (a
progress banner is displayed) you can disconnect the USB storage device (or wait until the update
is fully loaded)! Please disconnect the USB device after a successful update in order to restart the
receiver!
WARNING:
NOTE:
7.3.2 OTA Software Update
The OTA (Over the Air) function check automatically if software updates available on satellite. Please
ask your local dealer or visit our website www.thomsonstb.net for information.
If there is new software available via satellite, the receiver will show a message banner.
Follow all instructions that are displayed on screen. If an update is available choose Download with
pq and press OK to start the update process.
WARNING:

8.0 TROUBLESHOOTING

There may be various reasons for abnormal operation of the receiver. Please check the receiver
according to the procedures shown below. If the receiver does not work properly after checking it,
please contact your local service line or THOMSON dealer. Alternatively, you can send a support mail
via our website: www.thomsonstb.net. NEVER open or disassemble your receiver. This may cause a
dangerous situation and will void the warranty.
Symptom
The status LED on the
front panel does not
light up.
NEVER disconnect the receiver from the mains or switch the power OFF
during the update procedure. It can damage your receiver and warranty
will be void! In case of an USB software update please consider that the
receiver may delete all channels, data and user settings in certain cases.
The above mentioned USB functions require a correctly formatted USB
storage device to be connected to the receiver.
After the update the receiver restarts automatically! During the update
process NEVER disconnect the receiver from the mains, switch power
OFF or disconnect the receiver from the antenna cable! This can damage
your receiver and warranty will be void! In case of an OTA update please
consider that the receiver in certain cases may delete all channels, data
and user settings.
Cause
The power adapter
is not plugged in.
Remedy
Check that the power adapter is plugged into the
wall outlet.
21