Advice And Workarounds - Hand Held Products Dolphin 7600 Series User Manual

Advice and Workarounds

Issue
The Client will not start on the device with an
error message about missing files.
The wireless network interface (port) does not
appear on the Main Window
The Client is not attaching to the correct AP.
The Client is failing authentication even though
all my information was entered correctly.
My AP does not broadcast its SSID. Even
though I have manually configured an AP with
that name, the Client won't associate with it.
I am authenticated, but I don't get an IP
address through DHCP.
I cannot attach to my old network that does not
support 802.1x authentication, but is using
WEP encryption.
I made changes, but they do not appear to have
taken effect.
How do I enable peer-to-peer (ad-hoc) mode to
have two clients communicate without an AP?
Dolphin® 7600 Series User's Guide
Possible Causes and Solutions
Perform a hard reset.
• Ensure that the radio is activated;
page 7-1).
(see page 7-3).
• The license may not be valid.
• Restart the client: on the main window tap Client > Restart.
• Perform a hard reset.
• If problem continues to persist through all of the above, there may be
a hardware failure.
The default network profile instructs the client to attach to the first
available AP. Select a network, move it to the Configured Networks list,
and then move it above default in the list using the up arrow buttons.
For more information, see
1. Verify that the network profile for the AP corresponds to the
authentication profile you created for it:
2. Verify that you have configured the identity and password into the
correct fields on the User tab (page 7-9) in the authentication profile.
If you are using PEAP or TTLS, the username and password are
entered in the Tunneled authentication section.
• Make sure that the Network Name field contains the AP's SSID.
• Verify that Do Active Scan is selected on the Profile Info tab; see
active scan
the AP.
• On the main window, tap on the port, tap Configure on the popup
menu, and select the Protocol tab. Verify that Renew IP Address is
selected; see page 7-8.
• Make sure that radio is configured for DHCP and not assigned a static
IP address.
• On the
SSID is at the top of the Configured Networks list so that it's accessed
first.
• See
Always tap OK before exiting a window you have changed.
Then, on the main window, tap Client > Restart to restart the Client.
• On the Wireless Networks window, move a network to the Configured
Network list.
• On the Profile Info tab, give each side the same network name (SSID).
• Select Peer-to-Peer Group (ad hoc mode) and Do active scan.
• On the WEP management section, select Use key for data
encryption and enter an identical key for both clients.
• Verify that this network profile is the first (or only) one in the
Configured Network list and try to restart both clients at roughly the
same time.
Wireless Networks Tab
• Select the network profile in the Configured Networks list.
• Tap Properties. The Profile Info tab opens - see page 7-9.
• In the Authentication profiles drop-down list, select the profile
you want to review.
• Tap View. The User tab appears displaying the profile's
information.
on page 7-18. Otherwise, the Client will not attempt to find
Wireless Networks Tab
WEP Encryption Without 802.1X Authentication
Rev B
Activating the 802.11b/g Radio
on page 7-16.
(see page 7-7), verify that the desired
on page
(see
Do
7-16.
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