Troubleshooting Flowchart; Solution - H3C S5560-EI Series Troubleshooting Manual

Troubleshooting flowchart

Figure 14 Troubleshooting digital diagnosis failure on a transceiver module

Solution

To resolve the problem:
1. Verify that the transceiver module is an H3C transceiver module:
Execute the display transceiver interface command to view the vendor name of the transceiver
module.
If the vendor name field does not display H3C, replace the transceiver module with an H3C
transceiver module.
If the vendor name field displays H3C, execute the display hardware internal transceiver
register interface command in probe view. Provide the transceiver module information to H3C
Support to verify that the transceiver module is an H3C transceiver module. If it is not, replace
it with an H3C transceiver module.
2. Execute the display transceiver interface command to save the transceiver module information,
and contact H3C Support to verify that the transceiver module supports the digital diagnosis
function.
<Sysname> display transceiver interface ten-gigabitethernet 1/0/51
Ten-GigabitEthernet1/0/51 transceiver information:
Transceiver Type
Connector Type
Wavelength(nm)
Transfer Distance(m)
Digital Diagnostic Monitoring : YES
Vendor Name
3. If the problem persists, execute the display diagnostic-information command to save the
diagnostic information, and contact H3C Support.
<Sysname> display diagnostic-information
Save or display diagnostic information (Y=save, N=display)? [Y/N]:Y
: 10G_BASE_SR4_SFP
: MPO
: 850
: 100(OM3),150(OM4)
: H3C
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