Contacting Technical Support - H3C S5560-EI Series Troubleshooting Manual

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Save or display diagnostic information (Y=save, N=display)? [Y/N] :
3.
At the prompt, choose to save or display operating statistics:
# To save operating statistics, enter y at the prompt and then specify the destination file path.
Save or display diagnostic information (Y=save, N=display)? [Y/N] :y
Please input the file name(*.tar.gz)[flash:/diag.tar.gz] :flash:/diag.tar.gz
Diagnostic information is outputting to flash:/diag.tar.gz.
Please wait...
Save successfully.
<Sysname> dir flash:/
Directory of flash:
...
6 -rw-
524288 KB total (107944 KB free)
# To display operating statistics on the monitor terminal, enter n at the prompt. (The output from this
command varies by software version.)
Save or display diagnostic information (Y=save, N=display)? [Y/N] :N
===============================================
===============display clock===============
05:26:01 UTC Tue 01/01/2015
=================================================
===============display version===============
H3C Comware Software, Version 7.1.045, ESS 1107
Copyright (c) 2004-2014 Hangzhou H3C Tech. Co., Ltd. All rights reserved.
H3C S5560-54C-PWR-EI uptime is 0 weeks, 0 days, 5 hours, 26 minutes
Last reboot reason : Cold reboot
Boot image: flash:/s5560ei-cmw710-boot-e1107.bin
Boot image version: 7.1.045, ESS 1107
Compiled Dec 26 2014 15:34:13
System image: flash:/s5560ei-cmw710-system-e1107.bin
System image version: 7.1.045, ESS 1107
Compiled Dec 26 2014 15:34:13
......

Contacting technical support

If you cannot resolve a problem after using the troubleshooting procedures in this document, contact
H3C Support. When you contact an authorized H3C support representative, be prepared to provide the
following information:
Information described in
Product serial numbers.
This information will help the support engineer assist you as quickly as possible.
The following is the contact information for H3C Support:
Telephone number—400-810-0504.
898180 Jun 26 2013 09:23:51
"General
guidelines."
diag.tar.gz
4

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