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4.
If you determine that the configurations, the peer port, and the link are correct but the problem
persists, perform the following tasks:
a.
Use the display diagnostic-information command to collect the diagnostic information.
b.
Contact H3C Support.
<Sysname> display diagnostic-information
Save or display diagnostic information (Y=save, N=display)? [Y/N]:Y
Failure to send packets
Symptom
A port is up, but it cannot send packets.
Troubleshooting flowchart
Figure 17 Troubleshooting the failure to send packets
A port fails to send packets
View packet statistics of the
configurations affect packet
medium correct?
Contact the support
Solution
To resolve the problem:
1.
Examine the packet statistics of the port:
a.
(Optional.) Use the reset counter interface command to clear the packet statistics of the port.
This command resets the values of each statistical field to 0, so that you can view the statistics
changes more clearly.
If the port is a fiber port, replace the transceiver module plugged into the port.
port
Port
sending?
Yes
Port and link
Yes
No
Modify port
configurations
No
Use correct port and
link medium
36
Yes
Resolved?
No
Yes
Resolved?
No
End
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Table of Contents
Troubleshooting
