Gorenje HW 2500L Instructions For Use And Installation page 12

TROUBLESHOOTING REMOTE
CONTROL
Key words
Please check the mobile phone storage
space.
Unable to
Please check the mobile phone system
1 install the
version.
APP
Please close the background operating
program and restart the mobile phone.
Please double check the mobile phone is
correctly link to the Wi-Fi.
Please double check the WI-FI signal is
effective.
Unable to Please double check the connecting WI-FI in
connect at the setting interface is the same WI-FI the
2
the first mobile phone is connecting. And make sure
time the WI-FI password is correct.
Please check the WI-FI SSID and password
did not use the special character.
Please check the WI-FI indicator on the
heater is quick flickering or not.
Please double check the mobile phone and
the heater are connecting is the same WI-FI.
Please check the Heater WI-FI indicator is
Other
long bright.
phones
3
unable to
connect
Please check the app's network permission is
shut off or not.
Please check the APP is the latest version or
not.
Please check the WI-FI signal is effective or
not.
Please check the WI-FI is operating smoothly
After
or not.
connecting,
Please check the heater is plugged on or not.
the mobile
4
is unable to
Please check the heater place, make sure the
control the
WI-FI signal there is effective.
product
Please check the WI-FI indicator on the
heater is long bright or not.
Please check the WI-FI signal is effective or
not.
display not Please check the app's network permission is
5
correct shut off or not.
Please log out the APP and close the
unnecessary background operating programs.
Checking
12
Solution
If the storage space is not enough, please
delete some useless software or document.
Please re-connect to the Wi-Fi.
Please put the product and mobile phone in
the place with stronger WI-FI signal.
Please re-type the WI-FI password.
Please change the special character to
English or normal keyboard character.
Please re-long press the WI-FI button till it's
quick flickering.
Please close the mobile phone data
network.
Please re-connect the mobile phone WI-FI,
which should be the same WI-FI as the
heater is connecting.
If the WI-FI indicator is slow-flickering or
quick flickering, please re-connect it.
Please make sure one mobile phone is able
to connect, then use another mobile phone
to open the APP, you should see the device
with a little hand icon at side. And the
default password is 123456.
Please check the safety manager software,
whether the WI-FI APP's network
permission is shut off or not, And please
close the other background operating
program.
Please re-install the APP, and close the
other background operating programs.
Please move the product and mobile phone
to the place with stronger WI-FI signal.
Please re-start the WI-FI router, and try to
contact your network manager to reset it.
Please plug on and check.
Please move the heater to somewhere with
effective WI-FI signal.
Please re-connect the mobile phone to the
heater.
Please put the product and mobile phone in
the place with stronger WI-FI signal.
Open the network permission.
re-open the APP.