Endorser (Continued) - burroughs smartsource series Installation And Operation Manual

Solving Problems

Endorser (continued)

Symptom
Excessive ink spots or
horizontal lines of ink on the
back of processed
documents.
Ink spots or streaks on front
of processed document.
"Cartridge Missing" message
displayed on PC.
5-14
Possible Cause
Ink accumulation around cartridge
housing window.
(All units except Professional units
with automatic feeder flag.) Ink
accumulation around window in
rear image camera removable wall
due to excess ink on ink pad.
(Professional units with automatic
feeder flag.) Ink accumulation
around window in rear image
camera removable wall due to a
fully saturated built-in ink pad in the
wall.
Inkjet cartridge not properly
installed in the cartridge housing.
Stray ink contaminated the inkjet
cartridge contacts or the contacts
in the cartridge housing.
If the cartridge is properly installed
in the cartridge housing, and the
contacts on the cartridge and in the
cartridge housing have been
cleaned, the cartridge is defective.
Solution
Clean the area around the cartridge
housing window. See Section 3 for
cleaning procedures.
(All units except Professional units
with automatic feeder flag.) Clean
both the fixed and removable rear
image camera walls. See Section 3
for cleaning procedures.
Replace the ink pad. See Section 4
for information on ordering the ink
pad.
(Professional units with automatic
feeder flag.) Clean both the fixed
and removable rear image camera
walls. See Section 3 for cleaning
procedures.
(Professional units with automatic
feeder flag.) Replace the rear
removable wall. See Section 4 for
information on ordering the rear
image camera removable wall with
built-in ink pad.
Turn the unit off. Remove and
reinsert the cartridge into the
housing. All units except
Professional units with automatic
feeder flag -- ensure that the edge of
the cartridge aligns with the
registration sticker on the housing.
Clean the contacts inside the
cartridge housing and on the inkjet
cartridge. See Section 3 for
cleaning procedures.
Replace the inkjet cartridge. See
Section 4 for information on ordering
a new cartridge.
4326 9562-007