All Problems; Power Supply; Communications/Connections - burroughs smartsource series Installation And Operation Manual

All Problems

Power Supply

Symptom
Unit does not power up.
No green light on top of unit
after pressing On/Off switch.

Communications/Connections

Symptom
Unit does not connect to
host PC or a network
(Professional, Value, and
Expert –UPK units).
4326 9562-007
Possible Cause
AC power cord not plugged into an
AC power outlet.
Note: Green indicator on power
supply not illuminated.
Bad AC power outlet.
Note: Green indicator on power
supply not illuminated.
Power supply cable not fully
plugged into back of unit.
Defective power supply.
Possible Cause
Incorrect cable type or defective
cable.
Excessive USB cable length.
Host PC has lost, or could not
establish, a USB connection with
the SmartSource unit.
Software driver missing, corrupt, or
not loaded.
Solving Problems
Solution
Plug AC power cord into a known
working AC power outlet.
Verify that the AC power outlet is
OK; try a different circuit.
Push power supply cable fully into
back of unit.
Replace power supply.
Solution
Ensure USB 2.0 cable in use and
less than 5 meters (~16 ft). Unit
shipped with USB 2.0 cable
2 meters (~6 ft) in length.
USB 2.0 cable should not exceed 5
meters (~16 ft) in length.
Turn off the SmartSource unit and
leave the PC powered on. Wait 5
seconds and then turn the
SmartSource unit back on. Listen
for a "chime" on the host PC,
indicating that the host PC has
established a new USB connection
with the SmartSource.
Monitor software driver using Device
Manager. Uninstall and/or reinstall
driver as needed.
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