FLIR TCX series Instruction Manual
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FLIR TCX series Instruction Manual

FLIR TCX series Instruction Manual

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FLIR TCX Thermal Cameras

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Summary of Contents for FLIR TCX series

  • Page 1 Instruction Manual FLIR TCX Thermal Cameras...
  • Page 3 Instruction Manual FLIR TCX Thermal Cameras #LX400062; r.30885/35920; en-US...

  • Page 5: Table Of Contents

    Table of contents Overview ..................1 Thermal Imaging Overview ..............2 Tri-Mode IP/MPX/Analog Overview............3 Connecting the Camera ............. 3 Web Configuration Setup ..............5 Supported Browsers..............5 Internet Explorer Setup .............. 5 Safari Setup................5 Firefox Setup ................6 Google Chrome Setup ............... 6 Live View ..................8 PTZ Control Panel (PTZ Cameras Only).........
  • Page 6 Installing FLIR Cloud™ Client ............ 67 Adding a Camera over the Local Network (LAN) ......68 Adding a Camera over the Internet using a DDNS Address ....69 Using FLIR Cloud™ Client for PC or Mac ..........72 10.1 Home Page ................72 10.2...
  • Page 7 Table of contents 10.9 E-map .................. 83 10.10 Devices ................85 10.11 Device Config ................ 85 10.12 Alarm CFG ................86 10.13 Tour & Task................88 10.14 Account ................89 10.14.1 Managing User Accounts ..........89 10.14.2 Managing Roles............91 10.15 General ................

  • Page 9: Overview

    Overview This manual covers the following topics related to your FLIR TCX Series thermal camera: • Web browser configuration interface: See 4 Web Configuration Setup, page 5. • Firmware upgrade tool: See 13 Firmware Upgrade Tool, page 137. • Central Management Software for PC / Mac: See 9 Connecting to Cameras with FLIR Cloud™...

  • Page 10: Thermal Imaging Overview

    Camera Settings menu or the MPX on-screen display (OSD). FLIR Systems, Inc. offers a comprehensive selection of training courses to help you to get the best performance and value from your TCX Series cameras. You can find out more at www.flir.com/training.

  • Page 11: Tri-Mode Ip/Mpx/Analog Overview

    Tri-Mode IP/MPX/Analog Overview The cameras offer three video output modes: standard analog, high definition (MPX), and IP. • IP / PoE: Provides high definition video output through Ethernet. If you are not using PoE, make sure to connect the camera to a power source. •...
  • Page 12 Tri-Mode IP/MPX/Analog Overview PTZ Alarm The camera can activate an external alarm with an output signal when provided with an external voltage from an alarm receiving device. The camera can accommodate a DC powered device (maximum 2 A @ 30 Vdc) or an AC powered device (maximum 0.5 A @ 125 Vac).

  • Page 13: Web Configuration Setup

    Port. • For example: http://192.168.0.100:80 • The IP address can be found using the FLIR Cloud CMS. See 9.3 Adding a Cam- era over the Local Network (LAN), page 68 for details. 2. A notification bar appears asking if you would like to install ActiveX® plugins. Click Install or Allow to install the plugins.

  • Page 14: Firefox Setup

    Port. • For example: http://192.168.0.100:80 • The IP address can be found using the FLIR Cloud CMS. See 9.3 Adding a Cam- era over the Local Network (LAN), page 68 for details. 2. A notification appears asking if you want to use the MMX plug-in. Click Allow... to use the plug-in.
  • Page 15 Web Configuration Setup 2. Click Please click here to download and install the plug-in. 3. The plug-in downloads automatically. When finished, double-click the plug-in in the downloads bar at the bottom of the browser window. 4. Enter the camera user name (default: admin) and password (default: admin) and click Login.

  • Page 16: Live View

    Live View Upon login, the web interface opens to the Live View. NOTE Some functions are not available on all IP camera models, based on the features available. 1. Stream/Protocol Select: Allows you to select the video stream and protocol used in Live View.

  • Page 17: Ptz Control Panel (Ptz Cameras Only)

    Live View 4. Live View Functions ( • Pen: Click the pen icon to activate the pen. Then, click-and-drag to draw lines overtop the video display. Click the arrow next to the pen icon to select the pen color • Alarm Output: Click to activate an alarm output device connected to the camera (cameras with alarm I/O only).

  • Page 18: Ptz Controls

    Live View 5.1.1 PTZ Controls 1. Click the arrows to move the camera. 2. Click the middle button to engage EZoom and then click and drag on the video to set the camera EZoom and position. 3. Adjust the camera speed. NOTE The EZoom is an internal camera setting that will effect all video streams.

  • Page 19: Pattern

    Live View 1. Select Preset from the dropdown menu under PTZ Function. 2. Enter the number of the preset you would like to move the camera to. 3. Click Goto to move the camera to the preset location. 5.1.4 Pattern You can use the pattern function to record a series of camera movements to recall later.

  • Page 20: Pan

    Live View 5. Click Goto to go to the specified position. 5.1.6 Pan You can use pan to have the camera move horizontally between two positions. To start a pan: 1. Select Pan from the dropdown menu under PTZ Function. 2.

  • Page 21: Setup

    (Video), and the audio settings for a camera with a microphone (Audio). NOTE For the TCX Series Mini Bullet cameras, the only camera settings available are the region of interest (ROI), Mirror, and Flip settings. See 6.1.2 Region of Interest (ROI), page 19 for more information. 6.1.1 Settings The Settings menu allows you to configure the image sensor’s Automatic Gain Control...
  • Page 22 Setup To configure the thermal image profile: 1. Click Low Contrast, High Contrast, or Default. Low Contrast High Contrast Default 2. If needed, you can make fine-tune adjustments using the Sharpness (DDE), Gamma (ACE), and Smart Scene Optimization (SSO) settings. Click Custom to save up to five custom Scene Preset settings.
  • Page 23 Individual settings may be optimized for each particular environment, but changing conditions affecting the scene content will also affect the image quality. For more informa- tion, technical details, or background theory regarding these settings, visit www.flir.com/. To configure thermal image settings: 1.
  • Page 24 Setup 6. Under Colorization, select one of the available colorization palettes. The thermal camera image usually contains 256 “shades of gray” representing different tempera- tures present in a scene. The colorization palettes provide the ability to add color to the camera image through the use of Look Up Tables (LUT) that map the 256 temper- ature groupings to colors.
  • Page 25 Setup • Select the IceFire palette to use the same palette as the White Hot palette except coldest temperatures are blue and the hottest temperatures are red. 7. Under Mirror, select ON to flip the camera image left and right. #LX400062;...
  • Page 26 Setup 8. Under Flip, select one of the options to flip the image. This setting is useful if the camera’s lens module was rotated during installation to provide a better view down a long corridor or hallway. Mini-Bullet Settings Menu: NOTE The Mirror and Flip settings are only available on fixed bullet cameras.

  • Page 27: Region Of Interest (Roi)

    Setup AGC Filter (0 to 255) The AGC filter is used to adjust how quickly the AGC algorithm reacts to a change in a scene. If the AGC filter is set to a low value, when a hot object enters the field of view, the AGC will adjust more slowly, resulting in a gradual transition.

  • Page 28: Setting Roi To Match Motion Detection Areas

    Setup 3. Click and drag the box to adjust the location of the ROI region. 6.1.3 Setting ROI to Match Motion Detection Areas After configuring motion detection areas, you can set up the ROI to include all motion de- tection areas. To set ROI to match motion detection areas: 1.

  • Page 29: Video

    Setup 2. Click Camera>Settings to display the camera settings menu. 3. Under ROI Type, select Custom. ROI will automatically be set to include all motion areas. Multiple motion detection areas will result in a single ROI. 6.1.4 Video The Video tab allows you to configure the encoding settings for the camera. Video set- tings are divided into Main Stream and Sub Stream.

  • Page 30: Snapshot

    Setup 2. For the Main Stream and Sub Stream, configure the following: • Code Stream Type: For the Main Stream, select Continuous to configure set- tings when motion is not detected, Motion to configure settings when motion is detected, or Alarm to configure settings when an alarm is detected. •...

  • Page 31: Overlay

    Setup 2. Click Save to save changes. 6.1.6 Overlay The Overlay tab allows you to configure the text and information that appears overtop of the camera image, such as time and date display. Click Enable or Disable for each of the sub tabs described below on the Overlay tab.

  • Page 32: Privacy Masking

    Setup 3. Under Text Overlay or OSD info (PTZ), click Enable to display the Input Text and enter a custom message. PTZ Camera Only: Click Enable for Preset to briefly show on screen the Preset name or number when activated. Click Enable for Coordinates to show the pan (P) and tilt (T) angles of the camera on screen.

  • Page 33: Ptz Speed

    Setup CAUTION Privacy masks block out parts of the camera image entirely and appear as black boxes in recordings. To configure video overlay: 1. Under Privacy Masking, you can create up to four privacy masks. • Click the corners of a privacy area to adjust the size of the privacy area. •...

  • Page 34: Power Up

    Setup To configure idle motion: 1. Under PTZ > Function, click Idle Motion. 2. Check Enable to enable the idle motion feature. 3. Select an idle motion for the camera. You can choose from Preset, Tour, Scan, or Pattern. NOTE You must setup at least one of the corresponding functions to set it as the idle motion.

  • Page 35: Ptz Restart

    Setup To configure the power up function: 1. Under PTZ > Function, click PowerUp. 2. Check Enable to enable the power up feature. 3. Select a power up function for the camera. You can choose from Preset, Tour, Scan, Pattern, or select Auto to perform the default PTZ diagnostic check on startup. NOTE For all options except Auto, you must setup at least one of the corresponding functions to set it as the power up function.

  • Page 36: Path

    Setup To reset PTZ defaults: 1. Under PTZ > Function, click Default. 2. Click the Default button. You will be prompted to confirm the reset. CAUTION Resetting to defaults will eras any custom PTZ functions you have created — this step cannot be undone.

  • Page 37: Audio

    Setup 6.1.14 Audio The Audio tab allows you to enable / disable camera audio as well as choose the audio encoding type. The settings in this menu will affect both one-directional and bidirectional audio for the camera. NOTE This setting is only available on cameras with a microphone. Check the technical specifications for your camera.

  • Page 38: Connection

    Setup To configure IP address settings: 1. Under Host Name, enter the Host Name for the camera up to 32 characters. 2. Under IP Version, select IPV4 or IPV6. 3. Under Mode, select Static or DHCP. If you select Static, configure the IP Address, Subnet, Mask, Default Gateway, Preferred DNS Server, and Alternate DNS Server.

  • Page 39: Onvif

    If you change the HTTP Port to anything other than 80, you must enter colon (:) and the HTTP port in your web browser to access the camera (e.g. http://tomsmith.myddns-flir.com:85). • RTSP Port: Enter the RTSP Port (default: 554). The RTSP Port is used for special applications.

  • Page 40: Ddns

    4. Click Save to save your changes. 6.2.5 DDNS The DDNS menu allows you to set up the camera with a free FLIR DDNS account for re- mote connectivity. You can register for a FLIR DDNS account at ddns.myddns-flir.com. To configure DDNS: 1.

  • Page 41: Smtp (Email)

    Setup NOTE If you enable the IP filter the camera will block any device that is not listed. Make sure the correct devi- ces are added to the list, or you may not be able to access the camera. To filter connections based on IP or MAC addresses: 1.

  • Page 42: Upnp

    Setup To configure SMTP Settings: 1. Configure the following: • SMTP Server: Enter the SMTP server address. • Port: Enter the Port used by the server. • Anonymity: Check if the server allows anonymous logins or uncheck to enter cre- dentials to access the server.

  • Page 43: Qos (Service Only)

    Setup To enable multicast: 1. Under Main Stream or Sub Stream, click Enable. The main stream and sub stream are enabled by default. 2. Under Multicast Address, enter the desired multicast IP address. NOTE If there are multiple cameras using multicast on the same network, each camera must have a differ- ent multicast IP address.

  • Page 44: Tour

    Setup 4. Double-click on the Preset Title to enter a descriptive title which will be displayed on the Live Page. 5. Set the Preset Image and Preset Video Motion Detection settings. These settings can be unique to each Preset#. 6. Click Save. You can now call the preset location from the Live View tab using the PTZ control panel.

  • Page 45: Scan

    Setup To delete a tour: • Click next to the tour you want to delete to remove it from the list. 6.3.3 Scan An auto scan automatically cycles between a set left and right limit. To add a scan cycle: 1.

  • Page 46: Pan

    Setup 3. Click Set. 4. Press Start Record to start recording a pattern. Move the camera in the desired pat- tern using the PTZ controls. When finished, press Stop Record 5. Press Set again to save the pattern. 6. Press the Start button to test the pattern, then Stop to stop the test. 6.3.5 Pan Set the camera to pan continuously at a set speed.
  • Page 47 Setup 2. To configure a schedule when motion detection will be activated, click Setup next to Working Period. • Select the day you would like to configure by clicking the Setup buttons. You can apply the same schedule to multiple days using the checkboxes. •...

  • Page 48: Relay Activation (Cameras With Alarm I/O Only)

    Setup 4. To configure the motion grid, click Setup next to Area. • Click squares on the grid to create motion detection areas. Click on the different colors to set 4 different areas. • To move an area, click inside and drag. •...

  • Page 49: System Alerts

    Setup To configure alarm device settings: 1. Configure the following: • Under Relay-In, select the alarm device you would like to configure. • Check Enable to enable the selected alarm input device. • Click Setup next to Working Period to set a schedule for alarm device activation. •...
  • Page 50 Setup To configure No SD Card errors: 1. Under Event Type, select No SD Card. 2. Check Enable to enable No SD Card errors. 3. Check Relay-out to trigger an alarm out device when No SD Card errors occur. Under Alarm Delay, enter the number of seconds before the alarm out device will be activated.
  • Page 51 Setup 4. Check Relay-out to trigger an alarm out device when Capacity Warnings occur. Under Alarm Delay, enter the number of seconds before the alarm out device will be activated. NOTE Relay-out is only available if your camera supports alarm output. Check the technical specifications for your camera.
  • Page 52 Setup To configure Disconnection Errors: 1. Check Enable to enable Disconnection errors. 2. Check Record to record to the microSD / SD card when Disconnection errors occur. NOTE The camera must support microSD / SD card recording to use this function. Check the technical specifications for your camera.

  • Page 53: Network

    Setup 3. Check Record to record to the microSD / SD card when IP Conflict errors occur. NOTE The camera must support microSD / SD card recording to use this function. Check the technical specifications for your camera. 4. Under Post Record, enter the number of seconds the camera will record after an IP Conflict 5.

  • Page 54: Storage

    Setup To enable Illegal Access errors: 1. Check Enable to enable the Illegal Access warning. 2. Under Login Error, enter the number of times that wrong username / password can be entered before the warning is triggered. 3. Check Relay-out to trigger an alarm out device when IP Conflict errors occur. Under Alarm Delay, enter the number of seconds before the alarm out device will be activated.

  • Page 55: Snapshot Schedule

    Setup 3.3. Enable recording types 4. Click Save. 6.5.2 Snapshot Schedule The Snapshot schedule determines the schedule for snapshot recording. To configure the snapshot schedule: 1. Click Setup next to the day you would like to configure. 2. Use the checkboxes if you want to copy the schedule to other days. 3.

  • Page 56: Holiday Schedule

    Setup 6.5.3 Holiday Schedule The Holiday Schedule allows you to set certain days of the year as holidays. To configure the holiday schedule: 1. Check Record or Snapshot to enable holidays for that recording type. 2. Use the calendar to select which days are holidays. 3.

  • Page 57: Local

    Setup 6.5.5 Local NOTE Local storage is only available when the camera has an installed microSD card. The Local tab allows you to format or configure the microSD card installed in the camera. • Click Read Only to set the microSD card on read only mode. This disables microSD recording.

  • Page 58: Smb

    Setup To set up NFS settings: 1. Check Enable to enable recording to NFS. 2. Configure the following: • Server Address: Enter the IP address or DNS address of the NFS. • Remote directory: Enter the recording directory on the NFS (e.g. share). NOTE The recording directory must be located one level below the root directory.

  • Page 59: System

    Setup To configure recording parameters: 1. Under Pack Duration, enter the duration in minutes that the camera will use to pack video. 2. Under Pre-event Record, enter the duration in seconds that the camera will pre-re- cord before motion events. 3.

  • Page 60: Account

    Setup To configure date & time settings: 1. Configure the following: • Date Format: Select the date format. • Time Format: Select the time format (12 hour or 24 hour). • Time Zone: Select your time zone. • Current Time: Enter the current time or click Sync PC to sync your IP camera to your PC’s clock.
  • Page 61 Setup To create a user account: 1. Click Add User. 2. Configure the following: 2.1. User Name: Enter a user name for the user. The user name can be up to 15 characters including letters, numbers, and underscores. 2.2. Password: Enter a password for the user account. Re-enter the password under Confirm Password.

  • Page 62: Default

    Setup 2. Click Add Group. 3. Configure the following: 3.1. Group: Enter a name for the group. 3.2. Remark: (Optional) Enter a description for the group. 3.3. Authority List: Use the checkboxes to assign the default permissions for user accounts added to this group. 4.

  • Page 63: Import / Export

    Setup 6.6.5 Import / Export The Import/Export menu allows you to export your camera’s configuration or import a saved configuration. To export the camera’s configuration: 1. Click Export. 2. Select a location on your computer and then click Save. To import the camera’s configuration: 1.

  • Page 64: Upgrade

    Setup 2. Select the day and time for the camera to reboot. 3. Click Save. To configure auto delete: 1. Check Auto Delete Old Files. 2. Enter the number of days the camera will retain video files. 3. Click Save. 6.6.7 Upgrade The Upgrade menu allows you to upgrade the camera firmware.

  • Page 65: Log

    Setup 6.7.2 Log The Log menu allows you to view system logs for the camera. To view system logs: 1. Under Start Time and End Time, enter the start time and end time for your search. 2. Under Type, select the type of log you would like to search for: All, Setting, Data, Event, Record, Account, and Clear Log.

  • Page 66: Playback (Cameras With Microsd Only)

    Playback (Cameras with microSD only) Playback mode allows you to playback video from the camera’s SD / microSD card. NOTE Playback is only available if your camera supports on-board recording using an SD / microSD card. To playback video from the microSD card: 1.

  • Page 67: Playback Controls

    Playback (Cameras with microSD only) 7.1 Playback Controls 1. Play 2. Stop 3. Next frame 4. Slow 5. Fast 6. Mute 7. Volume 8. Show / hide recording type in time bar 9. Select playback time 10. Zoom into time bar 7.2 Backing up Video Files You can download video files to your computer hard drive.
  • Page 68 Playback (Cameras with microSD only) 3. Click next to the video file you would like to download to your computer’s hard drive. #LX400062; r.30885/35920; en-US...

  • Page 69: Connecting A Camera In Mpx Mode

    Connecting a Camera in MPX Mode When your TCX Series thermal camera is in MPX mode, you can connect it to a FLIR MPX DVR. To set your camera to MPX mode, insert the MPX terminator before powering on the camera. See the diagram below for details.
  • Page 70 Connecting a Camera in MPX Mode 2. Right-click and click Pan/Tilt/Zoom. Enter the system user name and password if prompted. The PTZ menu opens. NOTE The following message will appear when attempting to access the PTZ menu if the communication parameters have not been correctly set for your camera.

  • Page 71: Osd Menu Tree

    Connecting a Camera in MPX Mode 8.1.2 OSD Menu Tree The following table shows settings available in the OSD menu. For more information on these setting, see 6.1.1 Settings, page 13. 8.1.2.1 TCX PTZ Camera MPX OSD OSD Top Menu Menu Item Default Values...
  • Page 72 Connecting a Camera in MPX Mode PRESET MODE Default • Default • Low Contrast • High Contrast • Custom (1–5) 0–255 AGC MAX GAIN 0–255 AGC FILTER 0–255 AGC PLATEAU RESTORE SETTINGS (Enter) Factory Defaults BACK (Enter) Return to previous OSD Menu. FUNCTION SETTINGS PRESET PRESET NO...
  • Page 73 Connecting a Camera in MPX Mode POWER UP POWER UP NONE, AUTO, SCAN, PRESET, PATTERN, TOUR BACK EXIT IDLE MOTION IDLE FUNCTION ON/OFF IDLE TIME 1–255 MIN IDLE ACTION NONE, PRESET, PATTERN, TOUR, SCAN PARAMETER (NO) BACK EXIT RETURN (ENTER) Return to the OSD Top Menu.
  • Page 74 Connecting a Camera in MPX Mode Full Screen • Full Screen • Ground • Horizon • • Center 25% • Center 50% • Center 75% • Custom SMART SCENE (SSO) 0 – 100 (increments of 5) COLORIZATION White Hot • White Hot •...

  • Page 75: Connecting To Cameras With Flir Cloud™ Cms

    FLIR Cloud™ Client is a central management software that allows you to view and man- age multiple FLIR security systems on a PC or Mac. It includes support for FLIR Cloud™ Services, allowing a simple, secure connection to compatible systems over the Internet with no network configuration required.

  • Page 76: Adding A Camera Over The Local Network (Lan)

    Prerequisites: • Connect the network camera to a router or switch on the network. • Install FLIR Cloud™ Client on a computer in the same network as the network camera. To add a camera over the LAN: 1. Click and then click 2.

  • Page 77: Adding A Camera Over The Internet Using A Ddns Address

    Result 9.4 Adding a Camera over the Internet using a DDNS Address It is recommended to sign up for a free FLIR DDNS address to connect to compatible cameras over the Internet. Prerequisites: • Create a DDNS account at http://ddns.myddns-flir.com.
  • Page 78 IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com. NOTE For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir. 3.4. Client Port: Enter the camera’s Client Port.
  • Page 79 Connecting to Cameras with FLIR Cloud™ CMS 6. Click-and-drag Default Group to the display window to open your camera in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer. Result #LX400062; r.30885/35920; en-US...

  • Page 80: Using Flir Cloud™ Client For Pc Or Mac

    Using FLIR Cloud™ Client for PC or Mac FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac. 10.1 Home Page The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.

  • Page 81: Live View Controls

    Using FLIR Cloud™ Client for PC or Mac 10.2.1 Live View Controls 1. Live display: Double-click to expand the area. Right-click to access additional op- tions. Hold the mouse over the display area to access the camera toolbar. Camera toolbar: 1.1.

  • Page 82: Opening Live View In Multiple Monitors

    Using FLIR Cloud™ Client for PC or Mac Start/stop tour: Click to start the tour. During the tour the client will cycle through all saved views every few seconds. Click again to stop the tour. 6. PTZ Controls: Controls for PTZ cameras (not included). See 10.3 Controlling PTZ Cameras, page 75 for details.

  • Page 83: Controlling Ptz Cameras

    Using FLIR Cloud™ Client for PC or Mac 2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors. Result 10.3 Controlling PTZ Cameras If you have PTZ cameras (not included), you can control them using the client.

  • Page 84: Ptz Presets

    Using FLIR Cloud™ Client for PC or Mac 1. Open menu: Click to open camera OSD menu controls. This feature may not be sup- ported for all camera models. 2. Move camera: Click the arrows to move the camera. Click to open dynamic zoom mode.

  • Page 85: Ptz Pattern

    Using FLIR Cloud™ Client for PC or Mac 2. Click 3. Under Cruise ID, select the number of the tour you would like to configure. 4. (Optional) Under Cruise Name, enter a name for the tour. 5. Use the chart to select which presets you would like to include in the tour and the or- der of presets.

  • Page 86: Ptz Scan

    Using FLIR Cloud™ Client for PC or Mac 4. Click to start recording the pattern. 5. Move the camera to the desired end position. Then, click to stop recording the pattern. To run a pattern: 1. Select the pattern number and click 10.3.4 PTZ Scan...
  • Page 87 Using FLIR Cloud™ Client for PC or Mac To playback video: 1. Check the channels you would like to play back from in the Device List. 2. Under Type, check the file types you would like to search for. • All: All recordings.

  • Page 88: Playback Controls

    Using FLIR Cloud™ Client for PC or Mac 10.5 Playback Controls 1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar. • Snapshot: Click to save a snapshot. •...

  • Page 89: Downloading Video To Your Computer Hard Drive

    It is recommended to download video of important events as soon as possible to ensure they are not overwritten by new recordings. NOTE PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive. To download video files: 1.

  • Page 90: Log

    Using FLIR Cloud™ Client for PC or Mac To access Alarms: • Click and then click Alarm menu overview: 1. Number of alarms: Shows the number of open alarms. 2. Alarm list: Shows the list of alarms and information on when they occurred and which systems and channels triggered them.

  • Page 91: E-Map

    Using FLIR Cloud™ Client for PC or Mac 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for. 3. Click Search.
  • Page 92 Using FLIR Cloud™ Client for PC or Mac 3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.

  • Page 93: Devices

    Using FLIR Cloud™ Client for PC or Mac 2. Double-click cameras on the map to open live video. 10.10 Devices The Devices menu is where you can manage systems connected to the client software. To access the Devices menu: • Click...

  • Page 94: Alarm Cfg

    Using FLIR Cloud™ Client for PC or Mac To access the Device Config menu: • Click and then click • Click on a system in the device list to see the settings available for that system and then configure settings as needed.
  • Page 95 Using FLIR Cloud™ Client for PC or Mac 3. In the Alarm sources menu, you set up the parameters that trigger the alarm. • Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion.

  • Page 96: Tour & Task

    Using FLIR Cloud™ Client for PC or Mac 5. Click Next. 6. In the Period window, configure times the alarm will be activated. 7. Click Confirm to save the alarm. To manage alarms: 1. Export: Export current list of alarms as an xml file.

  • Page 97: Account

    Using FLIR Cloud™ Client for PC or Mac 2. Click + to create a new view. 3. Under Name, enter a name for your view. 4. Under Stay Time, enter the number of seconds the view will be shown before the cli- ent switches to the next view.
  • Page 98 Using FLIR Cloud™ Client for PC or Mac To create a user account: 1. Click Add. 2. Configure the following settings for the user account: • User Name: Enter a user name for the account. • Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed.

  • Page 99: Managing Roles

    Using FLIR Cloud™ Client for PC or Mac 10.14.2 Managing Roles Roles make it easier to manage user accounts by determining the permissions an indi- vidual user account can have. By default, a new user account is given all the permissions of the role they are assigned to.

  • Page 100: Basic

    Using FLIR Cloud™ Client for PC or Mac 10.15.1 Basic The Basic menu contains general settings for the client software. The Basic menu contains the following settings: • Log Saved Time: Select the number of days you would like the client to save log entries.

  • Page 101: Alarm Prompt

    Using FLIR Cloud™ Client for PC or Mac The File menu contains the following options: • Snapshot Path: Click Browse to select the default folder to save snapshots. • Record Path: Click Browse to select the default folder to save video recordings.
  • Page 102 Using FLIR Cloud™ Client for PC or Mac the client software, visit www.flirsecurity.com/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab. #LX400062; r.30885/35920; en-US...

  • Page 103: Smartphone And Tablet Apps

    Smartphone and Tablet Apps FLIR Cloud™ is a free mobile app that is compatible with iPhone, iPad, and android devices. Platform Supported Versions App Name Get App From and Devices iPhone/iPad FLIR Cloud™ Apple App Store Android Android FLIR Cloud™...

  • Page 104: Connecting To Your Network Camera On An Iphone

    Smartphone and Tablet Apps 11.1.2 Connecting to Your Network Camera on an iPhone 1. Download FLIR Cloud™ for free from the App Store. 2. Tap on the FLIR Cloud™ icon ( ) to start the app. NOTE The first time it opens, the app will ask for permission to send push notifications and to access Pho- tos.

  • Page 105: Live View Interface

    Smartphone and Tablet Apps 11.1.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. Live View Overview 1. Menu: Tap to bring up the menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to se- lect a different page of channels.

  • Page 106: Controlling Ptz Cameras

    Smartphone and Tablet Apps 6.1. Quick Playback: Tap to start/stop quick playback. 6.2. PTZ Controls: Open/close PTZ controls. PTZ camera required. 6.3. Video Quality: Open/close streaming quality panel. 6.4. Alarms: Tap to activate an alarm output device connected to the camera (cameras with alarm I/O only).

  • Page 107: Viewing Snapshots And Videos With Local Files

    Smartphone and Tablet Apps PTZ Controls 1. Live Display: Swipe to move the camera. Pinch to zoom in/out. 2. Iris: Tap to show iris controls. 3. Focus: Tap to show focus controls. 4. Zoom: Tap to show zoom controls. 5. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the check mark to go to the preset.

  • Page 108: Using Playback Mode On Iphone

    Smartphone and Tablet Apps To access Local Files: • Tap to access the menu, and then tap Local Files. Local Files Overview 1. Menu: Return to menu. 2. Files: Tap to open files. 3. File Type: Tap the options to select video files or snapshots. 4.
  • Page 109 Smartphone and Tablet Apps To use Playback Mode: 1. Tap to access the menu, and then tap Playback. 2. Tap + and select a channel to playback. 3. Select the date, then the start and end times to playback. #LX400062; r.30885/35920; en-US...
  • Page 110 Smartphone and Tablet Apps 4. Use the on-screen controls to control playback. Playback Controls 4.1. Display Area: Double-tap to open in full-screen. 4.2. Play/pause. 4.3. Time Bar: Tap inside the bar to fast forward or rewind. 4.4. Previous: Select previous video file. 4.5.

  • Page 111: Enabling Push Notifications

    Smartphone and Tablet Apps 11.1.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that de- tected motion.

  • Page 112: Using The Event List

    Smartphone and Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push noti- fications from. 4. Tap to save changes. You will now receive a notification when one of the se- lected cameras detect motion. 11.1.8 Using the Event List The Event List menu shows a list of events that were sent to your device via push notifications.
  • Page 113 Smartphone and Tablet Apps To use Favorites: 1. Tap to access the menu, and then tap Favorites. 2. Tap a group to configure an existing group. NOTE to create a new group and then enter a name for the new group. NOTE To rename an existing group, press and hold the group.

  • Page 114: Using The E-Map

    Smartphone and Tablet Apps 2. Tap , and then tap to open the group. 11.1.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.
  • Page 115 Smartphone and Tablet Apps 4. Tap and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5. Tap . Choose a name for your E-Map and then tap OK. To open cameras from an E-Map: 1.

  • Page 116: Device Manager

    . Tap OK to confirm. 11.2 iPad FLIR Cloud™ is an iPad app that allows you to remotely view your system. 11.2.1 Prerequisites • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded on your router to your camera’s IP address.

  • Page 117: Live View Interface

    6.7. Channels: Enter 1. 7. Tap Start Live View. 8. The app opens in Live View and streams video from all connected cameras. 11.2.3 Live View Interface You can use FLIR Cloud™ in landscape or portrait mode. #LX400062; r.30885/35920; en-US...
  • Page 118 Smartphone and Tablet Apps Live View Overview 1. Display area: Double-tap to open camera in full screen. 2. Favorites: Slide to select favorites. 3. Audio: Tap to mute / un-mute audio coming from the camera (audio-enabled cam- eras only; must have self-powered microphone connected to the camera). 4.

  • Page 119: Controlling Ptz Cameras

    Smartphone and Tablet Apps 11.2.4 Controlling PTZ Cameras If you have PTZ cameras, you can control them using the app. To control PTZ cameras: 1. In Live View, double-tap the window the PTZ camera is connected to. 2. Slide the middle controls to the right to access PTZ controls. PTZ Controls 1.

  • Page 120: Using Playback Mode On Ipad

    Smartphone and Tablet Apps 11.2.5 Using Playback Mode on iPad You can access recorded video on your system using your iPad. NOTE You must enable Substream recording to use playback mode on mobile devices. To use Playback Mode: 1. From Live View, tap then 2.

  • Page 121: Using Local Files To View Manual Recordings

    Smartphone and Tablet Apps Playback Controls 1. Display area: Double-tap to open camera in full screen. 2. Play/pause. 3. Previous file. 4. Next file. 5. Time range: Tap to change the range of time shown in the time bar. 6. Time Bar: Tap inside the bar to fast forward or rewind. NOTE Playback controls are only shown in portrait mode.

  • Page 122: Enabling Push Notifications

    Smartphone and Tablet Apps 3. Tap a video file to open it. To delete videos: 1. Tap Edit. 2. Select the videos you would like to delete and tap 11.2.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion.
  • Page 123 Smartphone and Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. From live view, tap then 2. Tap Push Config. #LX400062; r.30885/35920; en-US...
  • Page 124 Smartphone and Tablet Apps 3. Tap the slider for the system you would like to configure. #LX400062; r.30885/35920; en-US...

  • Page 125: Using The Event List

    Smartphone and Tablet Apps 4. Tap Motion Detect then check each channel you would like to receive push notifica- tions from. 5. Under Type, select Playback to attach a video file with each push notification. Or, se- lect Picture to attach a still image of the camera that detected motion. 6.

  • Page 126: Using Favorites

    Smartphone and Tablet Apps 11.2.9 Using Favorites Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera. To create favorites: 1.

  • Page 127: Using The E-Map

    Smartphone and Tablet Apps 3. Tap the favorite you would like to edit. 4. Tap Edit. 5. Select the cameras you would like to include in the favorite and then tap Save. 11.2.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business.
  • Page 128 Smartphone and Tablet Apps 3. Select a .jpg image file on your mobile device. 4. To edit the E-map: 4.1. Select Image: Select different image file to use for your E-Map. 4.2. Add Camera: Tap + to select cameras to add to your E-Map. Then drag the camera to place it on the E-Map.
  • Page 129 Smartphone and Tablet Apps 1. In live view, tap + on an empty display window and select the E-Map. #LX400062; r.30885/35920; en-US...

  • Page 130: Using The Device Manager

    Smartphone and Tablet Apps 2. Tap a camera from the E-map to open. 11.2.11 Using the Device Manager Device Manager allows you to manage your systems. To access Device Manager: 1. From live view, tap then 2. Tap Device Manager. To delete a system: 1.

  • Page 131: Android

    Smartphone and Tablet Apps 11.3 Android FLIR Cloud™ is an Android app that allows you to remotely view your network camera. 11.3.1 Prerequisites • Port 80 and 35000 (or your HTTP and client ports, if you have changed them) must be port forwarded on your router to your camera’s IP address.
  • Page 132 Smartphone and Tablet Apps Live View Overview 1. Menu: Tap to bring up the menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to se- lect a different page of channels. 3. Pages: Shows the number of pages available and highlights the currently selected page.

  • Page 133: Controlling Ptz Cameras

    Smartphone and Tablet Apps 10. Device List: Tap to open a list of devices. You can use the Device List to open multi- ple systems or cameras at once. 11.3.4 Controlling PTZ Cameras If you have PTZ cameras, you can control them from the app. To control PTZ cameras: 1.

  • Page 134: Using Playback Mode On Android

    Smartphone and Tablet Apps To access Local Files: • Tap to access the Menu, and then tap Local Files. Local Files Overview 1. Menu: Return to Menu. 2. Files: Tap to open files. 3. File Type: Tap the options to select video files or snapshots. 4.
  • Page 135 Smartphone and Tablet Apps 2. Tap + and select a channel to playback. 3. Select the date then the start and end times to playback. #LX400062; r.30885/35920; en-US...

  • Page 136: Enabling Push Notifications

    Smartphone and Tablet Apps 4. Use the on-screen controls to control playback. Playback Controls 4.1. Display Area: Double-tap to open in full-screen. 4.2. Play/pause. 4.3. Time Bar: Tap inside the bar to fast forward or rewind. 4.4. Previous: Select previous video file. 4.5.
  • Page 137 Smartphone and Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. Tap to access the menu, and then tap Push Config. 2. Tap the system you would like to configure. 3.

  • Page 138: Using The Event List

    Smartphone and Tablet Apps 11.3.8 Using the Event List The Event List menu shows a list of events that were sent to your device via push notifications. NOTE You must configure push notifications before you can use the Event List. To access the Event List: •...
  • Page 139 Smartphone and Tablet Apps 4. Select the cameras you would like to add to the group. Tap to save changes. NOTE To delete cameras from a group, press and hold the camera and tap delete. Press and hold a group to rename or delete it.

  • Page 140: Using The E-Map

    Smartphone and Tablet Apps 2. Tap , and then tap to open the group. 11.3.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.
  • Page 141 Smartphone and Tablet Apps 4. Tap and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5. Tap . Choose a name for your E-Map and then tap OK. To open cameras from an E-Map: 1.

  • Page 142: Device Manager

    Smartphone and Tablet Apps 11.3.11 Device Manager You can use Device Manager to add, delete, or edit your systems. To access Device Manager: • Tap to access the menu, and then tap Device Manager. To edit a system: 1. Tap the system in Device Manager. Tap 2.

  • Page 143: Rtsp Streaming (Advanced)

    The instructions in this section are using VLC Media Player. VLC Media Player is a free software pro- vided at www.videolan.org. FLIR cannot provide support for VLC Media Player or any other 3rd party software. Please contact the software vendor for technical support related to 3rd party software applications.
  • Page 144 RTSP Streaming (Advanced) 4. Click Play. The video stream will open in VLC Media Player. If it does not connect, check the following: • Check that the syntax on the RTSP address is correct. • Make sure the system is connected to the network. •...

  • Page 145: Firmware Upgrade Tool

    13.1 Installing a Firmware Upgrade Over the LAN Prerequisites: • Connect your network camera to a router or switch on your network. • Download a firmware upgrade from http://www.flir.com/security/support, if one is avail- able. Extract the contents. To perform a firmware upgrade over the LAN: 1.

  • Page 146: Installing A Firmware Upgrade Over The Internet

    Firmware Upgrade Tool 7.1. Check network cameras 7.2. Click Open and select firmware file 7.3. Click Upgrade 13.2 Installing a Firmware Upgrade Over the Internet Prerequisites: • Port forward the Client Port (default: 35000) on the network camera’s local router. •...
  • Page 147 Firmware Upgrade Tool 9.1. Click System Upgrade 9.2. Click Open and select the firmware file 9.3. Click Upgrade #LX400062; r.30885/35920; en-US...
  • Page 150 © 2016, FLIR Systems, Inc. All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

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