If You Need Consumer Assistance - Chrysler Journey Owner's Manual

JOBNAME: cims CHRY OM French PAGE: 402 SESS: 2 OUTPUT: Mon Nov 22 10:53:21 2010 SUM: 582234A4
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IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR
OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be
sure to have the right papers with you.
Take your warranty folder. All work to be
performed may not be covered by the
warranty. Discuss additional charges with
the service manager. Keep a maintenance
log of your vehicle's service history. This
can often provide a clue to the current
problem.
Prepare A List
Make a written list of your vehicle's prob-
lems or the specific work you want done. If
you've had an accident or work done that
is not on your maintenance log, let the
service advisor know.
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Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service ad-
visor and list the items in order of priority.
At many authorized dealers, you may ob-
tain a rental vehicle at a minimal daily
charge. If you need a rental, it is advisable
to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized deal-
ers are vitally interested in your satisfac-
tion. We want you to be happy with our
products and services.
Warranty service must be done by an
authorized dealer. We strongly recom-
mend that you take the vehicle to an
authorized dealer. They know your vehicle
the best, and are most concerned that you
get prompt and high quality service. The
manufacturer's authorized dealers have
the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in
a timely manner.
This is why you should always talk to an
authorized dealer's service manager first.
Most matters can be resolved with this
process.
• If for some reason you are still not
satisfied, talk to the general manager or
owner of the authorized dealership.
They want to know if you need assis-
tance.
• If an authorized dealership is unable to
resolve the concern, you may contact
the manufacturer's customer center.