Chapter 2: Using Basic Features; How Your Phone Handles Calls - Polycom VVX 500 User Manual

Chapter 2: Using Basic Features
Now that you're familiar with your phone's user interface and how to interact with it, you're ready to
perform basic phone tasks that you'll use on a daily basis. At the end of this chapter, you'll become
expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing
directories and lists so you can perform tasks quickly and efficiently.
In this chapter, you'll learn about:
• Calling, answering, holding, and ending calls
• Ignoring, rejecting, forwarding, diverting, and transferring calls
• Setting up conference calls
• Enabling Do Not Disturb
• Listening to voicemail
• Handling Directories, Recent Calls, and Favorites
• Customizing ringtones
• Controlling phone volume
• Setting up Do Not Disturb
• Using headsets
How Your Phone Handles Calls
Your phone can handle multiple calls at a time. However, only one active call—the call that has audio
associated with it—can be in progress at any given time. In addition to the active call, your phone may
have multiple other calls that are either held, or in an incoming or ringing state.
You can place and answer calls in these ways:
• Using the handset
• Using the speakerphone
• Using a headset
During a call, you can alternate between handset, headset, or speakerphone modes by picking up the
handset, or pressing
mode by pressing , or switch to speakerphone mode by pressing
or . For example, if you're using the handset, you can switch to headset
.
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