Fargo C50 Configuration Manual page 50

Error Message
Ribbon Miscue
Ribbon Out
Ribbon RFID
Error
Ribbon Sensor
Error
The Supply
information is
unavailable at
this time.
Wrong Ribbon
Installed
PLT-01277, Version: 1.2
Troubleshooting
Description
The ribbon is not able to
find the next panel
correctly.
The print ribbon is used
to its maximum
capacity.
The printer is
incompatible with the
ribbon you have
installed.
The ribbon temperature
sensor is out of range.
The printer driver does
not automatically detect
the ribbon type.
The printer is
compatible with
selected types of
ribbons. An
incompatible ribbon is
installed.
OR
The Ribbon Type on the
Device Options tab is
set incorrectly.
Troubleshooting
• Open the cover and remove the ribbon cartridge.
Verify the ribbon is not broken or upside down in
the cartridge.
• If the ribbon is not broken, reinstall the cartridge,
close the cover and press the Pause/Resume
button.
• If the ribbon is broken, tape the ends of the
ribbon together and wind any excess onto the
take-up spool. Reinstall the cartridge, close the
cover and press the Pause/Resume button.
• To cancel the print, click the Cancel Print button.
• Install a qualified ribbon into the ribbon cartridge
and press the Pause/Resume button.
• Verify the ribbon is not broken or upside down in
the cartridge and press the Pause/Resume
button.
• Verify the Ribbon Type on the Device Options
tab is set correctly.
• Install a ribbon cartridge that is compatible with
your printer.
• Press the Pause/Resume button.
Calibrate the ribbon sensor:
1. Click on Cancel Print.
2. Open the cover and remove the ribbon cartridge.
3. Close the cover.
4. Select Card > ToolBox > Calibrate Ribbon >
Calibrate.
1. Click OK.
2. Click Device Options.
3. Clear the Automatically detect the installed
Ribbon for every print job check box.
4. Select the Ribbon Type drop-down button and
select the installed ribbon type.
Verify the Ribbon Type on the Device Options tab is
set correctly. If incorrect, select the matching ribbon
type.
1. Open the cover and remove the ribbon cartridge.
2. Install a compatible cartridge and close the cover.
Page 6-4
June 2014