Support Resources; Formatting; Troubleshooting; About Data Backup - OWC MERCURY ELITE PRO DUAL Assembly Manual & User Manual

SUPPORT RESOURCES

3.1 Formatting

For additional formatting information, including instructions on how to format your Mercury Elite Pro Dual for Mac
or Windows, go to:
www.owcdigital.com/format

3.2 Troubleshooting

Begin by verifying that the power cable is connected to the Mercury Elite Pro Dual and to a power source. If the
power cable is connected to a power strip, make sure that the power strip switch is in the ON position. Next,
verify that both ends of the data cable are properly plugged into the computer and the Mercury Elite Pro Dual,
respectively.
If you are still having trouble, try connecting a different type of data cable and see if the Mercury Elite Pro Dual
works properly; you can also connect the device to a different computer or use different cables of the same type.
If one of the drive LEDs (Drive 1 or Drive 2) is solid red, then that drive has failed or is missing. If you purchased the
Mercury Elite Pro Dual as an empty enclosure, or the enclosure shipped with drives installed but is past the three
year warranty period, unmount the disk from the OS, power off, then check the cables connected to drive and
enclosure. See Section 2.4 if you are sure the drive has failed. If the Mercury Elite Pro Dual is configured as a RAID
1 and the rebuild LED is blinking, simply wait for the rebuild process to complete. If the rebuild LED is still blinking
after more than 48 hours, or if you still need assistance for other reasons, Section 3.5 provides information for

contacting technical support.

3.3 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies
of your data: one copy on your Mercury Elite Pro Dual and a second copy on either your internal drive or another
storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption while
using the Mercury Elite Pro Dual is the sole responsibility of the user, and under no circumstances may OWC,
its parents, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including
compensation of any kind or recovery of the data.

3.4 Online Resources

To access our online knowledge base, which includes topics like migrating your data from an old drive to a new
one, please visit:
www.owcdigital.com/faq
3.5 Contacting Technical Support
8am - 5pm (CT) Monday - Friday
Contact us by phone at:
(866) 692-7100 (North America only)
+1 (815) 338-4751 (International)
Live chat is available during business hours:
www.owcdigital.com/support
Email support is available at:
www.owcdigital.com/support
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OWC MERCURY ELITE PRO DUAL SUPPORT RESOURCES