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SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Begin troubleshooting by verifying that the included cable is properly plugged into the host device
and the Envoy Pro FX. If the drive is still not working properly, try connecting the cable to a different
Thunderbolt 3 (or later) port, or a different USB-C port on the host device. You can also try using a
different host-port-compatible USB-C cable if one is available. If problems persist, please contact our
support team for assistance (see Section 3.3 below).
3.3 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two
copies of your data: one copy on your OWC Envoy Pro FX and a second copy on your internal drive
or another storage medium, such as an optical backup, or on a second external storage unit. Any data
loss or corruption while using the Envoy Pro FX is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for
loss of the use of data including compensation of any kind or recovery of the data.
3.3 CONTACTING TECHNICAL SUPPORT
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int'l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support
SUPPORT RESOURCES
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