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SUPPORT RESOURCES
3.1 Driver Information
In order to use the Mercury Accelsior Pro Q as designed, you need to first install a
driver for your computer. A PC should detect the Accelsior Pro Q automatically and
suggest the correct driver for download. If you installed this device in a Mac Pro,
please visit the URL below to download and install your driver, before formatting
and using the drive (see Section 3.2).
Mac users:
www.owcdigital.com/support/software-drivers
3.2 Formatting
Once you have installed your OWC Mercury Accelsior Pro Q driver successfully
and have restarted your computer, please visit this page to learn about formatting
options specific to your system.
www.owcdigital.com/format
3.3 Troubleshooting
If the Accelsior Pro Q is not recognized by your operating system even after
installing the driver, it is a good idea to shut down, disconnect the power cable to
the computer and any external peripherals, open the case and attempt to reseat
the card as described earlier in this manual. You will also want to verify that the
power cable is properly connected to the back of the SSD.
If you verify that the drive is properly seated in the PCIe slot and the power cable is
also properly connected to the back of the drive, please see Section 3.6 for more
information on contacting technical support.
3.4 About Data Backup
To ensure that your files are protected and to prevent data loss, we strongly
suggest you keep two copies of your data: one copy on your OWC Mercury
Accelsior Pro Q and a second copy on another internal drive or other storage
medium, such as an optical backup or an external storage unit. Any data loss or
corruption while using the Accelsior Pro Q is the sole responsibility of the user,
and under no circumstance may OWC, its parent, partners, affiliates, officers,
employees, or agents be held liable for compensation or the recovery of any lost
data.
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OWC Mercury Accelsior Pro Q
Support Resources
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