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SUPPORT RESOURCES
3.1 Troubleshooting
Begin troubleshooting by verifying that the power cable is connected to the ThunderBay Flex 8 and to a
power source. If the power cable is connected to a power strip, make sure that the power switch on the
strip is turned on. Then, verify that the Thunderbolt 3 cable is properly plugged into the computer and the
ThunderBay Flex 8.
If the ThunderBay Flex 8 is still not working properly, try connecting to another computer or using another
Thunderbolt 3 cable. When the computer goes to sleep, the ThunderBay Flex 8 will go to sleep. If you are
still experiencing problems, consult Section 3.4 for OWC technical support contact information.
3.2 About Data Backup
To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two
copies of your data: one copy on your OWC ThunderBay Flex 8 and a second copy on your internal drive
or another storage medium, such as an optical backup, or on a second external storage unit. Any data
loss or corruption while using the ThunderBay Flex 8 is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for
loss of the use of data including compensation of any kind or recovery of the data.
3.3 Online Resources
To access our online knowledge base, please visit:
3.4 Contacting Technical Support
Phone: M–F, 8am–8pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int'l)
Chat: M–F, 8am–8pm, Sat 9am–5pm CT
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
ThunderBay Flex 8
www.owcdigital.com/support/faq
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Support Resources
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