Appendix C: Troubleshooting The 1800; Communications/Dial-Out - Sensaphone 1800 User Manual

APPenDIX C: tRoUBLesHootInG
tHe 1800
In the event that a problem is encountered, this section will assist you in
determining the cause so you can return the unit to its normal monitoring
routine with minimal interruption.
Most problems with the 1800 are easy to identify and quickly corrected. See
the information under the following general headings:
• Communications/Dialout functions
• Temperature monitoring
• 4–20mA monitoring
• Sound level monitoring
• Other monitoring functions
If you have tried the solutions outlined in this section and are not satisfied
with the results, call Sensaphone Technical Support toll-free at 1-877-373-
2700. If it is determined that your 1800 requires repair please follow the
instructions in Appendix H for returning your unit for service.

COMMUNICATIONS/DIAL-OUT:

PROBLEM 1
The 1800 fails to dial out.
a) The telephone number may be incorrectly programmed: Recheck pro-
gramming steps and use the dial-out test mode to listen to the unit dial.
Refer to Chapter 5.
b) Tone or pulse (the current dialing method) is not compatible with the
telephone line on which the 1800 is installed: Switch from the current set-
ting: from tone to pulse, or from pulse to tone. Refer to Chapter 5.
c) Recognition Time is too long. An alert condition does not remain in
effect long enough to become a valid alarm: Reprogram Recognition
Time. Set the Recognition Time to the minimum duration required to
create a valid alarm. If possible, test the new setting by deliberately creat-
ing an alert condition. Refer to Chapter 4.

APPENDIX C: Troubleshooting the 1800

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