Serial Port Problems; Serverguide Problems - Lenovo x3250 m6 Installation And Service Manual

Serial port problems

Table 20. Serial port problems and actions
Symptom
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
A serial device does not work.

ServerGuide problems

Table 21. ServerGuide problems and actions
Symptom
The ServerGuide Setup and
Installation CD will not start.
The ServeRAID Manager
program cannot view all
installed drives, or the
operating system cannot
be installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot
be installed; the option is not
available.
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Lenovo System x3250 M6 Installation and Service Guide
Action
1. Make sure that:
• Each port is assigned a unique address in the Setup Utility and none of the
serial ports are disabled.
• The serial-port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the serial port adapter.
1. Make sure that:
• The device is compatible with the server.
• The serial port is enabled and is assigned a unique address.
• The device is connected to the correct connector.
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Failing serial device
b. Serial cable
c. (Trained technician only) System board
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive is the first in the startup sequence.
3. If more than one DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS hard disk drive cables are securely connected.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE, click
the link for your ServerGuide version, and scroll down to the list of supported
Microsoft Windows operating systems.
Make sure that the server supports the operating system. If it does, either no logical
drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not
present. Run the ServerGuide program and make sure that setup is complete.