Getting Help - IBM SAN768B-2 User Manual

Second edition
The following changes were made in the second edition:
v The addition of 16-Gbps long wave length (LWL) SFP feature
v The addition of encryption, including the Encryption Blade (FS8-18)--feature
v Updated instructions on ordering the lift tool load plate (now included with the
v Other minor content updates

Getting help

For the latest version of your product documentation, visit the web at
http://www.ibm.com/shop/publications/order. Search by form number or title.
For more information about IBM
http://www.ibm.com/systems/storage/san/
IBM Redbooks
configurations, and more technical information. For redbooks associated with this
product, enter search terms on the website: http://www.redbooks.ibm.com/.
For support information for this and other IBM products, see the IBM Support
Portal, http://www.ibm.com/supportportal. Search for the product Machine type
or product name.
For Fabric OS Release Notes and access to Fabric OS firmware downloads, go to
the IBM Support Portal, http://www.ibm.com/supportportal. Search for the
product Machine type or product name, and then follow links for Downloads.
More detailed instructions are available through the Accessing firmware updates
and OS documentation updates link on the product documentation CD that is
shipped with this product.
You can also contact IBM Service within the United States at 1-800-IBMSERV
(1-800-426-7378). For support outside the United States, you can find the service
number at: http://www.ibm.com/planetwide/. To expedite your call, before
contacting IBM Service, please have the information available:
v Machine type and model (2499-816)
v Product serial number
v License ID (you can use the licenseIdShow command to display the license ID)
v World Wide Name (WWN)
v FOS version installed
v Error numbers and messages received
v supportSave command output
v Detailed description of the problem and specific questions
v Description of any troubleshooting steps already performed and the results
v Serial console and Telnet session logs
v Syslog message logs
Visit http://www.ibm.com/contact for the contact information for your country or
region.
x
SAN768B-2 Installation, Service, and User Guide
code FC 3895
lift tool)
®
often provide in depth information about product best practices,
®
SAN products, see the website: