Auto-Provisioning; Starting The Auto-Provisioning Process - Arris VMS1100 Installation And Operation Manual

Installation

Auto-Provisioning

The auto-provisioning process will streamline the set-top installation and provide informative diagnostics that
will assist you in resolving issues as they are detected. After the VMS1100 and IP Client set-tops are
connected to the home network and the VMS1100 is powered ON, an automatic pre-health check is
performed to identify any potential connection problems. The VMS1100 will conduct a series of self-tests to
verify proper network connectivity and signal levels.
During the activation process, the system health and status are monitored and displayed on the VMS1100
Onscreen menu. Instructions are provided to help resolve any problems discovered during the activation
process. If you encounter any additional problems during the automated health check, see
for more information.
Note: The VMS1100 must be provisioned first in order to properly prepare the IPC1100 for activation.
After the registration process, the software download process will begin. A progress indicator on the
VMS1100 will show the appropriate steps for the following processes:
•
Server Connection
•
Software Server Identification
•
Software Download

Starting the Auto-Provisioning Process

1. Plug the power cord on the VMS1100 into an electrical wall outlet. Do NOT power ON the IPC1100
set-top(s) until after the network and TV connections are completed.
2. Press OK on the VMS1100 remote control when the Verizon Welcome screen displays (see Figure 17).
Note: If Prok, PrOK, or PrOH appears on the VMS1100 front panel LED display, press the OK button on
the VMS1100 top panel or hand-held remote.
3. The Verizon Welcome-Start Activation screen displays (see Figure 18) and the VMS1100 automatically
starts performing a series of self-tests.
4. Press A on the VMS1100 remote control to navigate to the first detailed auto-provisioning screen (see
Figure 20).
Note: If a problem is detected during the connectivity check, follow the onscreen instructions to correct the
issue (see Figure 23 for sample error screenshot).
1. Upon completion of the software download, the device will send a message to the management server
which will start the network activation process (see Figure 25).
2. After the health check and any necessary corrective steps, the VMS1100 will register with the Verizon
provisioning server and production management servers (see Figure 26).
3. If any problems are encountered with these steps, follow the onscreen instructions to rectify the problem.
4. The management server will set the VMS1100 to active and instruct it to reboot. After rebooting, the
Verizon FiOS TV will start up (see Figure 28). The VMS1100 is now ready for service.
VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual
365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
Troubleshooting
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