Arris VMS1100 Installation And Operation Manual
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Arris VMS1100 Installation And Operation Manual

Hybrid qam/ip video media server
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Hybrid QAM/IP Video Media Server

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  • Page 1 Installation and Operation Manual VMS1100 Hybrid QAM/IP Video Media Server...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or...

  • Page 3: Safety And Compliance

    • Transport the VMS in its shipping box or an equally padded container. • Do not expose the terminal to rain or moisture. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
  • Page 5 Safety and Compliance FCC Declaration of Conformity ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the VMS1100 set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Industry Canada (IC) Statement This Class B digital device complies with Canadian ICES-003.

  • Page 6: Table Of Contents

    Connecting a Standard-Definition TV, A/V Receiver, and VCR ................25 Auto-Provisioning ..............................26 Starting the Auto-Provisioning Process ......................26 VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 7: Contents

    WAN Network ..............................98 d17 Keypad Status ..............................99 Troubleshooting ..............................100 Definitions, Acronyms and Abbreviations ......................104 VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 8: Tables

    Table 40 – Purchase / Poll Status Fields ........................88 Table 41 – In Band Status Fields (Page 1) ....................... 90 VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 9 Table 48 – Troubleshooting Guidelines........................100 Table 49 – Definitions, Acronyms and Abbreviations .................... 104 Figures Figure 1 – Typical VMS1100 Whole Home IP Video Network Solution ..............1 Figure 2 – VMS1100 Front View ..........................5 Figure 3 – VMS1100 Rear View ..........................6 Figure 4 –...
  • Page 10 Figures Figure 32 – Additional HDMI Settings Screen ......................39 Figure 33 – Diagnostics Main Menu ........................47 VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual viii 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 11: Introduction

    ARRIS VMS1100 High-Definition Video Media Server and other entertainment devices in the home. Product Features The VMS1100 HD Video Media Server is an advanced whole home solution for viewing entertainment in the home. It is a media server that includes multiple QAM tuners, a high-end processor, expanded memory, and enhanced graphics to support delivery of digital, on-demand, and interactive services throughout the entire home.

  • Page 12: Standard Features

    Live playback and LOD buffering capabilities to pause and time shift live video and seamlessly record for all connected televisions • Built-in MoCA 1.1/2.0 HW support As with all ARRIS digital set-tops, the hardware features are enabled by core operating and third-party application software. Standard Features •...

  • Page 13: Whole Home Dvr Functionality

    ο Record multiple programs in the background while viewing another live program Note: ARRIS cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the encoding format used (see below): Table 1 –...

  • Page 14: Getting Help

    Introduction Getting Help For help with your ARRIS product, you can contact the Technical Assistance Center (TAC) either by telephone, online, or email: • Telephone call: 888-944-HELP (888-944-4357) or 1-215-323-2345 • Website: http://moto.force.com/customercare360 • Email: Tac.Helpdesk@ARRISI.com Calling for Repairs If an ARRIS set-top box requires repair service, please call one of the following ARRIS-authorized Service Centers: Table 2 –...

  • Page 15: Product Overview

    Product Overview Product Overview Top & Front Panels The VMS1100 top panel controls provide functional navigation if the remote control is not available or temporarily out of service. The VMS1100 front panel provides the mechanical Power/Standby button and the LED Clock/Channel number display.

  • Page 16: Rear Panel

    Product Overview Rear Panel The VMS1100 rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support. Figure 3 – VMS1100 Rear View Table 4 – Rear Panel Ports & Connectors...

  • Page 17: M-Card Tm

    The MCARD is required to view television programs or interactive on-demand programs. The MCARD should not be removed. System Components Overview This section introduces key concepts relevant to installing the ARRIS Whole Home IP Video Network CPE. It describes the following: •...

  • Page 18: Table 5 - Fttp Passive Optical Network Services

    (DSL) service Telephony A separate private virtual circuit carries telephone service over the PON. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 19: Whole Home Ip Video Customer Premises Network-Embedded Moca Bhr

    Whole Home IP Video Customer Premises Network—Embedded MoCA BHR The ARRIS Whole Home IP Video Network carries the following over coaxial cable: • Video QAM MPEG-2 or MPEG-4 encoded broadcast services over the full 50 to 864 MHz spectrum for MoCA 1.1 BHRs and the 1350 to 1675 MHz spectrum for MoCA 2.0 BHRs...

  • Page 20: Moca

    The Link-Local address space is registered with the Internet Assigned Numbers Authority (IANA). For detailed information about Link-Local addressing, visit www.faqs.org/rfcs/rfc3927.html. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 21: Media Server Configurations

    Product Overview Media Server Configurations The VMS1100 is intended to operate in homes with two or more televisions or video output screens. In multi- screen households, the VMS1100 acts as a video services gateway, providing connectivity to the service provider’s network and handling subscription security, content decryption, channel tuning and program recording and playback capabilities for all the other screens connected to the home network.

  • Page 22: Installation

    Note: Make sure to install the VMS1100 media server before connecting any other set-tops. • Write down the MAC address and serial number for each VMS1100 and IP Client set-top box. The labels are located on the bottom of the devices.

  • Page 23: Check The Home Coaxial Network Topology

    Figure 7 – Set-Top Box MAC Address Check the Home Coaxial Network Topology This procedure assumes you are networking at least one VMS1100 and one or more IP Client STBs. Before you install the VMS1100, do the following: 1. Create a table listing for each of the following: 2.

  • Page 24: Video Connection Options

    If the TV does not have an S-Video input, use the composite video output (video). Audio Connection Options When connecting to a home theater receiver, depending on its inputs, you can use the following VMS1100 audio outputs: Table 7 – VMS1100 Audio Outputs...

  • Page 25: Clear The Hard Drive

    Installation Connect the stereo audio cable to the audio l and r connectors on the VMS1100 series and the audio left and right connectors on the TV. If the equipment supports it, use the optical S/PDIF or coaxial digital RCA output instead of the audio l and r outputs.

  • Page 26: Connecting To The Optical Network Terminator (Ont)

    Installation Connecting to the Optical Network Terminator (ONT) If necessary, connect to the ONT to the home coaxial network. This example shows connecting the ARRIS ONT1000 model which does not have embedded Multimedia over Coax Alliance (MoCA) technology. Make sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish.

  • Page 27: Connecting To The Ont With Embedded Moca

    Installation Connecting to the ONT with Embedded MoCA If necessary, connect to the ONT to the home coaxial network. This example shows connecting the ARRIS ONT1000M with embedded Multimedia over Coax Alliance (MoCA) technology. Make sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish.

  • Page 28: Connecting Homes With Multiple Existing Cable Drops

    ONT. The routing will depend on the layout of the home and customer preference. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1...

  • Page 29: Connecting The Home Router

    7. Perform the operational check for the remote control. 8. Optimize the high-definition settings (see Optimizing the High Definition Settings). VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 30: Connecting A High-Definition Tv (Hdtv) For Video

    1. If the TV has an HDMI input, connect it to the HDMI output on the VMS1100. 2. If the TV has a DVI input, connect it to the HDMI output on the VMS1100 using an HDMI-to-DVI converter cable or adapter.

  • Page 31: Connecting A High-Definition Tv (Hdtv) For Audio

    Installation Connecting a High-Definition TV (HDTV) for Audio Figure 12 – High-Definition TV (HDTV) for Audio Connection VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 32: Connecting A High-Definition Tv (Hdtv) And An A/V Receiver For Video

    Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video Note: If the A/V receiver includes an HDMI input and output, the VMS1100’s HDMI output can be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV.

  • Page 33: Connecting A High-Definition Tv (Hdtv) And An A/V Receiver For Audio

    Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio Note: If the A/V receiver includes an HDMI input and output, the VMS1100’s HDMI output can be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV.

  • Page 34: Connecting A Standard-Definition Tv

    2. If the TV has an HDMI input, connect it to the HDMI output on the VMS1100. 3. If the TV has a DVI input, you can connect it to the HDMI output on the VMS1100 using an HDMI-to-DVI converter cable or adapter.

  • Page 35: Connecting A Standard-Definition Tv, A/V Receiver, And Vcr

    Connecting a High-Definition TV (HDTV) for Video. Figure 16 – Standard-Definition TV, A/V Receiver, and VCR Connection VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 36: Auto-Provisioning

    Software Download Starting the Auto-Provisioning Process 1. Plug the power cord on the VMS1100 into an electrical wall outlet. Do NOT power ON the IPC1100 set-top(s) until after the network and TV connections are completed. 2. Press OK on the VMS1100 remote control when the Verizon Welcome screen displays (see Figure 17).

  • Page 37: Sample Vms1100 Self-Test Screens

    In some cases, the actual data may differ from the examples provided. Figure 17 – Welcome Screen Figure 18 – Welcome-Start Activation Screen VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 38: Figure 19 - Sample Welcome-Start Activation Error Screen

    Figure 19 – Sample Welcome-Start Activation Error Screen Figure 20 – Step 1:-Coax Connection Test Screen (1 of 5) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 39: Figure 21 - Step 1:-Coax Connection Test Screen (2 Of 5)

    Figure 21 – Step 1:-Coax Connection Test Screen (2 of 5) Figure 22 – Step 1: Sample Coax Connection Warning Screen (3 of 5) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 40: Figure 23 - Step 1: Step 1: Sample Coax Connection Error Screen (4 Of 5)

    Figure 23 – Step 1: Step 1: Sample Coax Connection Error Screen (4 of 5) Figure 24 – Step 1: Coax Connection Test Screen n (5 of 5) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1...

  • Page 41: Figure 25 - Step 2: Software Download Test Screen (1 Of 3)

    Figure 25 – Step 2: Software Download Test Screen (1 of 3) Figure 26 – Step 2: Software Download Test Screen (2 of 3) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 42: Figure 27 - Step 2: Software Download Test Screen (3 Of 3)

    Figure 27 – Step 2: Software Download Test Screen (3 of 3) Figure 28 – Step 3: Activation Screen VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 43: Sample Vms1100 Self-Test Error And Warning Screens

    Installation Figure 29 – Activation Complete Screen Sample VMS1100 Self-Test Error and Warning Screens VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 44 Installation VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 45: Operational Check For The Remote Control

    Select Diagnostics to navigate to the onscreen diagnostics. b. Select User Settings to navigate to the high-definition video User Settings menu. 2. Method 2 – Power ON the VMS1100 and then immediately press the Select key (or OK key) on the IR remote control twice.

  • Page 46: Optimizing The High-Definition Settings

    Manually configure the user settings (see below). To optimize the user settings: 1. Power OFF the VMS1100 and immediately press the Select key and then press the Menu key on the remote control. If the TV is ON, the onscreen menu will display the user settings that you can configure (see Figure 31).

  • Page 47: Table 10 - User Settings Fields

    VMS set-top and that widescreen programs should be cropped so that the picture fills the entire screen. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 48 Controls the brightness adjustment for the front panel clock display. Restore All Defaults Resets all the User Setting configurable parameters to their default values. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 49: Additional Hdmi Settings

    The Additional HDMI Settings menu screen is illustrated and defined below: Figure 32 – Additional HDMI Settings Screen VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 50: Table 11 - Additional Hdmi Settings Fields

    Color Space The Color Space setting allows you to adjust the color space used by the VMS1100 to generate the video signals on the HDMI output. By default, this option is set to YCC 4:4:4. The options are used as follows: YCC 4:4:4 —...
  • Page 51 Manual — The VMS1100 will delay the audio signal on the HDMI output by the amount of time selected for the Lip Sync Delay setting. Off — The VMS1100 will not delay the audio signal on the HDMI output. Lip Sync Delay The Lip Sync Delay setting is only available when the Lip Sync option has been set to Manual.

  • Page 52: Additional Closed Caption Settings

    Table 12 – Additional Closed Caption Settings Fields FIELD DESCRIPTION Service Selection Sets the service used by the VMS1100 to render (draw) the closed captions: Analog This setting affects closed captions for analog and digital standard definition services.
  • Page 53 Blue Yellow Magenta Cyan Font Opacity Sets the opacity. Available options: Auto (Default) Transparent Translucent Solid Flashing VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 54 Sets the background opacity for closed captions. Available options: Auto (default) Transparent Translucent Solid Flashing Window Color Window Opacity VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 55: Graphics Overlaying The Video

    Select this option and press the ► key. Graphics Overlaying the Video The VMS1100 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include onscreen menus (such as the User Setting menu), closed captions, and IPG. The VMS1100 overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid.

  • Page 56: Diagnostics

    This method will power OFF the application and is not recommended if diagnostic information is needed for video or session status. The Diagnostics main menu will display on the OSD and d01 will appear in the VMS1100 display panel window.

  • Page 57: D0 Diagnostics Main Menu

    Diagnostics Main Menu Figure 33 – Diagnostics Main Menu Use the following keys on the remote control or VMS1100 front panel to navigate the Diagnostics menus: 1. Press channel ▲, channel ▼, cursor ▲, or cursor ▼ to select d01 through E.

  • Page 58: D01 General Status

    This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. Error Environment VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 59: Table 13 - General Status Fields

    DST Exit Time Indicates exit of Daylight Savings Time and if DST is currently active VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 60: Table 14 - General Status Fields

    Boot Inform Window Indicates the time window configured for the TR-069 inform delay. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 61: D02 Unit Address / Security

    This diagnostic displays the unit address of the M-Card (cable card), if inserted in the M-Card™ DEVICE ONLY slot. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 62: Table 15 - Unit Address Fields

    The unique identifier in the VMS Device Certificate. Data ID A value generated by the CableCARD for the Pairing report. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 63 The CableCARD Serial Number provided by the CableCARD. MAC Address The CableCARD MAC Address provided by the CableCARD. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 64: D03 Code Modules

    VMS series. It is possible to access the diagnostics of the application operating system and all associated objects when the native suite is running. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1...
  • Page 65 Diagnostics If a download is in progress, the completion percentage for the current download will display on the VMS1100 front display panel. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 66: Table 17 - Code Modules - Host Download Information Fields

    Version of the software object loaded / downloading onto the set-top, expressed as major-minor ‘x.y.z’ version number. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 67: Table 18 - Code Modules - Mrl Information Fields

    • DL26 - MRL without matching target type • DL27 - MRL missing campaign for target type VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 68: Table 19 - Code Modules - Card Download Fields

    Name of the software object loaded or downloading onto the set-top. Object Version Version of the software object loaded / downloading onto the set-top. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 69 In case of Multicast, it represents the Source Current DL Server Type Type of download server currently being used: VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 70 PID for the object in the DSMCC carousel; the number of objects will increase the number of pages displayed, as necessary. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 71: D04 Current Channel Status

    Channel Status. Six screens will display for the six IB tuners and a seventh screen will display for the IP stream. The following screens illustrate information for IB tuner 1, IB Tuner 2, and IP Stream: VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 72: Table 21 - Current Channel Status- - Ib Tuner Id Fields (Pages 1 & 2)

    • CLR - Clear • ENC - Encrypted • FWK - Fixed Working Key • FPK – Fixed Program Key VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 73 • 0 – Not set • 1 – Set N/A - Value is invalid or cannot be retrieved VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 74: D05 Http Adaptive Video Information

    This parameter is the transfer rate - the bit rate of the Bitrate last chunk or segment it pulled down from the server. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 75 IP address of streamer server Source Port The port of streamer server that is being used for the OTT streaming. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 76: D06 In Home Streaming Sessions

    VMS and sessions streaming out of the VMS to the IP Clients. Note: Additional Streaming Out pages will display for up to six tuners. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 77: Table 23 - In Home Streaming Sessions - Streaming-In Fields

    Indicates whether the server buffer has encountered overflow condition. Server (VMS) TX Buffer Packet Number of packets in the server buffer. Count VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 78: D07 Audio / Video Status

    Audio Mute indicates if any of the audio outputs have been muted by the software, for example, selectable output control. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 79 (nnnnXnnnn), pixel display (i for interlaced, p for progressive), and frames per second (24, 25, 30, 60). VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 80: D08 Memory Configuration

    Diagnostics d08 Memory Configuration This diagnostic displays the VMS1100 series memory configuration. The information is updated when the diagnostic is displayed. Note: The Memory Configuration table will increase and scroll to multiple pages depending on the number of processes detected.

  • Page 81: D09 Interface / Port Status

    The Interface Status diagnostic displays when running in KreaTV. There is no front panel display. The information on the OSD is updated when you display the diagnostic. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1...

  • Page 82: Table 27 - Interface Status -Dvi/Hdmi Fields

    If the Product cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio means the Product supports the format. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 83: Table 28 - User Setting Fields

    Sets the digital service used for closed captions: • D1 PRIMARY LANGUAGE (default) • D2 SECONDARY LANGUAGE • D3, D4, D5, or D6 VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 84 Indicates the audio rate, for example: • 32 kHz • 44.1 kHz • 48 kHz • 96 kHz VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 85: D10 Current Sessions

    If live session, will have LOD Remote Streaming Number of remote streaming sessions to IP client STBs (live, recorded, or VOD). VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 86: D11 Connected Home

    FALSE = Inactive Ethernet Connectivity Number of times Ethernet connectivity was lost Loss Count since the last boot. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 87: Moca Node Network

    • NN is the 2-digit Network MoCA version • DHCP is the 2-digit Local MoCA node version VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 88: Moca Tx And Rx Phy Rates

    Network Coordinator Indication: Shows which node in the MoCA network is acting as the Network Coordinator. MoCA Tx and Rx Phy Rates VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 89: Table 32 - Connected Home - Moca Tx And Rx Phy Rates Fields

    The physical layer receive rate by the STB being polled from the connected node (indicated by Rx Phy Rate nodeID), expressed in Mbps VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 90: Moca Power And Attenuation Level

    MoCA Rx Power polled expressed in dBm for the link between the connected node and the STB being polled. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 91: Moca Rx Packet Count

    Count each direct link between the local and each MoCA node on the MoCA network, if available. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 92: Moca Priority Qos

    Possible values: • • N/A indicates Priority is Not Assigned DSCP value to be used. DSCP Mark VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 93: Ethernet Hardware Configuration

    (after auto negotiation) for the link. Possible values: Link Duplex • True = Enabled • False = Disabled VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 94: Registered Client List (Ip Client)

    An updated list must be supplied when an IP client is List added or removed (scroll down the list as the number of registered clients increase). VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 95: Dhcp Link Status

    IP Address of a second DNS server, if detected from the DHCP BHR DNS 2 IP Address interaction. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 96: Lan And Qos

    Possible values: • • N/A indicates Priority is Not Assigned Possible DSCP Mark DSCP value to be used. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 97: D12 Purchase / Poll Status

    Purchase indicator ON when IPPV Number of is enabled unsent purchases VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 98: Table 40 - Purchase / Poll Status Fields

    Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 99: D13 In Band Status

    Note: Additional information is available for the remaining five tuners on pages 3 thru 12. Scroll down to display for each additional tuner. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 100: Table 41 - In Band Status Fields

    The indicators cover all packet processors regardless of the stream they are monitoring: Front Panel Description Indicator VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 101: Table 42 - In Band Status Fields

    Power multiplex errors, up to 9999. It is updated every 5 seconds and reset each time the VMS1100 series is power cycled or another digital multiplex is tuned. The maximum value displayed is 9999, even if there were more than 9999 errors.

  • Page 102: D14 Out-Of-Band (Oob) Status

    ACS activation. OOB Frequency Indicates the OOB tuner center frequency, from 70 to 130 MHz. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 103 Displays the packet identifier (PID) stream the VMS1100 series tunes to for EMM data, in hexadecimal. Network PID Displays the network PID to which the VMS1100 is tuned to receive network messages, in hexadecimal. Signal Level/Received Indicates the estimated received power for that frequency in dBmV.
  • Page 104 “menu” button. The operator can then scroll up or down to one of the specific OOB frequencies. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 105: D15 Dvr/Hard Drive Status

    Diagnostics d15 DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard drive status. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 106: Table 44 - Dvr Status Fields

    Active — The hard drive is accessing data. Failed — The hard drive hardware has failed. Hard Drive Status (Continued) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 107: Table 45 - Hard Drive Partitions Fields (Pages 2 & 3)

    Reallocated Sector Count The threshold assigned for use in the SMART Threshold Exceeds Threshold Condition, if available. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 108: D16 Wan Network

    FIELD DESCRIPTION Failed Inform Count Indicates the number of failed inform attempts since the last successful Inform. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 109: D17 Keypad Status

    DESCRIPTION Key Code Indicates the key code of a front panel key or an IR Key press. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...

  • Page 110: Troubleshooting

    • If the VMS set-top is connected to a switched outlet on another unit, verify that that unit is powered on. Unplug the power cord from the VMS1100 AC outlet, plug it back it in, and then press the POWER button. It is recommended that you use an unswitched outlet, if possible.
  • Page 111 There is no video on the TV screen input source for the VMS. • Verify that the VMS1100 is powered on and tuned to an authorized cable channel. • Verify that all video cables between the VMS1100 and the TV are firmly connected.
  • Page 112 • Turn ON the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the VMS1100 set top is tuned to a 4:3 program. • Set the TV TYPE to 4:3 Pan-Scan. This enables the VMS set top to remove the black bars above and below the picture when possible.
  • Page 113 VMS set-top. Please note the hard drive will stay on even when the VMS1100 is turned off (standby). VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1...

  • Page 114: Definitions, Acronyms And Abbreviations

    KreaTV Americas Local Area Network Light Emitting Diode Media Access Control MoCA Multi-Media Over Coax Alliance MotoPLYR VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 115 Uniform Resource Locator Universal Serial Bus Unicode Transformation Format Video Media Server Wide Area Network Xtensible Markup Language VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS...
  • Page 116 ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024 www.arrisi.com 365-095-25654 x.1 11/2013...

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