Troubleshooting; Table 48 - Troubleshooting Guidelines - Arris VMS1100 Installation And Operation Manual

Troubleshooting

5
See the troubleshooting guidelines listed below for a possible solution to the problem you are experiencing
with the installation. If the problem is not resolved after performing the diagnostics, contact the TSCC for
assistance (see Getting Help
PROBLEM
The VMS will not power ON
The remote control does not
work
There is no audio when viewing
cable channels
VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual
365-095-25654 x.1
for more information).
Table 48 – Troubleshooting Guidelines
POSSIBLE SOLUTION
The VMS1100 may have received a software update and may not
power ON while the new software is being installed. Try again in a
few minutes.
• Verify that the AC power cord is connected to the VMS set-
top and an AC outlet. Unplug the VMS set-top from the AC
outlet, plug it back in, and then press the POWER button.
• If the VMS set-top is connected to a switched outlet on
another unit, verify that that unit is powered on. Unplug the
power cord from the VMS1100 AC outlet, plug it back it in,
and then press the POWER button. It is recommended that
you use an unswitched outlet, if possible.
• Press the POWER button on the VMS1100 front panel
instead of the remote control. The batteries in the remote
control may be depleted.
• Verify that the remote control is in "STB" mode.
• Verify that there are no obstructions between the remote
control and the VMS. Aim the remote control directly at the
VMS1100 front panel, not the TV or VCR.
• The angle between the remote control and the VMS1100
may be too large. Stand in front of the VMS1100 and not
too far to either side.
• Press and release operation keys one at a time, firmly and
deliberately.
• Try changing channels using the buttons on the VMS1100
front panel.
• Check the batteries in the remote control. Install new
batteries if needed.
• Verify that the mute button on the VMS1100 or the remote
control has not been pressed. Press MUTE on the remote
control to restore sound.
• If the VMS1100 audio output is connected to the TV, verify
that the mute button on the TV has not been pressed.
• If the VMS1100 audio output is connected to a home
theater receiver, verify that the receiver is set to the
appropriate input source and the mute button on the
receiver has not been pressed.
• Verify that you have the correct cables for the audio
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Troubleshooting
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