Getting Help; Calling For Repairs; Table 2 - Arris-Authorized Service Centers - Arris VMS1100 Installation And Operation Manual

Introduction

Getting Help

For help with your ARRIS product, you can contact the Technical Assistance Center (TAC) either by
telephone, online, or email:
•
Telephone call: 888-944-HELP (888-944-4357) or 1-215-323-2345
•
Website: http://moto.force.com/customercare360
•
Email: Tac.Helpdesk@ARRISI.com

Calling for Repairs

If an ARRIS set-top box requires repair service, please call one of the following ARRIS-authorized Service
Centers:
COMPANY
World Wide Digital
Teleplan
Please contact the ARRIS Technical Assistance Center (TAC) at 888-944-4357 (direct dial: 847-725-4011) for
assistance in verifying that repair is necessary. The TAC will create an RSA for repair or an RA for
replacement if equipment qualifies.
The RSA number must be prominently displayed on all equipment cartons. To ensure efficient service,
request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on
all equipment boxes.
The Service Center will provide the shipping address of the location performing your repairs.
Do the following to ship your equipment for repair:
1. Pack the unit securely, if possible in its original factory shipping carton.
2. Print or display the RSA number so it is easily visible on all equipment boxes.
3. Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.
4. Ship the unit PREPAID to the address provided by the Service Center.
VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual
365-095-25654 x.1
Table 2 – ARRIS-authorized Service Centers
FROM USA OR CANADA
1-800-227-0450
1-800-352-5274
This document is uncontrolled pending incorporation in an ARRIS CMS
OUTSIDE USA OR CANADA
1-956-541-0600
1-302-322-6088
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