Contacting Keysight; Shipping Your Analyzer To Keysight For Service Or Repair - Keysight N9912A Service Manual

RF Analyzer
N9912A
ANSI Z540 Standards Compliant Calibration
A complete set of measurements that test the analyzer to the manufacturer's published specifications. It
includes both pre- and post-adjustment data with measurement uncertainty information compliant to the
ANSI/NCSL Z540 standard.
This calibration option is available at the time of purchase or can be obtained later by sending your analyzer
to Keysight for calibration. Refer to

Contacting Keysight

Assistance with test and measurements needs and information on finding a local Keysight office are
available on the Web at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, please contact your Keysight field engineer.
NOTE In any correspondence or telephone conversation, refer to the Keysight product by its model
number and full serial number. With this information, the Keysight representative can
determine whether your product is still within its warranty period.

Shipping Your Analyzer to Keysight for Service or Repair

IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal hard disk drive in
your analyzer as part of its repair. This will erase all user information stored on the hard disk.
It is imperative, therefore, that you make a backup copy of your critical test data located on
the analyzer's hard disk before shipping it to Keysight for repair.
If you wish to send your network analyzer to Keysight Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a description of any failed
test and any error message.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Keysight for instructions on where to ship your analyzer. Refer to
2-5.
Service Guide N9912-90003
"Shipping Your Analyzer to Keysight for Service or
General Product Information
Keysight Support, Services, and Assistance
Repair".
"Contacting Keysight" on page
2-5