Fault Messages; Fault Correction Procedure - InfoPrint 6500 DBCS User Manual

Fault Messages

If a fault condition occurs in the printer, the Attention indicator on the operator
panel lights, and the first line of the operator panel message display indicates
the fault. The second line of the display indicates how to clear the fault.
Table 8: explains each fault message and describes how to correct the fault
condition. Displayed faults fall into one of two categories:
•
•

Fault Correction Procedure

Before correcting a fault, read the fault explanation, then proceed to fix the
problem, taking the following steps:
1. Write down the number of the error message(s) being displayed.
2. Read the fault explanation, then proceed to fix the problem, if possible.
3. Press STOP to clear the fault message. Press START to return to Ready
4. If the fault message reappears, power off the printer, wait 15 seconds,
5. Run your print job again. If the fault message reappears, turn off power to
The following table explains each fault message and offers suggestions for
correcting the fault condition.
Fault Message
001 END OF FORMS
LOAD FORMS
002 FORMS JAMMED
CLEAR AND RELOAD
FORMS
003 FORMS EJECTED
PRESS EJECT/RESTORE
Operator correctable.
InfoPrint service representative required to correct.
mode, and resume printing.
then power on the printer.
the printer, then call your InfoPrint service representative. Otherwise, no
further attention is required.
Table 8: Fault Messages
Operator
Correctable?
Yes Printer is out of paper.
Yes No paper motion.
Yes Non–error status
message.
Fault Correction Procedure
Explanation
Load paper. Refer to the
InfoPrint 6500 Line Matrix
Printers: Quick Start
Guide.
Clear paper jam and
reload paper. See the
User's Manual. Reset
platen lever.
Press the EJECT/
RESTORE key to return
paper to print position.
Solution
137