Table Of Contents - HP HSR6600 Troubleshooting Manual

Contents
Introduction ······································································································································································· 1
General guidelines ···························································································································································· 1
Collecting log and operating information ······················································································································ 1
Collecting common log messages ·························································································································· 2
Collecting diagnostic log messages ······················································································································· 3
Collecting operating statistics ································································································································· 4
Contacting technical support ··········································································································································· 5
Troubleshooting CPOS interfaces··································································································································· 6
CPOS interface and serial interface down ····················································································································· 6
Symptom ···································································································································································· 6
Solution ······································································································································································ 6
Data link layer protocol flapping or traffic forwarding failure on serial interface ····················································· 7
Symptom ···································································································································································· 7
Solution ······································································································································································ 7
Related commands ···························································································································································· 8
Troubleshooting FIP-600 LPU ·········································································································································· 9
Failure to ping a directly connected device ··················································································································· 9
Symptom ···································································································································································· 9
Solution ······································································································································································ 9
Failure to forward traffic ················································································································································ 10
Symptom ································································································································································· 10
Solution ··································································································································································· 10
Packet loss ······································································································································································· 11
Symptom ································································································································································· 11
Solution ··································································································································································· 11
Related commands ························································································································································· 12
Troubleshooting POS interfaces ··································································································································· 13
Interface physically down ·············································································································································· 13
Symptom ································································································································································· 13
Solution ··································································································································································· 13
Data link layer down ····················································································································································· 13
Symptom ································································································································································· 13
Solution ··································································································································································· 13
Related commands ························································································································································· 14
Troubleshooting SAP modules ······································································································································ 15
An interface can't come up ··········································································································································· 15
Symptom ································································································································································· 15
Solution ··································································································································································· 15
Failure to forward traffic ················································································································································ 15
Symptom ································································································································································· 15
Solution ··································································································································································· 15
Packet loss in data forwarding ····································································································································· 16
Symptom ································································································································································· 16
Solution ··································································································································································· 16
Related commands ························································································································································· 16
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