Interfaces Not Present; Symptom; Solution; Subcard Not Present - HP HSR6600 Troubleshooting Manual

Interfaces not present

Symptom

A subcard is present but the interfaces on the subcard are not present.

Solution

To resolve the problem:
1. Execute the display device verbose command to identify the subcard type and state.
Verify that the interfaces are compatible with the subcard type.

See the installation guide or interface module manual to determine whether the LPU supports

the subcard.
2. If the problem persists, collect the following information and contact HP Support.
Execute the display hardware internal util slot 3 nvlog 0 100 command in probe view to collect

log messages.
Execute the bash command in user view and execute the more /var/log/trace.log command to

collect log messages.

Subcard not present

Symptom
A subcard is installed on the device, but no information about the subcard is displayed in the display
device verbose command output.
Solution
To resolve the problem:
1. See the device installation guide or interface module manual to determine whether the LPU
supports the subcard.
2. Execute the display hardware internal pci device slot slot-num command in probe view.
For example, if the subcard is installed in slot 5, execute the command as follows:
[HP-probe]display hardware internal pci device slot 5
... ... ... ...
<02:05.00> pex8624 unit 1 port 5
<09:00.00> tsi384 linking subslot 2
<10:00.00> pci device in subslot 2
<02:06.00> pex8624 unit 1 port 6
<14:00.00> fpga for subslot 2
... ... ... ...
If the command output does not contain the pci device in subslot x message, contact HP

Support.
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