Network Setup Problems - Brother PT-P950NW User Manual

Troubleshooting

Network Setup Problems

Problem
You are using security software
Your security settings
(SSID/Network Key) are incorrect
Your P-touch Label Printer is placed
too far from your mobile device
There are obstructions (walls or
furniture, for example) between your
P-touch Label Printer and the mobile
device
A wireless computer, Bluetooth
supported device, microwave oven
or digital cordless phone is near the
P-touch Label Printer or the wireless
access point/router
You are using MAC Address filtering You can confirm the MAC address by printing the printer settings report.
Your wireless access point/router is
in stealth mode (not broadcasting the
SSID)
Your P-touch Label Printer is not
connected correctly to the network
I have checked and tried all of the
above, but still cannot complete the
Wi-Fi settings
Solution
Confirm your settings in the installation dialog box.

 Allow access when the security software alert message appears during the
printer installation.
Recheck and select the correct security settings.
 The manufacturer's name or model number of the wireless access
point/router may be used as the default security settings.
 See the instructions supplied with your wireless access point/router for
information on how to find the security settings.
 Ask the manufacturer of your wireless access point/router or ask your
Internet provider or network administrator.
Move your P-touch Label Printer within about 3.3 ft (1 m) of the mobile device
when you configure the Wi-Fi network settings.
Move your P-touch Label Printer to an obstruction-free area.
Move other devices away from the P-touch Label Printer.
See Confirming the P-touch Label Printer Settings on page 82 for more
information.
 You must type the correct SSID name during the installation or when using
the Printer Setting Tool.
 Check the SSID name in the instructions supplied with your wireless access
point/router and reconfigure the Wi-Fi settings.
Check the (Wi-Fi) indicator on the P-touch Label Printer.
: The network is correctly connected.
(flashes once every three seconds): The network is connected
incorrectly, and the Wi-Fi settings must be reconfigured.
Turn off the P-touch Label Printer, and then turn it on again. Then try and
configure the Wi-Fi settings again.
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