Network Setup Problems - Brother E850TKW User Manual

Troubleshooting

Network Setup Problems

Problem
You are using security software
Your security settings
(SSID/Network Key) are incorrect
Your P-touch is placed too far from
your mobile device
There are obstructions (walls or
furniture, for example) between your
P-touch and the mobile device
A wireless computer, Bluetooth
supported device, microwave oven
or digital cordless phone is near the
P-touch or the wireless access
point/router
You are using MAC Address filtering You can confirm the MAC address by printing the P-touch settings report.
Your wireless access point/router is
in stealth mode (not broadcasting the
SSID)
Your P-touch is not connected
correctly to the network
I have checked and tried all of the
above, but still cannot complete the
Wi-Fi settings
Solution
Confirm your settings in the installation dialog box.

 Allow access when the security software alert message appears during the
printer installation.
Recheck and select the correct security settings.
 The manufacturer's name or model number of the wireless access
point/router may be used as the default security settings.
 See the instructions supplied with your wireless access point/router for
information on how to find the security settings.
 Ask the manufacturer of your wireless access point/router or ask your
Internet provider or network administrator.
Move your P-touch within about one metre of the mobile device when you
configure the Wi-Fi network settings.
Move your P-touch to an obstruction-free area.
Move other devices away from the P-touch.
See Confirming the P-touch Settings on page 120 for more information.
 You must type the correct SSID name during the installation or when using
the Printer Setting Tool.
 Check the SSID name in the instructions supplied with your wireless access
point/router and reconfigure the Wi-Fi settings.
Check the wireless connection indicator on the LCD.
: Connected in Wi-Fi mode.
: Disconnected in Wi-Fi mode, so the wireless settings must be
reconfigured.
: Connected or disconnected in Wireless Direct mode.
Turn the P-touch off, and then turn it on again. Then try and configure the Wi-Fi
settings again.
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