Malmet WDS Operation, Maintenance And Installation Manual page 51

WDS
Operation, Maintenance and Installation Manual
It is the owner's responsibility to provide safe access to the unit. Malmet, or any of its authorised service outlets, may
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refuse to perform maintenance or warranty work if access is unsafe, as determined by Malmet or any of its authorized
service outlets at their sole discretion (acting reasonably).
Should a warranty claim be rejected you will be advised in writing with a full explanation of our reasons.
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It is our policy to have a Warranty Claim Procedure that is fair to our customers and provides an efficient system of
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replacement and/or repair of faulty parts. If at any time you believe we are not meeting our commitment to you please
contact Malmet Head Office – Leeton by telephone on (02) 6953 7677 or in writing to PO Box 373, Leeton NSW 2705.
To the extent permitted by law, no responsibility will be accepted for outside elements including, but not limited to storms,
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pest and vermin that may cause damage to the unit.
To the extent permitted by law, no responsibility will be accepted for damage incurred as a result of, or incidental
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to, electrical surges or brown outs or for any other consequential damages.
If there is no certificate of compliance for plumbing or electrical, Malmet reserves the right to refuse service on non-
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compliant installations.
To the extent permitted by law, claims for damage to contents, carpet, ceilings, foundations or any other
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consequential loss either direct or indirect resulting from, power spikes, incorrect operation, incorrect installation, faulty
product or any other cause, are excluded.
This warranty, and to the extent permitted by law, any warranties owed by Malmet under the Australian Consumer Law
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or other applicable legislation, are not transferrable and cannot be sold, assigned or transferred in any other way from
the purchaser to any other person.
To the extent permitted by law, unauthorised use of any parts that were not supplied or approved for use in the
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applicable unit by Malmet will result in this warranty and any warranty claims applicable to that unit being void.
Warranty labour (service work) shall not include units located outside of city metropolitan areas. Costs outside these
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areas shall be borne by the Customer. The Customer shall be notified of this prior to the warranty call out.
To the extent permitted by law, a charge will be made for work done or a service call made where:
There is no default apparent with the unit, as determined by Malmet or its authorized representative or agent at their
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sole discretion (acting reasonably).
The defective operation of the unit is due to failure of electricity or water supply.
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Defects are caused by neglect, incorrect application, abuse or by accidental damage of the unit.
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An unauthorised person has attempted to repair the unit.
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Harsh environmental situations including, but not limited to, water quality that may cause the water tank damage
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cannot be considered warranty.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
If you believe there is a defect in a unit you have purchased from Malmet, you must notify Malmet in writing of such
defect, by sending a letter ("Notice of Defect") to Malmet at PO Box 373, Leeton NSW 2705 prior to the expiration of the
applicable warranty period set out in this warranty.
For the avoidance of doubt, Malmet must receive your Notice of Defect prior to the expiration of the warranty period, and
will be deemed to receive such Notice of Defect one business day (in the state of New South Wales) after you post the
Notice of Defect.
To the extent permitted by law, Malmet will not reimburse you for any expense you incur in claiming or attempting to make
a claim for repair or replacement of a component under this warranty.
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