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Vertical Comdial DX-120 Programming Manual

Vertical Comdial DX-120 Programming Manual

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Technical Manual - Volume II

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Summary of Contents for Vertical Comdial DX-120

  • Page 1 Programming Manual Technical Manual - Volume II...
  • Page 2 DISCLAIMER This manual has been developed by Vertical Communications, Inc. (the “Company”) and is intended for the use of its customers, potential customers, and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.

  • Page 3: Table Of Contents

    DX-120 Programming Manual TABLE OF CONTENTS SECTION 1 - INTRODUCTION ..............1 VERVIEW .
  • Page 4 DX-120 Programming Manual ABLE ONTENTS Table of Contents (continued) SECTION 4 - PROGRAMMING SYSTEM RESOURCES ..............39 VERVIEW .
  • Page 5 DX-120 Programming Manual ABLE ONTENTS Table of Contents - Section 5 (continued) ISDN (T1/PRI) C ..... . 155 ROGRAMMING FOR THE PTIONAL ARDS Programming for an Optional T1 Card .
  • Page 6 DX-120 Programming Manual ABLE ONTENTS Table of Contents - Section 6 (continued) Setting Hold Abandon Time Interval ..........291 Setting Unsupervised Talk Time .
  • Page 7 DX-120 Programming Manual ABLE ONTENTS Table of Contents (continued) SECTION 10 - PROGRAMMING EXTENSIONS ..............385 VERVIEW .
  • Page 8 DX-120 Programming Manual ABLE ONTENTS - 6 -...

  • Page 9: Section 1 - Introduction

    DX-120 Programming Manual SECTION 1 - INTRODUCTION OVERVIEW Once you have installed the system hardware, it is time to specify how you want the system to operate, using the programmable DX-120 features. You need to set up the following: • system settings such as system date and time, day/evening modes, and the numbering plan needed to meet your customers' needs (“Section 4 - Programming System Resources”...
  • Page 10 DX-120 Programming Manual ROGRAMMING PTIONS PROGRAMMING METHODS (continued) Programming Interface Advantages Disadvantages • You can save the existing database • You need a laptop with a serial port. residing on the switch via a • You do all programming on site. RECEIVE ALL command.

  • Page 11: Upgrading An Existing System

    During a hardware upgrade, you need to add the new hardware and then program the corresponding feature set in the existing database. • There are specific procedures to follow when adding new hardware to an existing system. See the Vertical DX- 120 Installation and Maintenance Manual available on the Vertical CCC web site (www.vertical.com/ccc). - 3 -...

  • Page 12: Converting A Dx-80 Database To A Dx-120 Database

    DX-120 Programming Manual PGRADING AN XISTING YSTEM Converting a DX-80 Database to a DX-120 Database A tool has been created that allows you to convert an existing DX-80 database for use in the DX-120DX-80 DB Converter is a tool that allows you to convert DX-80 database files to DX-120 database files. This process MUST be performed using PC-DBA only (i.e., you cannot convert the database using the DET).
  • Page 13 DX-120 Programming Manual PGRADING AN XISTING YSTEM Converting A DX-80 Database to a DX-120 Database (continue) F39 DB F03 DB ONVERTING AN FILE TO AN FILE With the help of this module, users can convert a DB file in F39 format (e.g., a file created by using the module “Receive Data from KSU”) to a DB file in F03 format.
  • Page 14 DX-120 Programming Manual PGRADING AN XISTING YSTEM Converting an F39 DB file to an F03 DB file (continued) OTHER DIFFERENCES WHICH MAY AFFECT CONVERTING • F39 has 60 Extensions while F03 has 120 • Only 60 Extensions settings will be copied to F03 database file. You should set others manually. •...

  • Page 15: Programming A New System

    XISTING YSTEM Programming a New System This manual provides information for completely programming a new DX-120 system from scratch. Vertical also provides you with some tools you can use to reduce your programming time. These tools include: • a series of worksheets for you to plan your system structure, and record the programming for future reference if necessary.
  • Page 16 DX-120 Programming Manual PGRADING AN XISTING YSTEM Programming a New System (continued) ETTING P THE YSTEM EATURES FOR YSTEM DMINISTRATION AND ESOURCES The system features allow you to control system administration and to assign system resources. Perform the following tasks. HINT Details on how to perform these tasks are included in see “Overview”...

  • Page 17: Section 2 - Programming Options

    DX-120 instead by using any DET phone. Loading PC-DBA Software When you download PC-DBA from the Vertical web site it is contained in an archived format to expedite the download. Vertical recommends that you perform the following steps when downloading PC-DBA.

  • Page 18: Programming Using Pc-Dba

    PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Programming Using PC-DBA CAUTION! The changes you make using PC-DBA are stored in a temporary working directory. They are not uploaded to the DX-120 system memory until you perform a SEND function. Do not forget this crucial step, or you may lose the programming changes you just made.
  • Page 19 PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Programming Using PC-DBA (continued) PC-DBA M ENUS Review the following menus to become more familiar with where the various options are for using, programming, and maintaining PC-DBA. File menu provides you with all the basic functions of handling the DB file.

  • Page 20: Database Save And Restore

    PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Database Save and Restore The working directory is the location allocated in the PC for all changes while the PC-DBA programming session is in progress. You may want to save the data in this directory for later retrieval since you may be working on many various databases.

  • Page 21: Connecting Pc-Dba To The Switch

    HINT Also see...For specific information about making a physical connection between PC-DBA and the switch, be sure to review the Vertical DX-120 Installation and Maintenance Manual available on the Vertical CCC web site (www.vertical.com/ccc). Connecting PC-DBA to the Switch (continued on next page)
  • Page 22 PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Connecting PC-DBA to the Switch (continued) Once you make this connection, you can connect to the DX-120 system processor and download (receive) the DX-120 database memory to the PC-DBA laptop working directory. A connection can be made either on-site or remotely: SITE ABLE...
  • Page 23 PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION 4) Click the OK button to display the next Connect screen that provides the current (local and remote) settings for the connections. 5) Make any necessary changes to the connection settings (as described on next page): IMPORTANT! •...

  • Page 24: Changing Database Administrator Password

    PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Remote (modem) Connection (continued) Click Connect to being the connection process. • Several brief messages will be displayed to let you know what's happening during this process (e.g., sending the password, connection request, successful connection). •...
  • Page 25 PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Changing Database Administrator Password (continued) 4) Enter the new password. • When you enter text in this field, a new field will appear (i.e., Confirm Password). 5) Enter the new password again to confirm it. •...

  • Page 26: Receiving Data From The Switch

    PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Receiving Data from the Switch Before data can be exchanged between PC-DBA and the DX-120 system, you must Connect (F5) to the switch. After you establish a successful connection between the DX-120 processor and the PC-DBA software, the system displays the word Connect at the bottom of the screen, next to the time and date.

  • Page 27: Sending Data To The Switch

    PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Receiving Data from the Switch (continued) 5) Click on the specific items you want to receive to select them. Click Select All to select all the items on that screen. • Use the Unselect All button to deselect all items on the page. You can then reselect any specific items as needed.
  • Page 28 PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Sending Data to the Switch (continued) Press F4 to d isplay a list of categories that represent the information that can be sent. Click on these buttons to display the list of options for the corresponding category.

  • Page 29: Disconnecting Pc-Dba From The Switch

    F5. Then click Receive or press F3 to perform a Receive All and download all factory settings to a new database file on the PC. HINT Also refer to the Vertical DX-120 Installation and Maintenance Manual which can be found on the Vertical CCC website (www.vertical.com/service-login.html). Initializing the System (continued on next page)
  • Page 30 Click No to cancel the Cold Start and close the warning prompt. 3) Click OK to close the window. HINT Also refer to the Vertical DX-120 Installation and Maintenance Manual which can be found on the Vertical CCC website (www.vertical.com/service-login.html). - 22 -...
  • Page 31 Click No to cancel the Warm Start and close the warning prompt. 3) Click OK to close the window. HINT Also refer to the Vertical DX-120 Installation and Maintenance Manual which can be found on the Vertical CCC website (www.vertical.com/service-login.html). - 23 -...

  • Page 32: Getting Help (F1)

    PC-D (PC-DBA) DX-120 Programming Manual ROGRAMMING VIA ATABASE DMINISTRATION Getting Help (F1) You can access Help via the main menu bar or from any screen within the program. From the PC-DBA main screen: Click here to display a list of options. Click here to display the first page of the online help.
  • Page 33 Click on the Help button from any screen..to display the corresponding page in online help. HINT If you are unable to find the information you need in the Help system, contact Vertical Technical Support for assistance. - 25 -...

  • Page 34: Using Any Digital Extension Telephone (Det)

    DX-120 system while the telephone is in use; however, certain button operations are used during programming and cannot be used for telephone call processing. Therefore, Vertical suggests not using these features simultaneously unless you have been directed to do so by the servicing technician.

  • Page 35: Database Item Select Screen

    (DET) DX-120 Programming Manual SING IGITAL XTENSION ELEPHONE Database Item Select Screen After you enter the correct password and press show, the system opens DX-80 Database Administration and displays the Database Item Select screen. This screen allows you to skip to the necessary database item for immediate programming of that item.
  • Page 36 THIS PAGE INTENTIONALLY LEFT BLANK...

  • Page 37: Section 3 - Getting Started

    For details on modifying the default Numbering Plan see “Customizing the Numbering Plan” on page 103. SHORTCUTS THAT HELP YOU WORK FASTER Vertical also provides you with some tools you can use to reduce your programming time. These tools include: •...

  • Page 38: Copying Baseline Co Line Setups

    DX-120 Programming Manual HORTCUTS THAT ASTER Copying Baseline CO Line Setups This is a programming aid feature. Once you have programmed one CO line for the baseline configuration settings, you can copy those setting to other CO lines using this utility. Copying these setups requires two separate procedures whether you program via PC-DBA or by DET: You must: A) Program the CO Line Setup to be copied...
  • Page 39 DX-120 Programming Manual HORTCUTS THAT ASTER Copy the Programmed CO Line Setup via PC-DBA (continued) Copy a CO Line Setup to All the Lines in a Line Group 2) Locate the Group area under CO Line Copy. 3) Select the CO line directory number you want to use as a baseline from the dropdown list in the Source DIR No.
  • Page 40 DX-120 Programming Manual HORTCUTS THAT ASTER Copy the Programmed CO Line Setup via the DET (continued) Copy CO Lines One at a Time 3) Enter 08-11-01. 4) Press save to display the Individual CO Line Copy screen. 5) Press show to display the prompt: “COPY FROM”. 6) Enter the CO line directory number you want to use as a baseline.
  • Page 41 DX-120 Programming Manual HORTCUTS THAT ASTER Copy Baseline Setups (continued) OPYING ASELINE XTENSION ETUPS You can use this database feature to quickly copy the various programming and settings for one extension to other extensions. Copying these setups requires two separate procedures whether you program via PC-DBA or by DET: You must: A) Program the Baseline Extension Setup to be copied B) Copy the programmed Baseline Extension Setup - Setups can be copied one line at a time or several lines at a...
  • Page 42 DX-120 Programming Manual HORTCUTS THAT ASTER Copy the Programmed CO Line Setup via PC-DBA (continued) Copy All Lines in a Pickup Group 2) Locate the Group area under Extension Copy. 3) Select the extension number you want to use as a baseline from the dropdown list in the Ext DIR No. field. •...
  • Page 43 DX-120 Programming Manual HORTCUTS THAT ASTER Copy the Programmed Baseline Extension Setups via the DET (continued) Copy Individual Extension Settings 3) Enter 08-12-01. 4) Press save to display the “INDIVIDUAL COPY” programming screen. 5) Press show to display the prompt: “COPY FROM”. 6) Enter the extension directory number you want to use as a baseline.

  • Page 44: Feature / Directory Number Lookup

    DX-120 Programming Manual HORTCUTS THAT ASTER Feature / Directory Number Lookup The DX-120 system has many features and codes, and at times it may be difficult to remember the code for the necessary feature. The DX-120 has a built-in feature code directory to allow you to look up the codes from a DET phone.

  • Page 45: Resetting An Extension To The Default Set

    DX-120 Programming Manual HORTCUTS THAT ASTER Feature / Directory Number Lookup (continued) IND A UFFIX 1) Press suffix to display a list of digits dialed after system resource directory numbers displays (see page 474 for a listing of the default suffix codes). 2) Press next (and/or back) to move through the list until you see the suffix you want to select.
  • Page 46 THIS PAGE INTENTIONALLY LEFT BLANK...

  • Page 47: Overview

    DX-120 Programming Manual SECTION 4 - PROGRAMMING SYSTEM RESOURCES OVERVIEW The system features allow you to control system administration and to assign system resources. The DX-120 provides programmable features that allow you to establish these various settings. BASIC SYSTEM PROGRAMMING TASKS CAUTION Database changes reside only on your computer.

  • Page 48: Assigning Attendants

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning Attendants You assign a primary attendant to each of the DX-120 system’s three tenant groups. The standard Digital Speakerphone serves as the attendant telephone. When assigned as attendant, this extension supports general system functions like line recall, forced incoming ICM call forward, and manual evening or alternate service mode operation.
  • Page 49 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Attendant Extension (continued) • Features settings that can affect the attendant extension include the following. Do Not Disturb (i.e., forced DND) Hotel Mode Room Status (F7#) Attendant Administration (F#0) Service Mode Change Auto Attendant Message Record/Review Temporary Service Mode System Speed Dial Call Forward Auxiliary Lamp...
  • Page 50 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning Attendants via PC-DBA (continued) 1) Go to Programming System Resource Attendant to display the Attendant screen. • This screen has two parts: a table at the top that summarizes the current settings, and some entry fields at the bottom that are used to change the information in the table.
  • Page 51 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning Attendants via PC-DBA (continued) Assign the Alternate Attendant Extension If you do not wish to assign an alternate attendant extension, leave the field blank and skip to step 8. 7) Click the down arrow next to the Alternate field to display the list of available extensions. •...
  • Page 52 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Attendant Extension (continued) SSIGNING TTENDANTS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 53: Assigning System Reminders

    The system uses the music source connected to the MC1 connector for the system reminder (unless the internal music source is selected by an option strap on the CPM-- refer to the Vertical DX-120 Installation and Maintenance Manual which can be found on the Vertical CCC website (www.vertical.com/service-login.html).
  • Page 54 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning System Resources (continued) PC-DBA SSIGNING YSTEM EMINDERS VIA From the PC-DBA main screen: 1) Go to Programming System Resources System Reminders to display the System Reminder screen. 2) Enter the time at which you want the system to play into the Tenant 1 -Reminder 1 field. •...
  • Page 55 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning System Reminders via PC-DBA (continued) 3) Select a maximum duration in minutes from the Play Time field for the system to play the reminder. • Valid entries are even numbers of minutes, from 1 to 10. •...
  • Page 56 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning System Reminders (continued) SSIGNING YSTEM EMINDERS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 57: Setting System Time, Date, And/Or Hour Mode

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting System Time, Date, and/or Hour Mode The DX-120 system provides a built-in time clock to track system time for certain features. NOTE If you check this in PC-DBA, what you are seeing is the current time on your PC, not the current time on the switch.
  • Page 58 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting the Hour Mode via PC-DBA (continued) 1) Go to Programming System Application General Settings to display the System Application—General Settings screen. 2) Click to select the hour mode you want to use (i.e., 12 or 24). •...
  • Page 59 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting the Hour Mode via PC-DBA (continued) 5) Go to Programming System Application System Time to display the System Application—System Time screen. 6) Enter the current year. 7) Select the current month. • The default is JAN. 8) Select the day of the month.
  • Page 60 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting System Time, Date, and/or Hour Mode (continued) YSTEM ODE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...
  • Page 61 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting System Time, Date, and/or Hour Mode (continued) Change the Date: From the Select screen (see steps 1 through 3 above): 4) Enter 08-14-03 to display the current date. 5) Press chg. 6) Enter 2 digits for the new date setting. HINT You must always use a two-digit format: if you want to set the date for the 9th, you would need to enter it as 09.
  • Page 62 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting System Time, Date, and/or Hour Mode (continued) Change the Hour: You can continue from step 6 above or: From the Select screen (see steps 1 through 3 on page 52): 4) Enter 08-14-05 to display the hour. 5) Press chg.

  • Page 63: Setting Up Ring Scheme

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Ring Scheme Discriminating Ringing is provided to denote ringing patterns specific to system resources. Ringing at an extension for intercom calls is different than ringing for CO line calls; this difference is referred to as discriminating ringing. There are 10 ringing options from which to choose.
  • Page 64 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Ring Scheme (continued) PC-DBA ETTING CHEME VIA From the PC-DBA main screen: 1) Go to Programming System Application General Settings to display the Application—General Settings screen. In the Ring Scheme field: 2) Select the desired ring number that corresponds to the ring schemes you want to use.
  • Page 65 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Ring Scheme (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.

  • Page 66: Naming Co Lines

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Naming CO Lines The DX-120 allows you to name (or label) CO lines so you can customize the appearance of the line identifier in the telephone display when the CO line is in use. This labeling can assist users when handling CO line calls by displaying the intended purpose of that CO line.
  • Page 67 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Naming CO Lines via PC-DBA (continued) 2) Highlight the current entry in the CO Line Name field at the bottom or the CO Line names screen. 3) Enter the name you want to assign to the specified line. 4) Click above the entry line to move the newly entered name next to the specified line number.

  • Page 68: Setting Up Pre-Programmed Messages

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Pre-Programmed Messages The DX-120 can notify a busy or unattended DET of a call attempt via one of the DX-120 system messaging features. At the DET display, the system shows messages waiting and provides prompts to assist the extension user in responding to the messages.
  • Page 69 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Pre-Programmed Messages via PC-DBA (continued) 1) Go to Programming System Resource Preprogrammed Message to display the Preprogrammed Message screen. 2) Enter information in the fields as described below: In this field... enter...
  • Page 70 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Pre-Programmed Messages (continued) ETTING ROGRAMMED ESSAGES VIA THE You can set up both Outgoing and Premise Preprogrammed messages (see field descriptions under step 2 on previous page): NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
  • Page 71 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Pre-Programmed Messages via the DET (continued) Setting Up Premise Messages From the DB Item Select screen (using steps 1 to 3 on page 62): 4) Enter 04-07-02-01. 5) Press save to display Preprogrammed Messages – Premise (Text) Message –...

  • Page 72: Programming Speed Dial Numbers

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers Speed dialing allows you to store frequently dialed numbers. The system accesses these numbers for dialing by the associated speed dial directory number (speed number location). You can store the directory number on any feature button for instant, one-button operation.
  • Page 73 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers (continued) • The following conditions apply to assigning system speed dial numbers: The DX-120 system has 1000 speed dial number memory locations that are dynamically allocated to the system use (extensions individually via extension speed dial locations, or all extensions via system speed dial locations).
  • Page 74 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers via PC-DBA (continued) 1) Go to Programming System Resource SPD.No.Assignment and Programming to display the SPD.No.Assignment and Programming screen. In the System SPD area: 2) Select the Tenant group you wish to program. 3) Select the number of speed dial numbers you want to assign to the currently selected tenant group from the Number of SPD (for Tenants) field.
  • Page 75 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers via PC-DBA (continued) Once you have assigned a maximum number of system speed dials to each tenant group: 4) Click on the desired speed dial the in the System SPD scroll list. •...
  • Page 76 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers via PC-DBA (continued) Once you have assigned a maximum number of system speed dials to each extension: 10) Click on the desired speed dial the in the System SPD scroll list. •...
  • Page 77 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers (continued) ROGRAMMING PEED UMBERS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...
  • Page 78 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers via the DET (continued) Programming the Number of System Speed Dial Numbers Allowed per Tenant: Use this process to program speed dial numbers for use by any extension user on the DX-120 system. From the DB Item Select screen (see steps 1 through 3 on page 69): 4) Enter 04-08-02.
  • Page 79 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming Speed Dial Numbers via the DET (continued) 10) Press save to display the speed dial number and the new contents. 11) Press next. 12) Press chg to select the C.O. Group you want to associate with this speed dial. •...

  • Page 80: Programming Cid Names And Assignments Table

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming CID Names and Assignments Table This table stores information used by the DX-120 when dialing outgoing calls. Such information includes any special entries used when dialing (e.g., local area codes, country and international country codes), as well as any names displayed during those calls.
  • Page 81 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming CID Names and Assignments Table via PC-DBA (continued) 1) Go to Programming System Resource CID Name Table Assignment and Programming to display the CID Name Table Assignment and Programming screen. 2) Select the tenant for which you want to program CID information. 3) Decrease or increase (if there is sufficient room) the number of caller ID names in the table as needed (and if there is sufficient room).
  • Page 82 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming CID Names and Assignments Table via PC-DBA (continued) 4) Select a line in the scroll list just below the Tenant and Increase/Decrease fields. 5) Enter the name you wish to associate with a CID entry. 6) Enter the corresponding telephone number in Phone Number field for the name you entered in the previous step.
  • Page 83 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming CID Names and Assignments Table (continued) CID N ROGRAMMING AMES AND SSIGNMENTS ABLE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...
  • Page 84 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Programming CID Names and Assignments Table via the DET (continued) 18) Enter 04-10-3-01. 19) Press save if you want to increase the number of Caller ID numbers allowed for tenant group 3. Enter 04-10-3-02. 20) Press save if you want to decrease the number of Caller ID numbers allowed for tenant group 3.

  • Page 85: Assigning External Page

    BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning External Page The system provides external one-way, dedicated paging access to a paging amplifier or multi-zone one- way page controller. The external paging zone may be accessed individually, or with all eight internal paging zones as an all-call page.
  • Page 86 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning External Page ID via PC-DBA (continued) 3) Select the groups you want to assign to the selected port. • A checked box indicates that the group is assigned to the currently selected port. If a box is unchecked, that group is unassigned.
  • Page 87 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning External Page ID via the DET (continued) 8) Press show to display the tenant group. 9) Press next to display the first paging group. 10) Press chg to select (and apply) the currently displayed paging group. 11) Press next to display the next paging group.

  • Page 88: Establishing Loud Bell Settings

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Establishing Loud Bell Settings If the system is installed in high noise environments (e.g., where machinery is being used, shipping/receiving areas, etc.), there is often a requirement to equip a loud (high-gain) ringing device. PC-DBA STABLISHING ETTINGS VIA...
  • Page 89 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Establishing Loud Bell Settings via PC-DBA (continued) 2) Click the down arrow to the right of the Application field and select one of the following: - L.B. (loud bell) - this is the default setting - M.S.1 (music source 1) - M.S.2 (music source 2) - E.P.
  • Page 90 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Establishing Loud Bell Settings (continued) STABLISHING ETTINGS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 91: Establishing Music Sources

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Establishing Music Sources CAUTION! It is the your responsibility to adhere to all applicable copy¦right laws and any other music source restrictions. • The system provides two dedicated 3.5 millimeter phono-jack type inputs so you can connect two external music sources.
  • Page 92 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Establishing Music Sources via PC-DBA (continued) 1) Go to Programming System Application Numbering Plan to display the Numbering Plan (Part 1) screen. 2) Click More... to display the Numbering Plan (Part 2) screen. Establishing Music Sources via PC-DBA (continued on next page) - 84 -...
  • Page 93 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Establishing Music Sources via PC-DBA (continued) In the Music Source fields in the center left area of the screen: 3) Specify the appropriate information in the fields as described below: For this field... Specify...
  • Page 94 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Establishing Music Sources (continued) STABLISHING USIC OURCES VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 95: Assigning Ancillary Devices - Loud Bell, External Page, Or Music On Hold

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning Ancillary Devices - Loud Bell, External Page, or Music on Hold There is often a requirement to control ancillary devices via the telephone system. The DX-120 system provides one dry contact closure (standard) for interface of the various devices. CAUTION It is important to adhere to the electrical requirements of this contact.
  • Page 96 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning Ancillary Devices (continued) • This feature is used in conjunction with a bell or buzzer and acts as a gate/door control. EXAMPLE You might want to set this feature up in a warehouse so that when a truck pulls up to the gate to make a delivery, he calls the warehouse manager who can then dial 779 to open the gate for the truck to drive through to get back to the loading dock of the warehouse.

  • Page 97: Assigning The Dss Port/Owner

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning the DSS Port/Owner The Attendant/Extension DSS console is a self-contained digital terminal that interacts with a predetermined DET. The console has 64 programmable buttons that can be used for easy access to the DX-120 system’s many CO lines, extensions, and features.
  • Page 98 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning the DSS Port/Owner via PC-DBA (continued) 1) Go to Programming System Resource DSS Allocation display the DSS Allocation screen. 2) Select a line in the scroll list at the top of the screen. 3) Select the directory number of the digital port to which the DSS Console is connected from the DIR NO field.
  • Page 99 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Assigning the DSS Port/Owner via PC-DBA (continued) 4) Select the number of the extension with which this DSS will operate from DSS Owner field. • Valid extension numbers include any available, non-conflicting extension number. •...
  • Page 100 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS ROGRAMMING SING THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.

  • Page 101: Setting Up Optional Internal Modem

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Optional Internal Modem The DX-120 system can be equipped with an optional internal modem so you can remotely program the DX-120 using PC-DBA. The optional modem module provides a dedicated communications path between the system processor and PC-DBA.
  • Page 102 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up Optional Internal Modem via PC-DBA (continued) 3) Select either 1200 or 2400 (as appropriate) as the operating speed of the modem in the Baud Rate field. • The default is 2400. When you are finished: 4) Click the Update button to store the settings into the database on the local disk.

  • Page 103: Specifying Pc-Dba Transmit Rate

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Specifying PC-DBA Transmit Rate The DX-120 system allows you to remotely program the DX-120 using PC-DBA on a laptop. You must set the transmission rate for this communication between the switch and your laptop. PC-DBA T PC-DBA PECIFYING...
  • Page 104 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Specifying PC-DBA Transmit Rate (continued) PC-DBA T PECIFYING RANSMIT ATE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 105: Selecting Smdr Transmit Rate

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Selecting SMDR Transmit Rate The DX-120 system allows you to specify the transmission rate of SMDR data consisting of: • eight (8) bits • one (1) stop bit • no (0) parity • The system outputs SMDR from the standard “SMDR”...
  • Page 106 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Selecting SMDR Transmit Rate (continued) • Example of Column Headings in the Report HEADING DEFINITION Call Direction In this first position you may also see... Incoming Outgoing Operator transferred call Recalled trunk call Conference call Extension number/Incoming DISA CO line number/Incoming ECF CO line number...
  • Page 107 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Selecting SMDR Transmit Rate (continued) SMDR T PC-DBA PECIFYING RANSMIT ATE VIA From the PC-DBA main screen: 1) Go to Programming System Resource Modem and Serial Port to display the Modem and Serial Port screen.
  • Page 108 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Specifying SMDR Transmit Rate (continued) SMDR T PECIFYING RANSMIT ATE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 109: Setting Up The Cid Transfer Table

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up the CID Transfer Table You can set up the information in the CID Transfer Table that will be used to transfer calls to the appropriate extension. The DX-120 will look at each incoming CID and determine whether or not it matches the number in the table. If it finds a match, the call will automatically be transferred to the extension listed in the "Transfer No."...
  • Page 110 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Setting Up the CID Transfer Table via PC-DBA (continued) 2) Select the extension in the list to which you want to assign a CID Transfer number. 3) Enter the number that represents the incoming CID call to be transferred. 4) Select the extension to which you want the call transferred.

  • Page 111: Customizing The Numbering Plan

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan The DX-120 system comes with a default directory numbering system already set up for you. If this default system meets your customer’s needs, you do not need to modify the default numbering scheme. However, if your customer requires changes to this plan, you can use this feature to do so.
  • Page 112 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan (continued) THE NUMBERING PLAN CONSISTS OF TWO MAJOR PORTIONS • Designate Specific Numbering Plan Settings (Numbering Plan 1 Screen) Number of digits in DX-120 extensions Number of digits in the extension paging, hunt, and pickup group directory numbers, if required. Directory numbers extension users must dial to access page, hunt, and pickup groups.
  • Page 113 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan (continued) EXAMPLES OF ASSIGNING NUMBERS TO PICKUP GROUPS PICKUP GROUP DIRECTORY NUMBER EXAMPLES leading digits resulting code length comments • Users dial 40-47 for group pickup. Null Null 40-47 •...
  • Page 114 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan (continued) PC-DBA USTOMIZING THE UMBERING LAN VIA NUMBERING PLAN (PART 1): EXTENSION SETTINGS From the PC-DBA main screen: 1) Go to Programming System Application Numbering Plan to display the Numbering Plan (Part 1) screen.
  • Page 115 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan via PC-DBA (continued) 3) Select the number of digits (1 to 4) you want to use in extension numbers. • The default is 3. 4) Enter the digits you want to require as the beginning digits in your exten¦sion numbers in Leading 1 field, as appropriate.
  • Page 116 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan via PC-DBA (continued) NUMBERING PLAN (PART 2): CO GROUPS From the PC-DBA main screen: 1) Go to Programming System Application Numbering Plan to display the Numbering Plan (Part 1) screen.
  • Page 117 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan via PC-DBA (continued) 2) Click More... to display the Numbering Plan (Part 2) screen: 3) Enter the settings in the fields as described below for each section of this screen. In the CO Group fields (located in the bottom left area of the screen): 4) Select the number of digits (1 to 4) in the directory number you want to assign to CO line group 1 in the first Length field.
  • Page 118 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan via PC-DBA (continued) USTOMIZING THE UMBERING LAN VIA THE You can program the numbering plan for extensions as well as for CO groups. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
  • Page 119 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan via the DET (continued) Setting Leading 1: EXAMPLE If you want all of your extension numbers to begin with 5, enter 5 here. Or, to allow only extension numbers 590 through 599, enter 59 (assuming a 3-digit length). The default is 1 for Leading 1 and 2 for Leading 2, therefore, the default extension numbers include 100 through 299.
  • Page 120 DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Customizing the Numbering Plan via the DET (continued) Setting Leading 4 through 9: Use the steps below to specify the appropriate leading digits for extension page groups, extension hunt groups, extension pickup groups, individual speed dial numbers, and system speed dial numbers From the DB Item Select screen (see steps 1-3 on page 110): 4) Enter 08-09-02-04~09.

  • Page 121: Phantom Lines / Virtual Numbers

    DX-120 Programming Manual ASIC YSTEM ROGRAMMING ASKS Phantom Lines / Virtual Numbers Phantom lines (i.e., virtual numbers) are software resources that act as placement mechanisms for call processing. • CO line and intercom calls can be routed to phantom lines where they can be accessed by any extension that has an appearance (button) for that phantom line.
  • Page 122 THIS PAGE INTENTIONALLY LEFT BLANK...

  • Page 123: Section 5 - Programming C.o. Lines

    DX-120 Programming Manual SECTION 5 - PROGRAMMING C.O. LINES OVERVIEW Programming CO Lines is probably the first thing you will want to do when programming either an existing database or a new database. You can program the CO lines using either PC-DBA or a DET IMPORTANT! •...

  • Page 124: Assigning The Tenant Group

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Assigning the Tenant Group The Tenant Groups feature allows you to separate system resources so the DX-120 system can operate as two or three independent systems deployed at a single site. Tenant Grouping allows you to independently allocate resource directory numbers.
  • Page 125 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Assigning the Tenant Group via PC-DBA (continued) 1) Go to Programming C. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign. •...
  • Page 126 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Assigning the Tenant Group (continued) SSIGNING THE ENANT ROUP VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 127: Assigning The Co Line Group

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Assigning the CO Line Group The system provides eight CO line groups that you can assign to specific CO lines. The CO line group assignment is used for CO line pool access. NOTE The CO line groups are, by default, designated by three-digit notation when programmed on DET programmable feature buttons.
  • Page 128 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Assigning the CO Group via PC-DBA (continued) 3) Select the CO group number you want to assign to this CO line from the C.O. Group field. • Valid entries are 1 though 8. •...

  • Page 129: Setting The Day And Evening Class Of Services (Cos) And Music On Hold (Moh) Source

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Day and Evening Class of Services (COS) and Music On Hold (MOH) Source The DX-120 allows you to assign a different class of service for day mode and evening mode. Whenever a CO line is placed on hold, the system plays programmed music.
  • Page 130 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Day and Evening COS and MOH Source via PC-DBA (continued) 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only. 3) Complete the fields as shown below: IN THIS FIELD...
  • Page 131 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Day and Evening COS and MOH Source (continued) MOH S ETTING AY AND VENING OURCE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.

  • Page 132: Setting The Dial Type

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Dial Type You can designate CO lines as pulse dial or DTMF (Touch Tone®) dial types. This setting determines how the system delivers telephone number dialing to the telephone company. You can temporarily force a CO line that is marked as dialing type “pulse”...
  • Page 133 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Dial Type via PC-DBA (continued) 3) Select the dialing mode you want to set (Tone or Pulse). • The default is Tone. 4) Click the Update button to enter your settings into the database on the local disk. •...

  • Page 134: Setting The Co Line Type

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the CO Line Type You can assign each CO line one of the following CO line circuit connection types: CO, PBX, EMPTY, PAGE, and CO DEV. LINE DESCRIPTION TYPE Standard interface lines that require no special handling for advanced system features. Invokes system automatic operations for handling of PBX ports.
  • Page 135 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the CO Line Type (continued) CO L PC-DBA ETTING THE YPE VIA From the PC-DBA main screen: 1) Go to Programming C. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign.
  • Page 136 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the CO Line Type via PC-DBA (continued) 4) Select the Connection Type. 5) Click the Update button to enter your settings into the database on the local disk. • Use the procedure shown above to set line types for other CO lines. When you are finished: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen.

  • Page 137: Setting Call Abandon

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Call Abandon CO line supervision is a Central Office (telephone company) feature. This feature provides advanced handling of call connections when the distant-end party disconnects. This function is especially useful when calls that have been placed on hold go unattended and the caller hangs up, or when the caller is connected to voice mail, leaves a message, and hangs up.
  • Page 138 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Call Abandon via PC-DBA (continued) 3) Make sure the checkbox ( ) next to Call Abandon is checked to enable the Call Abandon feature ( If it isn’t, click on it to enable the feature. •...

  • Page 139: Privacy And Enabling Privacy Release

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Call Abandon via the DET (continued) When finished programming CO line call abandon: 10) Press the volume UP button to return to the DB Item Select screen. Use back or next to skip to the appropriate database item. When finished programming call abandon database items: 11) Press the volume UP button to return to the DB Item Select screen and another CO line number for programming.
  • Page 140 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Privacy and Privacy Release (continued) PC-DBA NABLING RIVACY ELEASE VIA From the PC-DBA main screen: 1) Go to Programming C. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign. •...
  • Page 141 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Enabling Privacy Release via PC-DBA (continued) 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to set the privacy release for other C.O. lines. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.

  • Page 142: Assigning Ring Type For The Co Line

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Assigning Ring Type for the CO Line The DX-120 system provides eight different ring types, so your customers can tell what CO line is ringing by the sound of the ringing. You can allocate one of the eight available ring types to any CO line. When you use this feature, the phone rings according to the specific ring type you assigned to the CO line handling the incoming call.
  • Page 143 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Assigning Ring Type via PC-DBA (continued) 3) Select the ring type you want to use from the CO Ring Type field. • Valid entries are 0 though 8. • If you set this field to 0, there is no ring assigned to the CO line so the system uses the extension’s ring type.

  • Page 144: Setting The Answer Position For Day And Evening

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Answer Position for Day and Evening The DX-120 system has several ringing modes to allow flexible ringing patterns depending on office conditions. The ringing modes available are: DAY, EVEning, ALTernate, and TIME. You can program the day and evening modes for ringing assignments as required in these two operational conditions.
  • Page 145 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Answer Position for Day and Evening via PC-DBA (continued) 1) Go to Programming C. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign. •...
  • Page 146 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Answer Position for Day and Evening via PC-DBA (continued) In this field... Select... Day 1 The directory number you want to use for the first daytime ringing position for this CO line.
  • Page 147 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Answer Position for Day and Evening via PC-DBA (continued) ETTING THE NSWER OSITION FOR AY AND VENING VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.

  • Page 148: Setting Co Line Time Switching

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting CO Line Time Switching You can program the system to follow a seven day, twenty-four hour, time schedule that automatically switches incoming CO lines to their programmed Day, Evening or Alternate ringing status and destinations. The programmed timed switching of ringing modes is flexible and can be broken down into individual tenant groups.
  • Page 149 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting CO Line Time Switching (continued) CO L PC-DBA ETTING WITCHING VIA From the PC-DBA main screen: 1) Go to Programming System Application Time Switching to display the Application—Time Switching screen. NOTE •...
  • Page 150 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting CO Line Time Switching via PC-DBA (continued) 2) Enter the information in the fields as described below: IN THIS FIELD ENTER... The time you want the time switching to begin for tenant group Alt (for Monday) •...
  • Page 151 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting CO Line Time Switching (continued) CO L ETTING WITCHING VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 152: Setting The Pre-Defined Call Forward No Answer

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting CO Line Time Switching via the DET (continued) Continue programming as required: 10) Press the Hold button to return to the previous menu level. Press the volume UP button to return to the DB Item Selection screen. Exit programming (see “Exiting Database Administration”...
  • Page 153 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Pre-Defined Call Forward No Answer via PC-DBA (continued) 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only. 3) Select the (Pre-CFW NoAns) directory number to which you want the system to forward unanswered calls for this CO line.
  • Page 154 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting the Pre-Defined Call Forward No Answer (continued) ETTING THE EFINED ORWARD NSWER VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 155: Setting Up The Pbx Code And Hunt Method

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up the PBX Code and Hunt Method You can install the DX-120 system as a subordinate of a host PBX. In this case, users access PBX facilities using a DX-120 CO line button. To make a PBX call (PBX extension numbers and trunks) the user accesses the PBX port using the CO line button and dials the appropriate PBX code.
  • Page 156 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up the PBX Code and Hunt Method via PC-DBA (continued) 1) Go to Programming C. O. Line Application CO Group Settings to display the C. O. Line Application-- CO Group Settings screen. 2) Select the CO group you want to program.
  • Page 157 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up the PBX Code and Hunt Method (continued) PBX C ETTING P THE ODE AND ETHOD VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.

  • Page 158: Setting Up The Alternate Co Line Group

    BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up the Alternate CO Line Group CO Line Alternate Route works with the DX-120 system CO line groups. When this feature is invoked, the system may route users over CO line groups that they did not necessarily access.
  • Page 159 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up the Alternate CO Line Group via PC-DBA (continued) 3) Select/enter the information for the fields as described below: IN THIS FIELD... DO THIS... Select the first alternate CO group for the selected CO group. Alt CO Group 1 •...
  • Page 160 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up the Alternate CO Line Group (continued) CO L ETTING P THE LTERNATE ROUP VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.

  • Page 161: Setting Up Fax Detection

    CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up the Alternate CO Line Group via the DET (continued) You can now program the next alternate route for this CO line group (if required) or skip to step 22: 21) Enter the alternate route to program (1 for first alternate, or 2 for second alternate) for this CO line group.
  • Page 162 CO LINE P DX-120 Programming Manual ASIC ROGRAMMING ASKS Setting Up Fax Detection via PC-DBA (continued) 2) Select a FAX Destination for each CO line port (4, 8, 12, or 16) at which you want faxes received. • To do this, you will need to select the directory number of the analog port that is connected to the FAX machine.

  • Page 163: Programming For The Optional T1 And Isdn (T1/Pri) Cards

    ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Use the programming instructions in this section if you have installed either of the following optional cards on the current system: •...
  • Page 164 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for a T1 Card via PC-DBA (continued) 1) Go to Programming C.O. Line Application T1 Card to display the C.O. Line Application—T1 Card screen. 2) Select information for the fields as described below. T1 CARD PROGRAMMING FIELDS IN THIS FIELD SELECT...
  • Page 165 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS T1 CARD PROGRAMMING FIELDS (continued) IN THIS FIELD SELECT... • AMI (i.e., Alternate Marked Inversion) EN Code • B8ZS (i.e., Binary 8 Zero Substitution) - default* This setting is used to send an “all zero” channel without violating the “ones-density” requirement (i.e., a single “1”...
  • Page 166 DX-120 Programming Manual ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS T1 CARD PROGRAMMING FIELDS (continued) IN THIS FIELD SELECT... • None Alarm Channel Setting • DIR # NO • Loop Start Channel Type • Ground Start •...
  • Page 167 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for a T1 Card (continued) T1 C ROGRAMMING FOR A ARD VIA THE See Field Descriptions beginning on page156 for more information about the settings via the DET. NOTE •...
  • Page 168 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for a T1 Card via the DET (continued) Setting the Frame Type: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 07-03-02. 5) Press save to display Frame Type screen. 6) Press chg to select ESF.
  • Page 169 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for a T1 Card via the DET (continued) Setting the LPBK (Loopback) Option: From the DB Item Select screen (see steps 1 through 3 on page 159): 4) Enter 07-03-04. 5) Press save to display the Loopback screen.
  • Page 170 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for a T1 Card via the DET (continued) Make the appropriate Caller ID Settings: From the DB Item Select screen (see steps 1 through 3 on page 159): 4) Enter 07-03-06.
  • Page 171 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for a T1 Card via the DET (continued) Make the appropriate Padding Settings: From the DB Item Select screen (see steps 1 through 3 on page 159): 4) Enter 07-03-09. 5) Press save to display the Padding screen.

  • Page 172: Programming For Optional Isdn (T1/Pri)

    You can make the settings needed for outgoing and incoming ISDN (T1/PRI) calls by using the following procedure. HINT Also refer to the Vertical DX-120 Installation and Maintenance Manual which can be found on the Vertical CCC website (www.vertical.com/ccc). There are other DX-120 user guides and manuals located on the CCC that are also useful in the installation, programming, maintenance, and use of the DX-120 system.
  • Page 173 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for an ISDN (T1/PRI) Card via PC-DBA (continued) 2) Select the information for the fields as described below: ISDN CARD PROGRAMMING FIELDS FOR THIS FIELD... SELECT... • Master - The master (the CO in this case) provides the 8 kHz clock signal.
  • Page 174 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for an ISDN (T1/PRI) Card via PC-DBA (continued) 3) Enter the information in the fields as described below. ISDN CARD PROGRAMMING FIELDS (continued) FOR THIS FIELD... ENTER... • Site Number - The site number defines the numbers to be sent to the Digital Network as the Calling /Answering Party Number for the digital trunk.
  • Page 175 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for an ISDN (T1/PRI) Card (continued) ISDN (T1/PRI) C ROGRAMMING FOR A ARD VIA THE See Field Descriptions on pages 165 and166 for more information about the settings via the DET. NOTE •...
  • Page 176 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for an ISDN (T1/PRI) Card via the DET (continued) Setting C OLP (Connected Line Identification Presentation: From the DB Item Select screen (see steps 1 through 3 on page 167): 4) Enter 07-04-02.
  • Page 177 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for an ISDN (T1/PRI) Card via the DET (continued) Setting the Prefix: From the DB Item Select screen (see steps 1 through 3 on page 167): 4) Enter 07-04-04. 5) Press save to display the Prefix screen.
  • Page 178 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for an ISDN (T1/PRI) Card via the DET (continued) Setting the Clock Mode: From the DB Item Select screen (see steps 1 through 3 on page 167): 4) Enter 07-04-06. 5) Press save to display the Clock Mode screen.

  • Page 179: Setting Up The Translation Table

    ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Setting Up the Translation Table This information is used by the system to determine how to interpret incoming DID calls. You can program DIDs for DAY, EVEning, and ALTernate modes for incoming T1 and ISDN (T1/PRI) calls. HINT Also see “Programming for an Optional T1 Card”...
  • Page 180 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for the Translation Table via PC-DBA (continued) 2) Enter/select information for the fields as described below: IN THIS FIELD... DO THIS... Incoming Enter the DID number for which you want to program incoming modes. Enter the number to which the Incoming digits are translated in Day Service Mode.
  • Page 181 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for the Translation Table via the DET (continued) ETTING P THE RANSLATION ABLE VIA THE See Field Descriptions beginning on page 172 for more information about the settings via the DET. NOTE •...
  • Page 182 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for the Translation Table via the DET (continued) Setting the Interceptor: From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-05-02. 5) Press save to display the Intercept screen.
  • Page 183 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for the Translation Table via the DET (continued) Setting the Day Service Mode: From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-05-03 XXX-2 (where XXX represents the appropriate table row number: 001~ 001) 5) Press save to display the Day Destination screen.
  • Page 184 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming for the Translation Table via the DET (continued) Setting the Evening Service Mode: From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-05-03 XXX-4 (where XXX represents the appropriate table row number: 001~ 100) 5) Press save to display the Evening Destination screen.

  • Page 185: Setting Up Alternate Line Ids (Ali) - For Systems With Isdn (T1/Pri) Installation Only

    ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Setting Up Alternate Line IDs (ALI) - for Systems with ISDN (T1/PRI) Installation Only If an ISDN (T1/PRI) card has been installed on the current system, alternate line ID can be set up to allow users to make outbound call from extensions on a ISDN (T1/PRI) line while sending out a different telephone as the Caller ID information instead of than the main number of the system (i.e., the "Calling/Answer Party - Site Number).
  • Page 186 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Setting Up Alternative Line IDs via PC-DBA (continued) 2) Click on the appropriate line that corresponds to the index number for which you want to define an alternate line ID. HINT •...
  • Page 187 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Setting Up Alternative Line IDs (continued) (ALI) - ETTING LTERNATE VIA THE ISDN (T1/PRI) I YSTEMS WITH NSTALLATION See Field Descriptions beginning on page 178 for more information about the settings via the DET NOTE •...
  • Page 188 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Setting Up Alternative Line IDs (continued) Setting the Calling / Answering Party Number for the Extension From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-06-XXX-02 (where XXX represents the appropriate table row number: 001~ 100) 5) Press save to display the Number screen.

  • Page 189: Programming Extensions For Alternate Line Ids

    ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming Extensions for Alternate Line IDs for Systems with ISDN (T1/PRI) Installation Only Once you have set up the Alternate Line IDs in the appropriate table, you need to program the appropriate extensions so that the each extension will use the corresponding alternate line ID.
  • Page 190 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming Extensions for Alternative Line IDs (continued) PC-DBA ROGRAMMING XTENSIONS FOR LTERNATE S VIA ISDN (T1/PRI) I YSTEMS WITH NSTALLATION IMPORTANT! Be sure you have already set up the alternate line IDs for the extension(s) you want to program (see 177).
  • Page 191 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming Extensions for Alternative Line IDs via PC-DBA (continued) In the Alternate Line ID field: 3) Enter the corresponding row number for the alternate line ID made in the Alternate Line ID field of the Alternate Line ID table (see page 177 for information about setting up the Alternate Line ID table).
  • Page 192 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS Programming Extensions for Alternative Line IDs (continued) ROGRAMMING XTENSIONS FOR LTERNATE S VIA THE ISDN (T1/PRI) I YSTEMS WITH NSTALLATION IMPORTANT! Be sure you have already set up the alternate line IDs for the extension(s) you want to program (see 179).
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  • Page 194 ISDN (T1/PRI) C DX-120 Programming Manual ROGRAMMING FOR THE PTIONAL ARDS - 186 -...

  • Page 195: Section 6 - Programming Call Handling

    DX-120 Programming Manual SECTION 6 - PROGRAMMING CALL HANDLING OVERVIEW The call handling features allow you to control how the DX-120 processes calls. In this section provides instructions for programming the following call handling features: IMPORTANT! • If you are programming an existing database using PC-DBA, be sure to upload the current switch database to your laptop before making any changes.

  • Page 196: Ringing Line Priority

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Basic Call Handling Programming Tasks (continued) • Program auto redial - see page 232 • Set up external call forward - see page 237 • Set up conference talk time intervals and conference tones - see page 241 •...

  • Page 197: Programming Conference Calls

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Conference Calls • The system can simultaneously accommodate eight, four-member (party) conferences. Conference combinations may consist of three CO lines maximum, and any number of extensions, to a maximum of four parties (members). •...
  • Page 198 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Conference Calls (continued) PC-DBA ROGRAMMING ONFERENCE ALLS VIA From the PC-DBA main screen: 1) Go to Programming Call Handling Feature Control to display the Call Handling—Feature Control screen. 2) Select the maximum number of lines you want to use for conference combinations from the CO Line Conference field.
  • Page 199 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Conference Calls via PC-DBA (continued) 6) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Unsupervised Talk Time field (located in the third column on the right) - “Setting Unsupervised Talk Time”...
  • Page 200 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Conference Calls (continued) ROGRAMMING ONFERENCE ALLS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 201: Specifying Co Flash Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Conference Calls via the DET (continued) Program the Conference Tone Operation: From the DB Item Select screen (see steps 1 through 3 on page 192): 4) Enter 03-23. 5) Press save to display the Conference Tone Operation screen. 6) Press chg until the appropriate Conference Tone operation displays (Y/N).
  • Page 202 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying CO Flash Time (continued) CO F PC-DBA PECIFYING LASH IME VIA From the PC-DBA main screen: 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the C.O. Flash field in the first column: 2) Select the CO line hook-flash timing you want to use.
  • Page 203 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying CO Flash Time (continued) CO F PECIFYING LASH IME VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 204: Specifying Pbx Flash Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying PBX Flash Time The PBX flash time tells the DX-120 what flash timing to present to the host telephone system, when the DX-120 is installed as a subordinate system to the PBX. This feature is critical to perform accurate host-system functions like PBX call transfer.
  • Page 205 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying PBX Flash Time via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the PBX Flash field in the center column: 2) Select the PBX line hook-flash timing you want to use. •...
  • Page 206 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying PBX Flash Time (continued) PBX F PECIFYING LASH IME VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 207: Specifying Pause Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Pause Time You can instruct the system to automatically generate a pause in dialing on outgoing CO line calls. The system monitors digits dialed on PBX type CO lines for PBX codes that extension users may enter. If the system recognizes a PBX code, it automatically inserts a pause between that digit and the remaining digits for last number redial system features.
  • Page 208 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Pause Time via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Pause Time field in the center column: 2) Select the timing you want to use. •...
  • Page 209 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Pause Time (continued) PECIFYING AUSE IME VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 210: Specifying Ring Abandon

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Ring Abandon • The system allows you to set the ring abandon time. Ring abandon is the interval the system waits for the next ring before classifying the call as dropped from the CO trunk. •...
  • Page 211 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Ring Abandon via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Ring Abandon field in the third column: 2) Select how long you want the system to wait for voltage (ring) from the CO trunk before dropping the call. •...
  • Page 212 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Ring Abandon via the DET (continued) PECIFYING BANDON VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 213: Setting Up Hold Remind

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Hold Remind The system provides a programmable timer to remind you that a call has been left on system or exclusive hold. When enabled, the system sounds one ring tone repeated each time the selected hold time expires. The following conditions apply: •...
  • Page 214 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Hold Reminder via PC-DBA (continued) In the Hold Reminder field in top center of the screen: 2) Select the frequency with which you want the system to sound the reminder tone for calls on system hold or exclusive hold.

  • Page 215: Selecting Exclusive Hold Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Selecting Exclusive Hold Time When using the feature button and the hold button together, extension users may place an outside call on private/ exclusive hold. The system indicates that the line is in use to other extensions. You can control how long the system allows that line to remain on exclusive hold.
  • Page 216 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Ring Abandon via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Ex Hold Time field in first column of the screen: 2) Select the exclusive hold time you want to use. •...
  • Page 217 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Ring Abandon (continued) ELECTING XCLUSIVE IME VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 218: Establishing Warning Time For Limited Call Lengths

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Warning Time for Limited Call Lengths You can limit an extension to calls that fall within a specific programmed time. You can set the DX-120 to warn an extension that the time has expired, thereby advising the user to disconnect. In this mode, the system plays a warning tone repeatedly once the timer has expired.
  • Page 219 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Warning Time for Limited Call Lengths via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Warning Time field in the lower right portion of the screen: 2) Select the appropriate information for the fields as shown below: FOR THIS FIELD...
  • Page 220 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Warning Time for Limited Call Lengths via PC-DBA (continued) When times are set: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.

  • Page 221: Setting Up Transfer Recalls For Idle And Busy Extensions

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Transfer Recalls for Idle and Busy Extensions The system allows extension users to transfer calls from their extensions to other extensions, while maintaining the privacy of the connection. This means that calls can be routed to DX-120 system destinations (extensions, UCD groups, virtual numbers, etc.) in such a way that the wrong party cannot easily intercept them.
  • Page 222 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Transfer Recalls for Idle and Busy Extensions (continued) PC-DBA ETTING RANSFER ECALLS FOR DLE AND XTENSIONS VIA From the PC-DBA main screen: 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. Setting Up Transfer Recalls for Idle and Busy Extensions via PC-DBA (continued on next page) - 214 -...
  • Page 223 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Transfer Recalls for Idle and Busy Extensions via PC-DBA (continued) In the XFR B (Busy) and XFR I (Idle) Recall fields on the right side of the screen: 2) Enter/select the information in the fields as described below: IN THIS FIELD...
  • Page 224 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Transfer Recalls for Idle and Busy Extensions (continued) ETTING RANSFER ECALLS FOR DLE AND XTENSIONS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.

  • Page 225: Setting Up Hold Recall

    BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Hold Recall Extension users may place any CO line on system hold by pressing the Hold button. When they place a line on System Hold, the system flashes the green lamp for that line at the I-Hold rate.
  • Page 226 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Hold Recall via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Hold Recall fields in bottom left corner of the screen: 2) Select settings for the fields as described below: IN THIS FIELD...
  • Page 227 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Hold Recall via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.

  • Page 228: Setting Up Dial Wait Time And Dial Delay

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Hold Recall via the DET (continued) Programming an EKT Hold Recall: From the DB Item Select screen (see steps 1 through 3 on previous page): 4) Enter 03-13. 5) Press save to advance to EKT Hold Recall programming. 6) Press chg to select the length of time you want the system to allow a call to remain on hold until it recalls it to the DET extension user’s phone.
  • Page 229 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Dial Wait Time and Dial Delay via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Dial Wait Time field in the top left side of the screen: 2) Select settings for the fields as described below: IN THIS FIELD...
  • Page 230 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Dial Wait Time and Dial Delay (continued) ETTING IME AND ELAY VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 231: Establishing The Dialing Ratio

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing the Dialing Ratio You can modify the settings for manually dialed or system automatically dialed digits, depending on the outside plant environment, type of Central Office, and customers’ specialized dialing requirements. • The system provides two features that control dialing options: DTMF “on”...
  • Page 232 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Dialing Ratio via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. From the Dialing Ratio fields near the center of the screen: Establishing Dialing Ratio via PC-DBA (continued on next page) - 224 -...
  • Page 233 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Dialing Ratio via PC-DBA (continued) 2) Select the information for the fields as described below: FOR THIS FIELD... SELECT... The length of time you want the system to play each individual pulse during out-dialing from the Break Time field.
  • Page 234 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Dialing Ratio (continued) STABLISHING THE IALING ATIO VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...
  • Page 235 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Dialing Ratio via the DET (continued) Setting the Pulse Dialing Inter-digit Time: From the DB Item Select screen (see steps 1 through 3 on page 226): 4) Enter 03-05-02. 5) Press save to advance to Pulse Dialing Inter-digit Time. 6) Press chg to select the time you want the system to insert between each pulse during outdialing.

  • Page 236: Establishing Start And End Of Slt Hook Flash

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Start and End of SLT Hook Flash • Single Line Telephones and similar analog devices connected to analog ports of the DX-120 system must use unsophisticated signaling to administer call-processing operations (like transfer and hold). This fundamental call control is handled in the form of specific hook-switch operations.
  • Page 237 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing SLT Hook Flash via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. From the SLT Hook Flash fields in the lower left area of the screen: 2) Select the settings for the fields as described below: For this field...
  • Page 238 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing SLT Hook Flash via PC-DBA (continued) When both times have been set: 3) Click the Update button to store the settings in the database on your local disk. 4) Click the Close button to exit the current menu and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
  • Page 239 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing SLT Hook Flash via the DET (continued) Setting the Start Range: From the DB Item Select screen (see steps 1 through 3 above): 7) Enter 03-14-01. 8) Press save to advance to the Start screen. 9) Press chg to set the Start range setting.

  • Page 240: Programming Auto Redial

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Auto Redial Extension users can use Automatic Redial (AR) to redial the last number dialed. The system automatically dials the number and then waits for a predetermined time period. Following this predetermined time period if no action is taken, the system hangs up and the redial cycle continues until it reaches the number of attempts you specify.
  • Page 241 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Auto Redial via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. From the Automatic Redial area (located in the left center area of the screen): Programming Auto Redial via PC-DBA (continued on next page) - 233 -...
  • Page 242 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Auto Redial via PC-DBA (continued) 2) Select the information for the fields as described below: For this field... SELECT... Attempts The number of times you want to allow the system to try re-dialing the last dialed number.
  • Page 243 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Auto Redial (continued) ROGRAMMING EDIAL VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...
  • Page 244 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Auto Redial via the DET (continued) Setting the Intervals: From the DB Item Select screen (see steps 1 through 3 on page 235): 4) Enter 03-32-02. 5) Press save to advance to the Interval screen. 6) Press chg to set how long the system waits in between redial attempts.

  • Page 245: Programming External Call Forward

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming External Call Forward The DX-120 enables extension users to forward their calls to another location or different telephone number. You control whether or not the system allows these external call forwards. Also, you can exclude or include specific extensions individually.
  • Page 246 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming External Call Forward (continued) PC-DBA ROGRAMMING XTERNAL ORWARD VIA From the PC-DBA main screen: 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the External CFW fields (located in the right center area of the screen): Programming External Call Forward via PC-DBA (continued on next page) - 238 -...
  • Page 247 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming External Call Forward via PC-DBA (continued) 2) Select the information for the fields as described below: For this field... SELECT... The time during which the external call forward mode (time) is active. Service •...
  • Page 248 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming External Call Forward (continued) ROGRAMMING XTERNAL ORWARD VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 249: Setting Conference Talk Time Intervals And Conference Tones

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Conference Talk Time Intervals and Conference Tones Conference is used to join telephone connections together. Meet Me Conference simplifies the setup process by assigning designated system resources as conference destinations. The result is eight separate conference locations that are joined by dialing the location number.
  • Page 250 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Conference Talk Time Intervals and Conference Tones via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. From the Meet Me Conference Talk Time field: 2) Select the length of time that you want the system to allow for Meet Me Conferences. •...
  • Page 251 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Conference Talk Time Intervals and Conference Tones via PC-DBA (continued) From the PC-DBA main screen: 1) Go to Programming Call Handling Feature Control to display the Feature Control screen. 2) Select No, 2Lines, or 3Lines from the CO Line Conference field. •...
  • Page 252 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Conference Talk Time Intervals and Conference Tones (continued) ETTING ONFERENCE NTERVALS AND ONFERENCE ONES VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 253: Setting Up Camp On Interval

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Camp On Interval The DX-120 allows you to specify how long before the system waits before sounding a beep to extension users, alerting them that another call is camped on to their extension. PC-DBA ETTING NTERVAL VIA...
  • Page 254 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Camp On Interval via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.

  • Page 255: Setting Up Alarm Play Intervals

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Alarm Play Intervals Extension users can activate their own private alarm on their telephones to remind them of special appointments, events, etc. When the alarm activates, the system ring tones the extension for a time that you specify. After this period, the system automatically cancels the alarm.
  • Page 256 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Alarm Play Intervals via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Extension Alarm Play Time field in the top center of the screen: 2) Select the frequency with which you want the system to repeat the alert tone when the set alarm time is reached.

  • Page 257: Enabling/Disabling Hotel Feature

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up Alarm Play Intervals (continued) ETTING LARM NTERVALS VIA THE 1) Enter Database Administration (see page 26) using the feature code Feature # * to display the password prompt. 2) Enter the DB Admin password (see page 27). 3) Press show to display the DB Item Select screen.
  • Page 258 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling the Hotel Feature (continued) PC-DBA NABLING THE OTEL EATURE VIA From the PC-DBA main screen: 1) EGo to Programming Call Handling Feature Control to display the Feature Control screen. 2) Click the checkbox ( ) next to Hotel Enable to place a check mark there to enable the Hotel Features •...
  • Page 259 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling the Hotel Feature (continued) NABLING THE OTEL EATURE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 260: Enabling/Disabling System Speed Toll Check

    BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling/Disabling System Speed Toll Check The System Speed Toll Check feature allows you to instruct the system to perform a toll restrictions check on a system speed dial.
  • Page 261 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling/Disabling System Speed Toll Check via PC-DBA (continued) 2) Click the checkbox ( ) next to Sys SPD. Toll Check to place a check mark there to enable the System Speed Toll Check option ( •...

  • Page 262: Enabling/Disabling Tsi Connection

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling/Disabling TSI Connection Enabling the TSI Connection tells the system to establish the voice path between the extension and the CO line without checking the toll restrictions set up for that extension. If you disable TSI Connection, the system does not establish the voice path between the extension and the CO line until after it has checked the toll restrictions.
  • Page 263 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling/Disabling TSI Connection (continued) TSI C NABLING ISABLING ONNECTION VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 264: Enabling/Disabling Conference Tone

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling/Disabling Conference Tone The DX-120 can sound a tone to parties in a conference call whenever a new party is added to the call. The system also sounds this tone when the conference call is initially set up, to signify that the conference is active. You can choose to set the conference tone on or off.
  • Page 265 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Enabling/Disabling Conference Tone (continued) NABLING ISABLING ONFERENCE ONE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 266: Specifying Call Duration Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Call Duration Time This option allows you to specify the length of time before an outgoing call is displayed on the phones LCD and used in the SMDR. In other words, the time set here is the number of seconds that the software waits after the telephone user dials the last digit of the outgoing number (i.e., the start of the call) before it displays the call information on the LCD and records it in the SMDR.
  • Page 267 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Call Duration via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Call Duration Time field in the first column: 2) Select the maximum length of time you want the call displayed and used in the SMDR. •...
  • Page 268 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying Call Duration (continued) PECIFYING URATION IME VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 269: Establishing Warning Time For Limited Call Lengths

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Warning Time for Limited Call Lengths You can limit an extension to calls that fall within a specific programmed time. You can set the DX-120 to warn an extension that the time has expired, thereby advising the user to disconnect. In this mode, the system plays a warning tone repeatedly once the timer has expired.
  • Page 270 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Warning Time via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Warning Time field in the lower right portion of the screen: 2) Select the appropriate information for the fields as shown below: FOR THIS FIELD...
  • Page 271 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Establishing Warning Time via the DET (continued) PECIFYING ARNING IME VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 272: Programming Caller Id Codes And Local Calling Areas

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Caller ID Codes and Local Calling Areas The DX-120 allows you to program and store information for use in dialing outgoing calls. You can specify area codes as well as international code so that they are automatically used when dialing corresponding telephone numbers. •...
  • Page 273 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Caller ID Codes and Local Calling Areas via PC-DBA (continued) 1) Go to Programming Call Handling CID Programming Code to display the Call Handling—CID Programming Code screen. 2) Select the information for the fields as described below: CALLER ID CODE FIELDS For this field...
  • Page 274 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS CALLER ID CODE FIELDS (continued) Additional local area codes as appropriate. While many local calling areas only include one area code, some local calling areas contain several (e.g., in addition to 310, the Los Angeles area also includes area codes 213, 323, Area Code (2-8) 562, and 818).
  • Page 275 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Caller ID Codes and Local Calling Areas via the DET (continued) PROGRAMMING THE CID CODES Setting the International Code: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-26. 5) Press save to display the International Prefix screen.
  • Page 276 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Caller ID Codes and Local Calling Areas via the DET (continued) Setting the Long Distance Prefix: From the DB Item Select screen (see steps 1 through 3 on page 266): 4) Enter 03-28. 5) Press save to display the Long Distance Prefix screen.
  • Page 277 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Caller ID Codes and Local Calling Areas via the DET (continued) Setting Local Area Codes: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-29-01 (for Local Area Code 1). •...
  • Page 278 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Caller ID Codes and Local Calling Areas via the DET (continued) Setting Local Area Prefixes: Set this for any areas that require a 10 digit number for local calls. From the DB Item Select screen (see steps 1 through 3 on page 268): 4) Enter 03-29-02 (for Local Area Prefix 1).

  • Page 279: Programming Tenant Groups

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Tenant Groups Tenant Groups allow you to separate system resources so the DX-120 system can operate as two or three independent systems deployed at a single site. You can completely isolate extension functions depending on how you assign the tenant groups; i.e., you can prohibit calling from one tenant group to another.
  • Page 280 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Tenant Groups (continued) PC-DBA ROGRAMMING ENANT ROUPS VIA From the PC-DBA main screen: 1) Go to Programming Call Handling Tenant Calling to display the Call Handling—Tenant Calling screen. NOTE The system assumes that intercom calls will be allowed within a tenant group (e. g., From Tenant 1/To Tenant 1).
  • Page 281 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Tenant Groups via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.

  • Page 282: Setting Up Smdr Call Output

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up SMDR Call Output This feature allows the system administrator to track all incoming and outgoing CO line traffic, chronologically by extension number. The system outputs account code data for each call record. The system outputs SMDR from the standard “SMDR”...
  • Page 283 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up SMDR Call Output (continued) EXAMPLE The following is an example of an SMDR report. In this example, the two “I” records are one incoming call record received with caller ID. Column Headings in the Report The system generates a carriage return (CR) after each record output.
  • Page 284 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up SMDR Call Output (continued) • The system generates a carriage return (CR) after each record output. • After you have set up SMDR, be sure to assign SMDR to individual extensions as needed (see “Programming Extensions for SMDR Output”...
  • Page 285 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up SMDR Call Output via PC-DBA (continued) In the SMDR Call Output area: 2) Set options described below: Option means means Incoming call information will not appear on the SMDR. Incoming Call SMDR will include incoming calls This is the default (i.e., no checkmark).
  • Page 286 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up SMDR Call Output (continued) SMDR C ETTING UTPUT VIA THE See table on page 277 for more information about each setting. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
  • Page 287 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Up SMDR Call Output via the DET (continued) Specifying the SMDR Call Output for Account Codes: From the DB Item Select screen (see steps 1 through 3 on page 278): 4) Enter 03-31-03. 5) Press save to display the SMDR Output screen for Account Codes.

  • Page 288: Setting Fax Ring Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Fax Ring Time The DX-120 allows you to specify how many seconds you want it to ring a fax line before dropping the call. PC-DBA ETTING IME VIA From the PC-DBA main screen: 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen.
  • Page 289 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Fax Ring Time via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.

  • Page 290: Setting Predefined Call Forward Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Predefined Call Forward Time The system uses the Predefined Call Forward setting to determine how long to ring a directory number before classifying the call as “unanswered.” Once the system classifies the call as unanswered, it can process the call according to the programming associated with an answered call.
  • Page 291 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Predefined Call Forward via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Predefined Forward Time field in the center of the screen: 2) Select the length of time you want to allow before the system classifies the call as “unanswered.” •...
  • Page 292 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Predefined Call Forward (continued) ETTING REDEFINED ORWARD IME VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 293: Setting Ring On Recognition Time Interval

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Ring On Recognition Time Interval The DX-120 allows you to control the length of time (in milliseconds) that ring voltage needs to be present on a line for the system to classify it as valid ringing. PC-DBA ETTING ECOGNITION...
  • Page 294 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Ring On Recognition Time Interval via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.

  • Page 295: Setting The Daylight Savings Time Feature

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting the Daylight Savings Time Feature The Daylight Saving Time feature allows you to instruct the DX-120 to automatically switch the system clock to coincide with Daylight Savings Time changes. When enabled, the DX-120 automatically changes the system time at the start and end of the Daylight Saving Time period (i.e., the spring and fall).
  • Page 296 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting the Daylight Savings Time Feature (continued) ETTING THE AYLIGHT AVINGS EATURE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 297: Setting Talk Abandon Time Interval

    BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Talk Abandon Time Interval Talk abandon occurs when the system experiences a drop of loop current for longer than a specified length of time, while the call is active (talk time).
  • Page 298 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Talk Abandon Time Interval via PC-DBA (continued) In the Talk Abandon Time field in the top right side of the screen: 2) Select the length of time that you want the system to wait before abandoning an active call if/when it detects a drop in loop current.

  • Page 299: Setting Hold Abandon Time Interval

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Hold Abandon Time Interval Hold abandon occurs when the system experiences a drop of loop current for longer than a specified length of time while the call is on hold; the system abandons the held call and drops the CO line. The DX-120 allows you to control how long the system waits before abandoning the call.
  • Page 300 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Hold Abandon Time Interval via PC-DBA (continued) 1) Go to Programming Call Handling Timing to display the Call Handling—Timing screen. In the Hold Abandon field at the top center of the screen: 2) Select the length of time that you want the system to wait before abandoning a call on hold after detecting a drop in loop current.
  • Page 301 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Hold Abandon Time Interval (continued) ETTING BANDON NTERVAL VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 302: Setting Unsupervised Talk Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Unsupervised Talk Time The DX-120 allows you to specify how long you want to allow unsupervised talk time to continue before the system drops the call. This setting applies to conference calls. HINT Also see...
  • Page 303 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Unsupervised Talk Time via PC-DBA (continued) In the Unsupervised Talk Time field in the top right side of the screen: 2) Select the length of time that you want to allow for conference calls before callers are disconnected. 3) Valid options are between 0 and 120 minutes, in intervals of 10 (10, 20, 30, 40, etc.).

  • Page 304: Specifying Co Line Guard Time

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying CO Line Guard Time The CO Line Guard time allows you to define a time period after a CO line disconnect, during which the line cannot be used for an outgoing call. Incoming CO line calls are accepted and processed normally. During the Guard Time period, the system lights the affected CO line key red, and no extensions can access that line.
  • Page 305 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Specifying CO Line Guard Time via PC-DBA (continued) In the CO Line Guard field in the first column: 2) Select the CO line guard timing you want to use. • Valid options are between 1 and 10 seconds, in half-second intervals (1, 1.5, 2, 2.5, etc.).

  • Page 306: Programming Auto Attendant Module (Aam)

    The AAM is optional and must be present in order to program the feature for use in the system. If you are not sure that the Automated Attendant Module (AAM) has been included in the current system, please contact Vertical Technical Support for more information. •...
  • Page 307 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant (continued) SAMPLE AUTOMATED ATTENDANT MESSAGES The following provides several samples automated attendant messages. SAMPLE AUTOMATED ATTENDANT MESSAGES Type Definition Example “Hello, this is xyz company. If you know your party’s extension number, dial it This is the greeting the callers hear when they are now.
  • Page 308 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant (continued) PC-DBA ROGRAMMING TTENDANT ODULE VIA From the PC-DBA main screen: 1) Go to Programming Call Handling Auto Attendant to display the Call Handling—Auto Attendant screen. Programming Automated Attendant via PC-DBA (continued on page) - 300 -...
  • Page 309 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via PC-DBA (continued) 2) Select the information for the fields as described below. AUTOMATED ATTENDANT FIELDS FOR THIS FIELD... SELECT... The length of time that the system plays a ring-back tone to callers before the AA answers the line.
  • Page 310 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS AUTOMATED ATTENDANT FIELDS (continued) FOR THIS FIELD... SELECT... A key callers can use to access to any DX-120 system resource (e.g., extensions, CO lines, etc.). DISA Code • Valid options are 0-9, *, #, or None (i.e., callers don't get the option to access resources).
  • Page 311 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS AUTOMATED ATTENDANT FIELDS (continued) FOR THIS FIELD... SELECT... The alternate answer position you want to use for each tenant group (1 to 3). This answer position is the DX-120 system directory num- ber (extension, UCD group, or virtual number) to which you want the system to route callers when they cannot be routed automatically.
  • Page 312 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via the DET (continued) Setting Ring Time to Answer: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-46-01. 5) Press save to display first Auto Attendant screen: Ring Time To Answer. 6) Press chg.
  • Page 313 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via the DET (continued) Setting the Drop No Extension # Dialed option From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-03. 5) Press save to display the Drop No Extension # Dialed screen. 6) Press chg to select whether or not you want the system to automatically drop callers if they do not make a selection or dial a valid extension directory number (Y/N).
  • Page 314 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via the DET (continued) Programming the Waiting Code From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-05. 5) Press save to display the Waiting Code screen. 6) Press chg.
  • Page 315 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via the DET (continued) Programming the DISA Code From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-07. 5) Press save to display the DISA Code screen. 6) Press chg.
  • Page 316 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via the DET (continued) - 308 -...
  • Page 317 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting the Current Day Mode - Answer Position From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-08-XX-01 (where XX represents the tenant group for which you want to set the Day Mode: 1~3).
  • Page 318 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via the DET (continued) Setting the Current Evening Mode - Answer Position From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-08-XX-02 (where XX represents the tenant group for which you want to set the ALT Mode: 1~3).
  • Page 319 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Programming Automated Attendant via the DET (continued) Enabling the Auto Attendant line From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-09-XXX-02 (where XXX represents the CO line you want to program: 800~839). 5) Press save to display the Service screen.

  • Page 320: Setting Direct Inward System Access (Disa)

    DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting Direct Inward System Access (DISA) This feature allows you to remotely access system resources such as system speed dial, CO line access, and intercom dialing. IMPORTANT! The optional AAM board is required for DISA. •...
  • Page 321 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting DISA (continued) DISA PC-DBA ETTING From the PC-DBA main screen: 1) Go to Programming Call Handling DISA to display the Call Handling—DISA screen. 2) Select the number of seconds (in the Ring Time to Answer field) that you want the system to wait on an unanswered incoming call before classifying it as a DISA line.
  • Page 322 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting DISA via PC-DBA (continued) 4) Select the directory number (i.e., No DIR#) you wish to set up for DISA. • Valid entries are directory numbers 800 through 839. • Initially, this is set to 800. •...
  • Page 323 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting DISA via PC-DBA (continued) 7) Click the Update button to store the settings into the database on the local disk. • Use the procedure described above to make DISA settings for CO line directory numbers 800 through 839 as appropriate.
  • Page 324 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting DISA via the DET (continued) Setting the Ring Time to Answer From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-47-01. 5) Press save to display the Ring Time to Answer screen. 6) Press chg.
  • Page 325 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting DISA via the DET (continued) Setting the CO LN From the DB Item Select screen (see steps 1 through 3 on page 315): 4) Enter 03-47-03. 5) Press save to display the CO LN screen. 6) Enter the CO line directory number.
  • Page 326 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting DISA via the DET (continued) Programming the DISA DAY COS From the DB Item Select screen (see steps 1 through 3 on page 315): 4) Enter 03-47-03-XXX-02 (where XXX represents the appropriate directory number: 800~839). 5) Press save to display the DISA CO Line.
  • Page 327 DX-120 Programming Manual ASIC ANDLING ROGRAMMING ASKS Setting DISA via the DET (continued) Programming the Service Mode From the DB Item Select screen (see steps 1 through 3 on page 315): 4) Enter 03-47-03-XXX-04 (where XXX represents the appropriate directory number: 800~839). 5) Press save to display the Service mode screen.

  • Page 328: T1 And Isdn (T1/Pri) Call Operation

    ISDN (T1/PRI) C DX-120 Programming Manual PERATION T1 AND ISDN (T1/PRI) CALL OPERATION The following provides in formation about how the system process calls when either a T1 or ISDN (T1/PRI) is installed. HINT Be sure to review “Appendix D - Trunk Directory Numbers” on page 475. T1 Call Operation OUTGOING CALLS •...

  • Page 329: Isdn (T1/Pri) Call Operation

    ISDN (T1/PRI) C DX-120 Programming Manual PERATION ISDN (T1/PRI) Call Operation OUTGOING CALLS • Outgoing ISDN Trunk can be made by dialing the Trunk Group Code (according to the programming of the CO Route for the ISDN trunks and the Trunk Route Numbering Plan) or press the individual ISDN Trunk button. •...

  • Page 330: Multiple Call Handling (Using Call Keys For Managing Multiple Calls)

    Trunk calls. A Feature key (i.e., Call Key) can be programmed on any designated Vertical Comdial phone for use in handling multiple calls (see “Assigning Feature Keys” on page 442). The Call Key can be programmed on any feature key of an extension.

  • Page 331: Multiple Call Handling - Incoming Calls

    MULTIPLE CALL HANDLING DX-120 Programming Manual Multiple Call Handling - Incoming Calls Multiple Call Keys can be programmed at a user’s extension. The table below provides detail of how the Call Key will function as for multiple incoming Trunk calls. CALL KEY SETTING RESULT No Call Key programmed...

  • Page 332: Placing Call Key Calls On Hold

    MULTIPLE CALL HANDLING DX-120 Programming Manual Placing Call Key Calls on Hold A Call Key call can be placed on System HOLD or Exclusive HOLD. The table below describes the status indicators for both cases: HOLD SETTING DESCRIPTION • A slow flashing green light will be provided on the Call Key of the holding extension.

  • Page 333: Multiple Call Handling - Transferring Calls

    MULTIPLE CALL HANDLING DX-120 Programming Manual Multiple Call Handling - Transferring Calls With the Call Key, users are able to track status of Trunk calls without needing a Line Key for each CO line. As indicated, the Call Key becomes associated with the Trunk call and provides status for that call as long as the call is active at the user’s extension.

  • Page 334: Multiple Call Handling - General Lamp Indicators

    MULTIPLE CALL HANDLING DX-120 Programming Manual Multiple Call Handling - General Lamp Indicators Aside from the Hold button, the buttons on the phones have lights that indicate call status, as shown below: EVENT INDICATOR Incoming Call Red Fast Flashing Using Call Green Steady Holding Call Green Slow Flashing...
  • Page 335 MULTIPLE CALL HANDLING DX-120 Programming Manual Hold Key Lamp Indicator (continued) ADDITIONAL HOLD LAMP DETAILS LAMP LAMP OPERATION SCENARIO INDICATOR INDICATOR (press HOLD to (calls on hold) BEFORE AFTER retrieve held call) OPERATION OPERATION No call on hold dark dark The held intercom One Intercom call slow flashing red...
  • Page 336 MULTIPLE CALL HANDLING DX-120 Programming Manual - 328 -...

  • Page 337: Section 7 - Programming Toll Restrictions

    DX-120 Programming Manual SECTION 7 - PROGRAMMING TOLL RESTRICTIONS OVERVIEW Toll restrictions allow you to place restrictions on outbound toll calls, per tenant group and account code. BASIC TOLL RESTRICTION PROGRAMMING TASKS In order to program the toll restrictions for use, you will need to perform the following basic tasks: •...
  • Page 338 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Class of Service and Digit Intervals (continued) • You can set a system speed dial to override toll restriction. For example, suppose your customer has a branch office out of state where they want to allow the corporate extension users to call, while still prohibiting all other toll calls.
  • Page 339 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Class of Service and Digit Intervals via PC-DBA (continued) 2) Select the tenant group you wish to program. 3) Click in any line of the scroll list to select the toll restriction you wish to define. •...
  • Page 340 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Class of Service and Digit Intervals via PC-DBA (continued) Once all toll restrictions are set for Extension COS and CO Line COS: 11) Click located below the center of the scroll list to enter your settings in the table. 12) Assign the appropriate COS for the affected extensions in both Day and Evening modes.
  • Page 341 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Class of Service and Digit Intervals via the DET (continued) 8) Press save to store the number. 9) Press next to display the TO column of the tenant group and interval you specified (now go to step 6 in “Setting the End of the Interval Range for the Tenant Group:”...
  • Page 342 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Class of Service and Digit Intervals via the DET (continued) Restricting Calls by Extension COS: From the DB Item Select screen (see steps 1 through 3 on page 333): 4) Enter 05-01-X-NNN-03 (where X is the tenant group: 1~3; and NNN is the restriction number you want to program: 001~100).
  • Page 343 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Class of Service and Digit Intervals via the DET (continued) Restricting Calls by CO Line COS: From the DB Item Select screen (see steps 1 through 3 on page 333): 4) Enter 05-01-X-NNN-04 (where X is the tenant group: 1~3; and NNN is the restriction number you want to program: 001~100).

  • Page 344: Setting The Account Code Length And Password

    DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Setting the Account Code Length and Password You can program an extension so that the user is forced to enter an account code (password) to make certain line calls, or before making any line calls. You determine the account code length (from 2 to 8 digits) during programming. This single setting determines the length of account codes for the entire system.
  • Page 345 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Setting the Account Code Length and Password via PC-DBA (continued) 2) Click the line of the scroll list for which you wish to make a password entry. • The number in the No field of the entry line at the bottom of the screen should now match the No field for the selected line of the table.
  • Page 346 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Setting the Account Code Length and Password (continued) ETTING THE CCOUNT ENGTH AND ASSWORD VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...
  • Page 347 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Setting the Account Code Length and Password via the DET (continued) Setting the Password: From the DB Item Select screen (see steps 1 through 3 on page 338): 4) Enter 05-02-02-XXX-01 (where XXX represents the row in the account code table: 001~600). 5) Press save to display the Password screen.
  • Page 348 DX-120 Programming Manual ASIC ESTRICTION ROGRAMMING ASKS Setting the Account Code Length and Password via the DET (continued) Temporarily Disable the Account: This setting is used temporarily to disable the use of a particular account code without removing its programming. From the DB Item Select screen (see steps 1 through 3 on page 338): 4) Enter 05-02-02-XXX-03 (where XXX represents the row in the account code table: 001~600).

  • Page 349: Section 8 - Programming Ucd Groups

    DX-120 Programming Manual SECTION 8 - PROGRAMMING UCD GROUPS OVERVIEW Uniform Call Distribution is an exceptionally flexible function of the DX-120 system. UCD grouping allows you to link system resources (primarily extensions) for call handling. The DX-120 provides 24 UCD groups. Each group has a lead (or pilot) number;...
  • Page 350 DX-120 Programming Manual VERVIEW • While a caller waits for a UCD group member to answer (in queue), several queued call operations are possible: No Answer – Member advancement Each UCD group has a No Answer Timer. You can set this timer to advance the call from one UCD group member to the next when the ringing member does not answer the call within the time allotted.

  • Page 351: Controlling Overflow And Reroute Situations

    DX-120 Programming Manual ONTROLLING VERFLOW AND EROUTE ITUATIONS CONTROLLING OVERFLOW AND REROUTE SITUATIONS The DX-120 system allows for flexible handling of callers waiting in UCD queue (waiting to be answered by an UCD Group Agent) in the following situations: UCD OVERFLOW CAN BE APPLIED IN EITHER OF THE FOLLOWING... •...

  • Page 352: Ucd Agent Log Off/Log On

    UCD A DX-120 Programming Manual GENT CONDITIONS FOR PROGRAMMING IN A RAD APPLICATION • Overflow Destination 1 is usually recorded as: “All agents are busy assisting other callers. Please continue to hold.” • Overflow Destination 2 is usually recorded as: “All agents are still busy, please continue to hold. Calls will be handled in the order that they were received.”...

  • Page 353: Programming Ucds

    DX-120 Programming Manual ROGRAMMING PROGRAMMING UCDS Before programming a UCD, determine how you want the system to process calls in the queue and if you will use RADs for overflow conditions (see “Controlling Overflow and Reroute Situations” on page 343). PC-DBA ROGRAMMING S VIA...
  • Page 354 DX-120 Programming Manual ROGRAMMING Programming UCDs via PC-DBA (continued) 2) Select/enter information up in the fields as described below: UCD PROGRAMMING FIELDS FOR THIS FIELD... DO THIS... Select the hunt group for which you are defining UCD parameters. Hunt Group •...
  • Page 355 DX-120 Programming Manual ROGRAMMING UCD PROGRAMMING FIELDS (continued) FOR THIS FIELD... DO THIS... Enter the length of time (in seconds) that you want a call to remain in the queue after the overflow 1 timer has expired. When this occurs, the system routes the queued call to the overflow 2 destination.
  • Page 356 DX-120 Programming Manual ROGRAMMING Programming UCDs via PC-DBA (continued) 4) Select the digital channel directory number as a member in the first field (i.e., field 1). • The VM hunt group is the new UCD group you selected and programmed with the digital channel members.
  • Page 357 DX-120 Programming Manual ROGRAMMING Programming UCDs via the DET (continued) ROGRAMMING S VIA THE Refer to the table on page 346 for more information about each of the settings for this feature. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
  • Page 358 DX-120 Programming Manual ROGRAMMING Programming UCDs via the DET (continued) Setting the Attribute for a UCD group: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-02 (where XX represents the UCD group: 01~24). 5) Press save to display the currently set attribute for the specified UCD group.
  • Page 359 DX-120 Programming Manual ROGRAMMING Setting the Name for a UCD Group via the DET (continued) HINT If you want to set names for other UCD groups, press the volume Up button to return to the DB Item Selection screen, and repeat the steps in this section. Press the volume UP button to return to the DB Item Selection screen.
  • Page 360 DX-120 Programming Manual ROGRAMMING Programming UCDs via the DET (continued) Setting the Hunting Method for a UCD Group: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-05 (where XX represents the UCD group: 01~24). 5) Press save to display the Hunting Method screen for the specified UCD group.
  • Page 361 DX-120 Programming Manual ROGRAMMING Programming UCDs via the DET (continued) Setting the UCD Overflow 1 Timer: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-07 (where XX represents the UCD group: 01~24). 5) Press save to display the Overflow 1 Timer screen for the specified UCD group.
  • Page 362 DX-120 Programming Manual ROGRAMMING Setting the UCD Overflow 1 Destination via the DET (continued) 9) Press next to display the UCD Overflow 2 Timer screen (now to go step 6 in “Setting the UCD Overflow 2 Timer:” below). HINT If you want to set the Overflow 1 Destination for other UCD groups, press the volume Up button to return to the DB Item Selection screen, and repeat the steps in this section.
  • Page 363 DX-120 Programming Manual ROGRAMMING Programming UCDs via the DET (continued) Setting the UCD Overflow 2 Destination: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-10 (where XX represents the UCD group: 01~24). 5) Press save to display the Overflow 2 Destination screen for the specified UCD group.
  • Page 364 DX-120 Programming Manual ROGRAMMING Programming UCDs via the DET (continued) Setting the UCD Overflow Count: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-11 (where XX represents the UCD group: 01~24). 5) Press save to display the Overflow Count screen for the specified UCD group. 6) Press chg.
  • Page 365 DX-120 Programming Manual ROGRAMMING Programming UCDs via the DET (continued) Setting the UCD Reroute Destination: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-12 (where XX represents the UCD group: 01~24). 5) Press save to display the Reroute Destination screen for the specified UCD group. 6) Press chg.

  • Page 366: Setting U Pucd Voice Announce (Va) Groups

    UCD V (VA) G DX-120 Programming Manual ETTING OICE NNOUNCE ROUPS SETTING UP UCD VOICE ANNOUNCE (VA) GROUPS The DX-120 system provides UCD groups to allow you to handle high traffic using third-party ancillary RADs. Whenever the overflow destinations of a UCD group require you to use more than one RAD to handle the volume of call traffic, you can pool the RADs in a group (available UCD group) for access.
  • Page 367 UCD V (VA) G DX-120 Programming Manual ETTING OICE NNOUNCE ROUPS Setting Up UCD VA Groups via PC-DBA (continued) 2) Select the extension number you want to use for the voice announce group. • Valid entries include any non-conflicting extension number. In the Port Type field at the right center portion of the screen: 3) Select VA for the analog port connected to the RAD.
  • Page 368 UCD V (VA) G DX-120 Programming Manual ETTING OICE NNOUNCE ROUPS Setting Up UCD VA Groups via the DET (continued) Program the analog extension ports as type VA: 4) Enter 01-XXX-21 (where XXX is the extension number of the analog port connected to an ancillary RAD Device).

  • Page 369: Section 9 - Programming Voice Mail

    DX-120 Programming Manual SECTION 9 - PROGRAMMING VOICE MAIL OVERVIEW You can set up the DX-120 to interface with either: • An external, analog third party voice mail system You can connect the DX-120 system to a third-party voice mail system using spare analog ports. Remember that while using a third-party voice mail system is a viable option, doing so occupies available analog ports, thereby reducing the number of system ports that you can use for the telephones, FAX machines, modems, etc.

  • Page 370: Programming Third Party Voice Mail

    PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL PROGRAMMING THIRD PARTY VOICE MAIL IMPORTANT! Remember that while using a third-party voice mail system is a viable option, doing so occupies available analog ports, thereby reducing the number of system ports that you can use for the telephones, FAX machines, modems, etc.

  • Page 371: Basic Programming For Third Party Voice Mail

    PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Basic Programming for Third Party Voice Mail To properly set up the system for Third Party Voice Mail, you need to perform the following tasks: A) Assign the VM port type to the appropriate extensions - see 363 B) Program the UCD group members - see 365 C) Set the call handling digits - see 367 D) Set the voice mail dialing ratio - see 377...
  • Page 372 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Assigning the VM Port Type to Extensions via PC-DBA (continued) 2) Select the extension number you want to program. From the Port Type field: 3) Select V.M. • The default is EXT. •...

  • Page 373: B - Program The Ucd Group Members

    PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL B - Program the UCD Group Members for Third Party VM “Programming UCDs” on page 345 You must also program the UCD group members - see for additional details. If you have not assigned the VM port type, go back to page 363 and do so now. UCD G PC-DBA ROGRAM THE...
  • Page 374 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Program the UCD Group Members via PC-DBA (continued) 4) Select the digital channel directory number as a member in the first field (i.e., field 1). • The VM hunt group is the new UCD group you selected and programmed with the digital channel members.

  • Page 375: C - Set Up The Voice Mail Table (Call Handling Digits)

    PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL C - Set Up the Voice Mail Table (Call Handling Digits) for Third Party VM Once the VM port type is assigned and the UCD members are programmed (see previous pages), you need to set the Call Handling digits in the Voice Mail Table.
  • Page 376 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Call Handling Digits via PC-DBA (continued) 3) Make the settings as described in the table below: CALL HANDLING DIGIT FIELDS FOR THIS FIELD... DO THIS... Select the voice mail table to reference the UCD group you want to use for VM Hunt Group the voice mail ports (e.g., usually 24) PREFIX TABLE...
  • Page 377 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL CALL HANDLING DIGIT FIELDS (continued) FOR THIS FIELD... DO THIS... Enter the suffix digits that you want the system to use to identify a call as the mailbox owner. Suffix Digit •...
  • Page 378 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL ET THE ANDLING IGITS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...
  • Page 379 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Call Handling Digits via the DET (continued) Programming the VM Table – Prefix Table – ICM/VM: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-01 (where X is the Tenant Group: 1~3).
  • Page 380 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Call Handling Digits via the DET (continued) Programming the VM Table – Prefix Table – Busy FWD: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-03 (where X is the Tenant Group: 1~3).
  • Page 381 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Call Handling Digits via the DET (continued) Programming the VM Table – Prefix Table – Direct FWD: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-05 (where X is the Tenant Group: 1~3).
  • Page 382 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Call Handling Digits via the DET (continued) Programming VM Table – Prefix Table – CO Recall: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-07 (where X is the Tenant Group: 1~3).
  • Page 383 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Call Handling Digits via the DET (continued) Programming VM Table – Suffix Digit: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-03 (where X is the Tenant Group: 1~3). 5) Press save to display the Suffix screen.
  • Page 384 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Call Handling Digits via the DET (continued) Programming VM Table – Delete Digit: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-05 (where X is the Tenant Group: 1~3). 5) Press save to display the Delete Digit screen.

  • Page 385: D - Set The Voice Mail Dialing Ratio

    PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL D - Set the Voice Mail Dialing Ratio for Third Party VM VM dialing ratio is the length of the DTMF (i.e., Tone Time), as well as the length of time between digits (i.e., Inter- digits) being sent to the voice mail.
  • Page 386 PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Voice Mail Dialing Ratio via PC-DBA (continued) From the Dialing Ratio fields near the center bottom of the screen. 2) Select the information for the fields as described below: For this field...

  • Page 387: E- Activate Automated Attendant

    PROGRAMMING T DX-120 Programming Manual HIRD ARTY OICE MAIL Set the Voice Mail Dialing Ratio (continued) THE DET ET THE OICE IALING ATIO VIA NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to actuate the associated operation. •...

  • Page 388: Programming Optional Internal Digital Voice Mail

    DX-120 Programming Manual ROGRAMMING PTIONAL NTERNAL IGITAL OICE PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL The optional DX-120 Voice Mail processing solution is fully integrated with the DX-120 system. Performance of the digitally integrated DX-120 Voice Mail is notably superior to that of a regular analog integration. When you add the DX- 120 Voice Mail to the DX-120 system, the digital interface has the advantage of adding up to eight ports of voice mail.

  • Page 389: Basic Internal Voice Mail Programming Tasks

    DX-120 Programming Manual ROGRAMMING PTIONAL NTERNAL IGITAL OICE Basic Internal Voice Mail Programming Tasks A) Specify the UCD group used as the voice mail group, as necessary B) Set the voice mail table to reference the UCD group you want to use for voice mail C) Activate Automated Attendant A- Specifying the UCD Group for Internal VM The first thing you’ll need to do when setting up Internal voice mail is program the UCD group members - see...
  • Page 390 DX-120 Programming Manual ROGRAMMING PTIONAL NTERNAL IGITAL OICE Specifying the UCD Group via PC-DBA (continued) 5) Select the digital channel directory number as a member in the first field (i.e., field 1). • The VM hunt group is the new UCD group you selected and programmed with the digital channel members.

  • Page 391: B - Setting Up The Ucd Group In The Voice Mail Table

    DX-120 Programming Manual ROGRAMMING PTIONAL NTERNAL IGITAL OICE B - Setting up the UCD Group in the Voice Mail Table for Internal VM After you change the UCD group, you need to then set it up in the Voice Mail table. UCD G PC-DBA ET UP THE...

  • Page 392: C- Activate Automated Attendant

    DX-120 Programming Manual ROGRAMMING PTIONAL NTERNAL IGITAL OICE Set up the UCD Group in the Voice Mail Table (continued) UCD G ET UP THE ROUP IN THE OICE ABLE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to actuate the associated operation.

  • Page 393: Section 10 - Programming Extensions

    DX-120 Programming Manual SECTION 10 - PROGRAMMING EXTENSIONS OVERVIEW The final step in setting up a DX-120 system is programming the individual extensions. The DX-120 supports the following phone types: • DET phones—digital speakerphone with LCD display and 30 programmable feature buttons •...

  • Page 394: Basic Extension Programming Tasks

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS BASIC EXTENSION PROGRAMMING TASKS To program the extensions in the system, perform the following tasks for each extension in the system. • Setup Alternate Line IDs - see page 181. • Assign a passwords and user names to the extension - see page 387 •...

  • Page 395: Assigning A User Password, Password Length, And/Or Name To Extensions

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning a User Password, Password Length, and/or Name to Extensions You can easily assign a password and/or user name to each extension in the system by following the instructions as provided for each below. •...
  • Page 396 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning a User Password, Password Length,and/or Name to Extensions (continued) SSIGNING A ASSWORDS ASSWORD ENGTH PC-DBA AMES TO XTENSIONS VIA From the PC-DBA main screen: 1) Go to Programming System Resource User Names and Passwords to display the User Names and Passwords screen.
  • Page 397 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning a User Password, Password Length,and/or Name to Extensions via PC-DBA (continued) Enter a password for this extension. • The default for extension 101 is 9999. For all other extensions the default is 0000. AND/OR 4) Enter a user name for this extension.
  • Page 398 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting the Extension Password Length (continued) 7) Enter the required extension password length (valid lengths 4-8). • The default length is 4 8) Press save. 9) Press the Hold button to return to the previous menu level. Press the Volume button (up or down) to return to the DB Item Selection screen.

  • Page 399: Assigning Extensions To Tenant Groups

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning a User Password, Password Length,and/or Name to Extensions via the DET (continued) VIEW A USER PASSWORD You can only use this feature to view a password. To change a password, you must use the specific extension (phone) to which the password applies or use PC-DBA.
  • Page 400 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Tenant Groups (continued) PC-DBA SSIGNING XTENSIONS TO ENANT ROUPS VIA From the PC-DBA main screen: 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. Assigning Extensions to Tenant Groups via PC-DBA (continued on next page) - 392 -...
  • Page 401 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Tenant Groups via PC-DBA (continued) 3) Select the tenant group number for the group you want to assign from the Tenant Group field. • Valid options are 1, 2, and 3. •...

  • Page 402: Assigning Extensions To Pickup Groups

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Pickup Groups The system provides eight extension pick up groups per tenant group to allow you to partition the system into separate departments for organized call answering within the department. An extension owner in a pick up group may retrieve calls ringing at another extension within the same pick up group.
  • Page 403 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Pickup Groups via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. 3) Select the pickup group number for the group you want to assign from the Pickup Group field. •...
  • Page 404 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Pickup Groups (continued) SSIGNING XTENSIONS TO ICKUP ROUPS VIA THE IMPORTANT! Before you begin assigning pickup groups, be sure to set up the tenant groups for corresponding extensions (see “Assigning Extensions to Tenant Groups” on page 391) NOTE •...

  • Page 405: Assigning Extensions To Paging Groups

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Paging Groups The system provides eight extension paging groups per tenant group to allow you to partition the system into separate departments for page announcements. • Extension users can also respond to a page announcement using Meet Me Paging. In this case, they dial a meet me page code upon hearing their name paged.
  • Page 406 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Paging Groups (continued) PC-DBA SSIGNING XTENSIONS TO AGING ROUPS VIA From the PC-DBA main screen: 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. 3) Select the paging group number for the group you want to assign from the Paging Group field.
  • Page 407 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to Paging Groups (continued) SSIGNING XTENSIONS TO AGING ROUPS VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 408: Assigning Extensions To A Class Of Service

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to a Class of Service The DX-120 provides sophisticated monitoring of outbound digits dialed by extension users. You can assign COSs for a broad range of call control. EXAMPLE If a digit or range of digits dialed on a CO line is inconsistent with the dialing extension’s or CO line’s class of service, the system denies the call.
  • Page 409 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to a Class of Service via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. In the Day Class field: 3) Select the class of service you want to assign for the daytime hours for the selected extension.
  • Page 410 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to a Class of Service via PC-DBA (continued) 5) Click the Update button to enter and save your settings into the database on your local disk. • Program daytime and evening class of services to other extensions (as needed) using the steps above. When all assignments have been made: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen.
  • Page 411 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to a Class of Service via the DET (continued) Setting the Evening COS for an Extension: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 01-XXX-06 (where XXX is the extension: 101~204). 5) Press chg until the COS you want to assign displays.

  • Page 412: Setting Up Monitoring Privileges

    LEGAL NOTICE This feature may violate privacy laws if used in a manner that is inconsistent with requirements of those laws. Vertical Communications, Inc. assumes no responsibility with regard to the use of this feature; it is provided for the virtue of ethical use only.
  • Page 413 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS PC-DBA ETTING ONITORING RIVILEGES VIA From the PC-DBA main screen: 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. In the Monitor Class field: 3) Select the monitor class of service you want to use for this extension.
  • Page 414 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Monitoring Privileges via PC-DBA (continued) 4) Click the Update button to store the setting in the database on the local disk. • Use the procedure shown above to set monitoring for other extensions as needed. When all assignments have been made: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.

  • Page 415: Setting Up Intrusion Capabilities

    LEGAL NOTICE This feature may violate privacy laws if used in a manner that is inconsistent with requirements of those laws. Vertical Communications, Inc. assumes no responsibility with regard to the use of this feature; it is provided for the virtue of ethical use only.
  • Page 416 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Intrusion Capabilities via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. 3) Click the checkbox ( ) next to Intrusion Active to place a check mark there to enable the Intrusion feature ( •...
  • Page 417 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Intrusion Capabilities via PC-DBA (continued) 5) Click the Update button to store the settings into the database on the local disk. • Use the procedure described above to program the intrusion privileges for other extensions as needed. When you are finished: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen.
  • Page 418 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Intrusion Capabilities via the DET (continued) Setting the Intrusion Accept Option: From the DB Item Select screen (see steps 1 through 3 on page 409): 4) Enter 01-XXX-12 to set the intrusion privilege for an extension (where XXX is the extension: 101~204). 5) Press save to display the Intrusion Accept screen.

  • Page 419: Setting Up Warning Tones, Incoming Call Drops, Outgoing Call Drops

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops You can limit an extension to calls that fall within a specific programmed time. EXAMPLE A company can use this feature in a lobby or retail environment where lengthy calls are discouraged.
  • Page 420 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. • Valid entries include any non-conflicting extension number. 3) Set options described below: OPTION MEANS...
  • Page 421 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops via PC-DBA (continued) 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to make these same settings for other extensions. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
  • Page 422 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops via the DET (continued) Setting the Drop Out Call option: From the DB Item Select screen (see steps 1 through 3 on page 409): 4) Enter 01-XXX-09 (where XXX is the extension: 101~204).

  • Page 423: Setting Up Off Hook Voice Announce

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Off Hook Voice Announce With Off Hook Voice Announce (OHVA), extension users can receive a voice announcement from a DX-120 system extension while their telephone is busy. OHVA uses the speakerphone circuit to accommodate a second conversation path to the telephone.
  • Page 424 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Off Hook Voice Announce via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. In the OHVA Active and OHVA Accept fields at the bottom center of the screen: 3) Make sure there is a checkbox ( ) next to OHVA Active to enable the OHVA Active option.
  • Page 425 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Off Hook Voice Announce via PC-DBA (continued) 4) Make sure there is a checkbox ( ) next to OHVA Accept to place a check mark there to enable the OHVA Accept option. •...
  • Page 426 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting the OHVA Active Option (continued ) 7) Press next for the OHVA Accept screen (now go to step 6 in “Setting the OHVA Accept Option:” below). HINT Set the OHVA Active option for other extensions (as needed) using the steps above. Press the Hold button to return to the previous menu level.

  • Page 427: Setting Up Paging Privileges

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Paging Privileges Extension users can perform several types of page announcements: • Internal Paging - they can page a group or place a system-wide internal page. • External Paging - they can access external ancillary paging equipment. •...
  • Page 428 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Paging Privileges via PC-DBA (continued on next page) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. Paging Allow 3) Make sure there is a checkbox ( ) next to to enable the Paging Allow option.
  • Page 429 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Paging Privileges via PC-DBA (continued on next page) 5) Click the Update button to store the settings into the database on the local disk. • Enable/disable paging privileges for other extensions (as needed) using the steps above. When you are finished: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen.
  • Page 430 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Paging Privileges via the DET (continued on next page) Assign paging groups to extensions: From the DB Item Select screen (see steps 1 through 3 on page 421): 8) Enter 01-XXX-04 (where XXX is the extension: 101~204). 9) Press save to display the Paging Group screen for the extension you specified.

  • Page 431: Setting Up Call Forward - Extension Predefined

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Call Forward – Extension Predefined The Call Forward -- Extension Predefined feature allows you to control where the system forwards a call when an extension does not answer. You may want the system to forward these calls to the attendant extension, a departmental secretary, another department, etc.
  • Page 432 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Call Forward – Extension Predefined via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. 3) Set up information in the fields (in the "Predefined Call Forward" in lower right corner of the screen) as shown below: In this field...
  • Page 433 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Call Forward – Extension Predefined via PC-DBA (continued) When you are finished: 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to set call forwarding parameters for other extensions When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
  • Page 434 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Call Forward – Extension Predefined via PC-DBA (continued) Specify the forwarding destination for a Busy Destination Condition: From the DB Item Select screen (see steps 1 through 3 on page 425): 4) Enter 01-XXX-30 (where XXX is the extension: 101~204).

  • Page 435: Programming Extensions For Smdr Output

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming Extensions for SMDR Output SMDR allows the system administrator to track all incoming and outgoing CO line traffic, chronologically by extension number. The system outputs account code data for each call record. You have already set up SMDR during call handling programming (see page 274).
  • Page 436 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming Extensions for SMDR Output via PC-DBA (continued) When you are finished: 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to include information about other extensions’ in the SMDR output. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.

  • Page 437: Assigning Recording Announcement Devices

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Recording Announcement Devices Recorded Announcement Devices (RADs) are third-party ancillary analog message devices connected to specially programmed analog ports, for the purpose of playing announcements while callers wait for their call to be answered. This feature is part of the UCD group call distribution process.

  • Page 438: Assigning A Port Type

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS (continued) Using the Built-In DX-120 Voice System... 1) Program each overflow destination for all necessary UCD Groups for directory number 433 (default for the DX-120 Voice UCD VM group). 2) Program each reroute destination for all necessary UCD Groups for directory number 433 (default for the DX-120 Voice UCD VM group).
  • Page 439 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning a Port Type via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to program. 3) Select EXT., V.A., or V.M in the Port Type field. •...
  • Page 440 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning a Port Type (continued) SSIGNING YPE VIA THE NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. •...

  • Page 441: Assigning Extensions To Co Lines

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to CO Lines You must assign extensions to CO lines for out-dialing access. The following conditions apply to assigning CO lines. • An extension that attempts access to a CO line to which it is not assigned will hear error tone and the display will show: CO LN UNAVAIL.
  • Page 442 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Extensions to CO Lines via PC-DBA (continued) 2) Select the extension number you want to program. In the Line Access Assign field just below the Extension field where all of the CO lines are listed and set as assigned to the extension(s): 3) Select the appropriate CO line number(s).

  • Page 443: Setting Up Receive Assignments

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Receive Assignments For each extension, you can assign receive privileges from each of the CO line numbers. As a default each CO lines have the receive privileges setting enabled. So you will need to remove these privileges for any C.O. lines that should not have this setting enabled.
  • Page 444 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Receive Assignments via PC-DBA (continued) In the Assign Receive column on the left side of the screen where all of the CO lines are listed and set to enable receive capabilities: 3) Double click any C.O.

  • Page 445: Setting Up Extension Ring Level

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Extension Ring Level • You can adjust the ringing level and ringing volume at each digital speakerphone. There are five levels of ringing available (0-4). • When an extension is busy on a call, the system automatically rings incoming intercom and CO line calls at the lowest ring volume setting regardless of the level set at the extension.

  • Page 446: Configuring Single Line Telephones (Analog Device Support)

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Configuring Single Line Telephones (Analog Device Support) • Analog extension ports are provided for connection of standard, two-wire, analog telephone equipment to the digital network of the DX-120. Common uses of the analog extension ports are facsimile machines, modems, and wireless and wired single line analog telephones.

  • Page 447: Set Up Directory/Extension Swapping

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Set Up Directory/Extension Swapping As part of the Flexible Numbering Plan in the DX-120 system, you can exchange extension directory numbers from one port to another. Use this feature to simplify moves and changes of extensions at any specific location. When you swap extension directory numbers from one port to another, the system moves the associated programming along with the extension number.
  • Page 448 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Directory/Extension Swapping via PC-DBA (continued) 1) Go to Programming Extension to display the Extensions screen. 2) Select the extension number you want to swap with another extension on another port in the Extension field.
  • Page 449 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Setting Up Directory/Extension Swapping via PC-DBA (continued) 4) Click the Update button to store the settings into the database on the local disk. • Use the method shown in the above steps to continue swapping extension directory numbers as needed.

  • Page 450: Assigning Feature Keys

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Feature Keys After you are finished setting up the programming for the extensions, go to the individual phone and program its feature keys (buttons). In addition to the buttons on each telephone, DX-120 console (DSS) has 64 programmable buttons. All sixty-four buttons can be set up with their own directory types as well as directory numbers.
  • Page 451 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Feature Keys (continued) DSS C PC-DBA ROGRAMMING ONSOLE EATURE EYS VIA From the PC-DBA main screen: 1) Go to Programming Feature Key Programming DSS to display the Feature Key Programming -DSS screen. THIS SCREEN IS COMPOSED OF TWO MAJOR PARTS: a scrolling table of shows the feature keys currently assigned an entry line you use to input new feature key assignments.
  • Page 452 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming DSS Console Feature Keys via PC-DBA (continued) 3) Click on the feature key you want to program to highlight it. • The corresponding Key No. will be displayed to the left of the entry line at the bottom of the screen, together with any definition currently assigned to the key.
  • Page 453 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming DSS Console Feature Keys (continued) DSS C ROGRAMMING ONSOLE EATURE EYS VIA THE To program the DSS Console without the PC-DBA, you need to make the settings using a DET to which the console is assigned.
  • Page 454 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Assigning Feature Keys (continued) DSS DET F PC-DBA ROGRAMMING EATURE EYS VIA From the PC-DBA main screen: 1) Go to Programming Feature Key Programming Extension to display the Feature Key Programming - Extension screen. THIS SCREEN IS COMPOSED OF TWO MAJOR PARTS: a scrolling table of shows the feature keys currently assigned Entry lines you use to input new feature key assignments.
  • Page 455 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming DSS DET Feature Keys via PC-DBA (continued) 3) Click on the feature key you want to program to highlight it. • The corresponding Key No. will be displayed to in the lower right portion of the screen, together with any definition currently assigned to the key.
  • Page 456 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming DSS DET Feature Keys via PC-DBA (continued) Once the DIR settings are made: Go to step 8 on page 448. Setting this Key as a Function Key: NOTE When/if you choose “Func Key” the Func Access field will be come available, and the Dial Key fields will be come unavailable.
  • Page 457 DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming DSS DET Feature Keys (continued) DSS DET F ROGRAMMING EATURE EYS VIA THE While the extension is idle: 1) Press Feature # 3 to display: PRESS FTR KEY. 2) Press the flexible feature button that you wish to program and display: F98____ show 3) Press chg to display...

  • Page 458: Programming A Release Key

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Programming a Release Key DET speakerphone users may want a release key they can use to cancel or complete any current action. The release key function can speed call processing by allowing the user to eliminate the use of the hook-switch, when call processing is encumbered by this operation.

  • Page 459: Feature Key Reset

    DX-120 Programming Manual ASIC XTENSION ROGRAMMING ASKS Feature Key Reset You can clear all the feature key custom settings and reset all buttons to the default settings. See Appendix B, Button Labeling for the default feature key configuration. OOKING UP ODES USING THE NOTE This operation cannot be performed using the PC-DBA.
  • Page 460 THIS PAGE INTENTIONALLY LEFT BLANK...

  • Page 461: Appendices Appendixa - Worksheets

    APPENDICES APPENDIX A - WORKSHEETS Extension Data Programming Extension Data Programming Worksheet (continued on next page) - 453 -...
  • Page 462 A - W PPENDIX ORKSHEETS Extension Data Programming Worksheet (continued) - 454 -...

  • Page 463: Co Line Data Programming

    A - W PPENDIX ORKSHEETS CO Line Data Programming CO Line Data Programming Worksheet (continued on next page) - 455 -...
  • Page 464 A - W PPENDIX ORKSHEETS CO Line Data Programming Worksheet (continued - 456 -...

  • Page 465: Call Handling

    A - W PPENDIX ORKSHEETS Call Handling Call Handling Worksheet (continued on next page) - 457 -...
  • Page 466 A - W PPENDIX ORKSHEETS Call Handling Worksheet (continued) Call Handling Worksheet (continued on next page) - 458 -...
  • Page 467 A - W PPENDIX ORKSHEETS Call Handling Worksheet (continued) - 459 -...

  • Page 468: System Resources

    A - W PPENDIX ORKSHEETS System Resources System Resources (continued on next page) - 460 -...
  • Page 469 A - W PPENDIX ORKSHEETS System Resources (continued) - 461 -...

  • Page 470: Toll Restrictions

    A - W PPENDIX ORKSHEETS Toll Restrictions - 462 -...

  • Page 471: Extension Applications

    A - W PPENDIX ORKSHEETS Extension Applications - 463 -...

  • Page 472: Co Applications

    A - W PPENDIX ORKSHEETS CO Applications - 464 -...

  • Page 473: System Applications

    A - W PPENDIX ORKSHEETS System Applications System Resources (continued on next page) - 465 -...
  • Page 474 A - W PPENDIX ORKSHEETS System Applications (continued) - 466 -...
  • Page 475 A - W PPENDIX ORKSHEETS - 467 -...

  • Page 476: Appendixb - Button Labeling

    B - B PPENDIX UTTON ABELING APPENDIX B - BUTTON LABELING Cut along all dotted lines. - 468 -...
  • Page 477 B - B PPENDIX UTTON ABELING EXTENSION _____________ Extension Extension Extension Exten- Extension Extension sion 104 Exten- Extension Extension Extension Extension Extension sion 107 HEADSET Caller ICM Mode Voice REDIAL MUSIC Record MODE HF-PR-TN CALL Do Not CALL MEMO Voice Page Mail PARK...
  • Page 478 B - B PPENDIX UTTON ABELING EXTENSION _____________ Extension Extension Extension Exten- Extension Extension sion 104 Exten- Extension Extension Extension Extension Extension sion 107 HEADSET Caller ICM Mode Voice REDIAL MUSIC Record MODE HF-PR-TN CALL Do Not CALL MEMO Voice Page Mail PARK...

  • Page 479: Appendixc - Feature Directory And Code Lists

    C - F PPENDIX EATURE IRECTORY AND ISTS APPENDIX C - FEATURE DIRECTORY AND CODE LISTS Review the lists below to find features, director numbers, and access codes when you need them (see “Feature / Directory Number Lookup” on page 36 for information about how to use these lists). Feature Directory Numbers List DIRECTORY NUMBERS FEATURE...

  • Page 480: Feature Access Codes List

    C - F PPENDIX EATURE IRECTORY AND ISTS Feature Access Codes List FEATURE ENABLE CODE DISABLE CODE Agent Log Off Feature 91 Feature *91 Alarm Clock Feature 92 Feature *92 Alarm Key Feature 62 All Forward Feature 22 Feature 22 Password: 9999 (x101) Attendant Administration Feature #0...
  • Page 481 C - F PPENDIX EATURE IRECTORY AND ISTS FEATURE ENABLE CODE DISABLE CODE Follow Call Forward From Feature 23 Feature 23 Follow Call Forward To Feature 25 Forced Release (Conference) Feature 74 Feature Code Lookup Feature #5 Feature Key Programming Feature #3 Password: 9999 (x101) Feature Key Reset...

  • Page 482: Suffix Codes List

    C - F PPENDIX EATURE IRECTORY AND ISTS FEATURE ENABLE CODE DISABLE CODE Release Key Feature 52 Ring Mode (Attendant station only) Feature 63 Password: 9999 (x101) Room Status Feature 7# Saved # Redial Feature 51 Speed Dialing Feature 1 Status MSG (Message) Feature 90 Feature *90...

  • Page 483: Appendixd - Trunk Directory Numbers

    D - T PPENDIX RUNK IRECTORY UMBERS APPENDIX D - TRUNK DIRECTORY NUMBERS The DX-120 system supports one ISDN (T1/PRI) Board (PRI/B) and provides 23B channels (data transmitting) plus 1D channel (control of data transmitting). The default Trunk Directory Numbers for the DX-120 are assigned as follows: Trunk Directory Number Cabinet / Slot / Port Trunk Type...

  • Page 484: Appendixe - Setting U P Letter Type For Using Special Characters

    E - S PPENDIX ETTING ETTER YPE FOR SING PECIAL HARACTERS APPENDIX E - SETTING UP LETTER TYPE FOR USING SPECIAL CHARACTERS You can use special characters (e.g., those used in languages other than English such as ä, Ç, and é) when programming text for the telephone display (i.e., extension names, CO line names, pre-programmed messages, and UCD names for special requirements.
  • Page 485 E - S PPENDIX ETTING ETTER YPE FOR SING PECIAL HARACTERS When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory. NTERING OWERCASE ETTERS Use the letters associated with the number keys (as shown below) to spell out a name or word using lower case letters. IMPORTANT! The # button acts as an enter key.
  • Page 486 E - S PPENDIX ETTING ETTER YPE FOR SING PECIAL HARACTERS NTERING PPERCASE ETTERS You can also use capital letters if you wish. Use the following table when entering a capital letter. IMPORTANT! The # button acts as an enter key. You must press it after each character you enter to save that character in the position.
  • Page 487 E - S PPENDIX ETTING ETTER YPE FOR SING PECIAL HARACTERS NTERING UMBERS If you wish to use numerals, refer to the following table. IMPORTANT! The # button acts as an enter key. You must press it after each character you enter to save that character in the position.

  • Page 488: Appendixf - T1 Maintenance

    The following is a list of the various alarms and errors that can occur when the T1 card is installed. IMPORTANT! Be sure to contact Vertical Technical Support with any questions regarding alarms and errors. T1 ALARM AND ERROR PARAMETERS...
  • Page 489 F - T1 M PPENDIX AINTENANCE T1 ALARM AND ERROR PARAMETERS (continued) • Slip errors indicate that the T1 board has discarded or duplicated a received frame and the receive signal from the network is not properly synchronized to the system. Slip Errors •...
  • Page 490 F - T1 M PPENDIX AINTENANCE T1 ALARM AND ERROR PARAMETERS (continued) • The network sends a yellow alarm to the T1 framer for detection. • This alarm indicates that the network has detected a transmit signal from the T1 board but cannot synchronize to the transmit frame.
  • Page 491 • The PC-DBA and the switch MUST BE CONNECTED before you can complete this task. • It is recommended that you leave the threshold settings as is (i.e., keep the default settings). Please contact Vertical Technical support with any questions prior to changing this setting. 1) Connect PC-DBA to the switch.
  • Page 492 This feature generates a report which allows you to review any errors registered as per the T1 Error Threshold setting. IMPORTANT! • The PC-DBA and the switch MUST BE CONNECTED before you can complete this task. • Contact Vertical Technical Support for assistance with understanding and clearing errors. 1) Connect PC-DBA to the switch. From the PC-DBA main screen: 2) Go to Maintenance T1 Maintenance Error Seconds Total to initiate the report.
  • Page 493 • The PC-DBA and the switch MUST BE CONNECTED before you can complete this task. • It is recommended that you leave the threshold settings as is (i.e., keep the default settings). Please contact Vertical Technical support with any questions prior to changing this setting. 1) Connect PC-DBA to the switch.
  • Page 494 F - T1 M PPENDIX AINTENANCE T1 ERROR TYPES (continued) A Red Alarm occurs in the following situations: • at startup until the system establishes synchronization with a good link Red Alarm • whenever a receive signal is not present •...
  • Page 495 DX-120 Programming Manual INDEX B8ZS 480 AAM 298, 300 Background music source 77, 121, 327 Abandon call on hold 129, 291 baseline Account Code Length and Password 336, 337, 338, 339, 340 CO line copy 30 Agent, UCD 344 extension copy 33 AIS 480 Baud 13, 14 Alarm 480...
  • Page 496 DX-120 Programming Manual NDEX Clearing all the feature keys 451 Database 4, 18, 19, 21 features at an extension 37 item select screen 27 CO 322, 323, 325, 327 memory 13, 14 flash time 193 programming templates 29 group assignment 119, 120 reloading 21 CO line 322, 327 restore 12...
  • Page 497 DX-120 Programming Manual NDEX Edge 120 phone 325 F03 DB File 4 Enable Convert F39 DB File 4 F3 21 tenant group calling 271 conference tone 256, 257 F4-Send 21 hotel feature 249 F8 21 system speed toll check 252 initialize 21 TSI connection 254 Fast shortcuts 29...
  • Page 498 DX-120 Programming Manual NDEX ID, caller ID 264 Manual disconnection 21 Idle 323 Messages 323, 480 Idle extensions, transfer recalls 213 pre-programmed 60 Modem 13, 14, 21 Incoming internal 93 calls 322, 323 settings 13, 14 trunk 323 Module 4 Init string 13, 14 MOH, CO lines 121 Initialize 13, 14, 21...
  • Page 499 DX-120 Programming Manual NDEX Programming 21 auto attendant module (aam) 298, 300 Paging groups, assigning extensions to 397 auto redial 232 Paging privileges 419 caller id codes and local calling areas 264 Parameter 480 co lines 115 Password conference calls 189 account code 336, 337, 338, 339, 340 extensions 385 changing database admin 27...
  • Page 500 DX-120 Programming Manual NDEX Reroute 343 Setting Reset 21 alarm play intervals 247 alternate co group 150 extension to its default settings 29, 37 co line type 126, 127, 128 feature keys 451 call abandon 129 Restored 21 call forward -- extension predefined 423 system saves 21 camp on interval 245 Retrieve 324, 325...
  • Page 501 DX-120 Programming Manual NDEX Status 322, 323, 324, 325, 327, 480 Track 327 Straight-through Tracking 322 9-pin 13, 14 Transfer 327 cable 13, 14 recall 213 Strapping 480 Transferred 325, 327 Successful connection 13, 14 Transferring Supervised/screened transfer 327 calls 322, 327 Swapping, extensions, directories 439, 441 party 327 Transmit 480...
  • Page 502 DX-120 Programming Manual NDEX - 494 -...
  • Page 504 Copyright © 2006 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. DX120L-PRG 1006...

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